10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 72,167 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2008 Mercury Grand Marquis. While driving 25 mph and entering a drive-thru lane at a bank, the contact attempted to shift the vehicle into park; however, the gear failed to shift. The contact engaged the emergency brake to stop the vehicle. The contact stated that the gear shifter failure was also experienced in approximately 2016. The vehicle was towed to malloy Ford (1911 valley avenue, winchester, va 22601, (540)-667-4434) and repaired, but the failure recurred. The vehicle was then towed to a repair shop where it was diagnosed that the gear shifter cable failed. The gear shifter cable was replaced and the vehicle was repaired. The manufacturer was not contacted. The failure mileage was 128,000. * consumer stated the shift cable failure prevents the driver from shutting off the car and keeps it in gear and moving of the car unless the brake is depressed! transmission shift cable was replaced 2 times. Updated 11/8/18
- Winchester, VA, USA
2008 Mercury Grand Marquis. Consumer states vehicle was recalled for poor steering. The consumer was in an accident whereby he was unable to turn the ignition key off and shift the gear.
- Lake Hopatcong, NJ, USA
- Milwaukee, WI, USA