The contact owns a 2009 Mercury Grand Marquis. While driving various speeds, the contact heard an abnormal noise coming from the steering wheel. The contact also stated that the vehicle had to be placed in neutral to be started. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired and the failure recurred. Sunny king Ford (1507 S quintard ave, anniston, al 36201, (256) 831-5300) was contacted to schedule a second diagnostic test, but the contact was having difficulty getting the vehicle to the dealer. The contact referenced NHTSA campaign number: 13V385000 (steering). The manufacturer was made aware of the failure and provided case number: Cas-22278603. The failure mileage was approximately 175,000.

- Anniston, AL, USA

I am writing to you concerning a letter I recently received from the Ford Motor Company concerning safety recall number 13S08 / NHTSA recall 13V385 steering column shaft for my 2009 Grand Marquis, vehicle id#xxxxx.. I received the first notice of this recall October 2013. I called rich Ford located at 8601 lomas blvd ne, albuquerque, nm 87112, phone number (505) 292-0000 on November 1, 2013 to make an appointment on November 5, 2013, to have the work done. On November 4th, I received a call asking if I drove the car in Michigan. Told her I bought the car used and did not know its history. I was advised by rich Ford that the recall did not apply to my car because we did not live in a high corrosion area. After receiving this phone call, I contacted Ford Motor Company by email on November 4th concerning my conversation with rich Ford. I received a reply to my email from teena a representative of the Ford customer relationship center (crc) who instructed me to contact service advisor alison at rich Ford to arrange for my vehicle to be inspected. I contacted rich Ford and took my vehicle in for the repairs. I was told it would be 2 to 3 days to have the work done. About 4 hours later I received a call from rich Ford informing me that the work had been performed. A year later, I received another letter from Ford Motor Company informing me that I needed to get the recall work performed. I went into rich Ford to discuss this, and they told me that the work had been performed. Last month I again received a letter from the Ford Motor Company saying that I needed to have the safety recall work performed. I went to the national highway transportation safety administration and performed a search on my vehicles VIN and the result was a recall still being open for this repair. Is Ford Motor Company responsible for having this recall competed or not?

- Albuquerque, NM, USA

On October 31, 2013 I received a recall notice for this vehicle: Ref: NHTSA safety recall 13V385. I contacted the dealer where we originally purchased the vehicle; [xxx] @ madison county Ford in richmond, ky 40475 on November 6, 2013 and told him I had received the notice. He told me that the parts had not arrived yet. On December 1, I called again and was told the parts had not arrived yet, to call back on December 15. On December 15, I called again and was told the parts had not arrived yet. Today I called nick @ madison county Ford again and he said the parts had not arrived yet and he had no idea when they would. He was very curt with me. Next Sunday, January 12, I have to make a long distance trip in this vehicle and I am very concerned with the safety. I told him and he said what do you want me to do about it. I am not happy. I need your assistance on this matter. Please. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Winchester, KY, USA

The contact owns a 2009 Mercury Grand Marquis. The contact received NHTSA campaign id number 13V385000 (steering) however, the contact was unable to have the vehicle serviced under the recall due to the required part not being available for the repair. The manufacturer was not notified of the problem. The contact did not experience a failure.

- Riverview, FL, USA