10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,281 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Problems with vehicle vibration while driving. The consumer took the vehicle to the shop several times and the problem had not been fixed. The consumer had a warranty. The dealer was aware of the problem, there was just no way to fix it. The vehicle vibrated while in gear, waiting at a stop light or stop sign.
- Rockport, TX, USA
While driving at 40 mph, the vehicle shimmied in the front. The vehicle was taken to the dealership, where the mechanic re-balanced and aligned the tires. The problem still existed after being taken to an independent mechanic. This was an on going problem since the beginning of purchase. The consumer had an adjudication to take the vehicle back to the dealership. The vehicle had been back to the dealer on many occasions for the shimmy in the front. The dealership replaced all four tires and the driveshaft assembly. The vehicle developed an oil leak that was also ongoing, so the dealer replaced the oil pan/oil pan gasket and the rear main crank shaft seal. The ignition coil assembly had to be replaced as well. When the weather was cold, the hood would not pop open and the right front door did not close properly.
- Lynn, MA, USA
2001 Mercury Grand Marquis trunk caught on fire in the morning. Wasn't used that morning. Cause of fire unknown.
- Palm Dessert, CA, USA
- Palm Coast, FL, USA