The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed, the exterior lighting became inoperable. The contact stated that the failure occurred at night which caused him to be on a dangerous dark road. The contact stated that due to the failure and his vision being impaired, the vehicle was driven into a ditch. The contact stated that he received several violation tickets from the local Police. The contact stated that a year ago the vehicle was serviced by the dealer under recall repair for the lighting control module. The contact stated that the failure had occurred twice after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.

- Lees Summit, MO, USA