10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 75,510 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Recall for coolant pump on hybrid system could result in hybrid electronic overheating causing a stall like condition recall was addressed by dealership back on 7/20/2015 2nd owner has had vehicle for 9 mnths - have had 3 incidents of vehicle shutting down with dash light advising to pull over for safety and the system shutting down directly after - brakes /steering etc. For the first incident - towed to local dealership - unable to diagnose 2nd incident - to a reputable local mechanics shop - changed out normal vehicle battery 3rd incident - caused driver to roll through an intersection on a red light - struck by other vehicle
- Vero Beach, FL, USA
My vehicle: 2006 Mercury Mariner hybrid SUV. Purchased new in 2006. In hot weather...vehicle engine quits while in motion on freeway at approximately 70 mph (3 times), and city streets (3 times). Extremely dangerous when engine quits while driving on freeway in traffic. All you can do (while praying!) is coast to a stop and do your best to pull off on to shoulder of road without crashing into other vehicles. We have tried 3 times to get Ford motor to repair this problem...all to no avail. The last time we had to pay approximately $1,500. However, Ford motor did reimburse us! but at the same time they claimed the problem was resolved. Not true! about two years later the problem started all over again. For10 years we have been driving a defective vehicle that was--at all times--a danger to our lives. Ford motor should have taken this problem much more seriously and either replaced the vehicle with a another one, or truly fixed the problem. I feel Ford motor has liability in this matter. The last time this problem occurred was July 16, 2017.
- Auburn, CA, USA
After a short 30 minute visit to our vet, my wife started the vehicle and had no power steering at all. Restart of the vehicle did not resolve the issue, so she carefully drove the vehicle home 10 miles. Luckily it failed while the vehicle was not in motion. Dealer diagnosis indicated a B3377 fault code (eps motor malfunction), and told me the steering rack needed replacement ($2200).
- Summit Hill, PA, USA
The front sub-frame has completely rusted out. We live in a salt zone (Michigan). There is also visible corrosion throughout the exterior. We were driving and the front passenger wheel started bowing out and we started vibrating. We got to safety before anything happened.
- Grand Rapids, MI, USA
Stop at a red light the fuel peddle got stuck would not accelerate. Finally the Mariner started moving then had to come to a stop for stop sign same thing happened. Took it to the shop said the "throttle" was broken on this. This is a very dangerous can't drive it with the throttle being broken. Never had a problem with a throttle on any of my pass cars. Tracer, ls mustang I have these cars over the years. Bought all of my cars from the same dealership.[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Huntsville, AL, USA
The contact owns a 2006 Mercury Mariner. The contact stated that he noticed a stain on the driveway and took vehicle to dealer for inspection. The dealer diagnosed that the high pressure power steering hose was leaking power steering fluid. The vehicle was not repaired, part was not available. The manufacturer was made aware of the failure and referred the contact to dealer. The failure and current mileage was 18,473.
- Arlington , MN, USA
I had the power steering pump and rack replaced at separate times during the warranty period on my 2006 Mercury Mariner. This was between January 2008 and December 2008. Now they are failing once again. Should there be a recall on these items?
- Madison Heights, VA, USA
: the contact stated while driving 25 mph the steering pulled hard to the left and got worse at higher speeds. The vehicle was taken to the dealership for inspection. They aligned the front wheels and elongated the bottom bolt of the strut to the knuckle, however the problem still exists. The manufacturer was alerted. After four attempts to correct the problem, the dealer finally stated that was the way the vehicle was designed. Updated 03/20/06.
- Southgate, MI, USA
- Highland , MI, USA