The electric power steering on my 2009 Mercury Mariner hybrid has suddenly stopped working. I can't turn the steering wheel without great effort.

- Norcross, GA, USA

My 2009 Mercury Mariner has an issue with the steering. Sometimes it works but most of the time it does not. There will be times when it does work it will go out in mid turn and jerk the wheel straight, sometimes causing me to swerve into traffic or out of my lane. I did hear that this particular vehicle was involved in a recall but I was not sure how to get that information.

- Hamtramck, MI, USA

Power steering quit working. No warning lights. Went to store it worked came out and it didn't work. Has been 2 weeks and still nothing

- Kane, PA, USA

I drove my 2009 Mariner 45 minutes to a nearby city. After shopping I turned on the car and had no electronic power assist. I turned the car off and back on and it returned. I parked at the next store to shop and when I returned there was no power steering until I restarted the Mariner. It then worked for about a half hour on the drive home and cut out on the highway and would not come back on at that point. The next day it was fine. I did take it to a Ford dealer to check fault codes and recalls and there wasn't anything showing in the system. The power steering was working fine until a week later the issue returned.

- Jamestown, NY, USA

On city streets the power steering would become disabled. This would cause the steering wheel to lockup and become incredibly difficult to make turns. The power steering would flicker on and off, and after 2 or 3 cycles a battery icon on the dashboard would light up. Seemed to occur more frequently when the headlights were on. Took vehicle to a Ford dealer and they replaced the entire steering column even though there is a recall out already that is eerily similar. They did not provide information as to why this instance did not qualify for the recall even though this was specifically asked for.

- Chicago, IL, USA

My car has a electric power assist system code and I called and for my car it was not on the recall even though there was a recall 14V28400 in 2014 for 2008-2011 Mercury Mariner for this problem. I have no power steering now

- Cedar Rapids, IA, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the steering wheel seized four times while driving. The contact was able to drive to her residence and powered off the engine. The vehicle was restarted, but the steering wheel failed to steer. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall; therefore, they did not assist. The failure mileage was approximately 100,000.

- Charlotte, NC, USA

The contact owns a 2009 Mercury Mariner. While driving various speeds, the steering wheel failed to turn. There were no warning indicators illuminated. The vehicle was taken to all star Ford (2586 range park dr, denham springs, la 70726, (225) 490-7649), but was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was similar to NHTSA campaign number: 14V384000 (steering). The failure mileage was 111,000.

- Denham Springs, LA, USA

The contact owns a 2009 Mercury Mariner. While driving approximately 25 mph, the power steering suddenly failed. The contact pulled the vehicle over to the side of the road and had it towed home. The contact called Liberty Ford Lincoln canton (located at 1423 tuscarawas St w, canton, oh 44702, 888-694-4553) and was informed that the vehicle was previously included in an unknown recall regarding the power steering, but it had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.

- Canton, OH, USA

I purchased a 2009 Mercury Mariner new. There was a recall issued 14V284000. The recall involves the electronic power steering. The dealer claims this Mariner is not under the recall. I say it is because the symptoms are exactly the same as seen in the video describing the problem. This vehicle should be included in the recall. The power steering was fine when it was shut off in the driveway. The next time it was started the power steering did not work. I do not know the exact date of the incident so I will give an approximate date. I sold this car to my son. He is now the owner.

- St Charles, MO, USA

In Sept 2016, I took my 2009 Mercury Mariner in for program code 13N03 because I was only experiencing loss of power while driving and the code P2112 showed up; I found out the dealership chose to initiate the recall 14S05 of updating the software in my vehicle even though I was not experiencing any power steering issues - no codes listed on my invoice. Fast forward to May 2019, my vehicle's electronic power steering has went out and now I cannot get it fixed because Ford chose to update the software when the only program I was experiencing was the throttle body. Now it is my expense to fix my electronic power steering instead of Ford because they chose to do another recall even though no codes were listed. When you take your vehicle to a Ford dealership, they decide to fix your vehicle how they want to - so now even though the 14S05 recall applies to my vehicle now I cannot get it fixed by Ford because they updated the software without actually fixing the problem.

- Monticello, AR, USA

My vehicle is a 200& Mercury meriner it has been stationary luckily when the power steering has stopped working. I bought this car used in 2015 and never received any paper work about a recall on the power steering. I have looked it up and there was a recall on them. I would go to crank the vehicle up and my wheel wouldn't turn at all. I have turned it completely off opened the hood took the battery cables off let it set for 5 mins and connected it all back crick the car and it would work however that would only fix it for a minute. This car is my only dependable vehicle

- Eastanollee, GA, USA

"takata recalls" I have a 2009 Mercury Mariner with electric power steering on 03/31/2019 I want to a family dollar, in muskegon, Michigan the power steering was working fine when I turned the car off, however when I started it back up a few minutes later; it was not working at all. That is a problem as the fuse and modulator are both good, I am sure this is not the first problem with that system on the 2009 Mercury's.

- Whitehall, MI, USA

Electric power steering fault, power steering just stopped, while I was driving the vehicle, almost caused an accident

- Lubbock, TX, USA

The contact owns a 2009 mercuy Mariner. The contact stated that the steering wheel seized when turned in either direction due to an electric power steering failure. Sawgrass Ford (14501 w sunrise blvd, sunrise, fl 33323, (954) 851-9000) diagnosed that the steering column needed to be replaced. The vehicle was excluded from NHTSA campaign number: 14V284000 (steering); however, the vehicle exhibited the same failure as listed in the recall. The manufacturer also indicated that the vehicle was excluded from the recall campaign and did not assist. The vehicle was not repaired. The approximate failure mileage was 65,941.

- Southwest Ranches, FL, USA

While driving and turning into a busy intersection the power steering assist failed almost causing a crash.

- Sioux Falls, SD, USA

Loss of electric power steering assist... on 01/24/2019 while coming home from the store I noticed at the stop signs my steering wheel would shake back and fourth it has never done this so I just thought like the old vehicles maybe it was just low on fuel so the next morning I tried to drive out of my drive way and my steering was working anymore.

- Mendon, MI, USA

My power steering goes out while driving and sometimes fails to engage upon starting the vehicle. I can hear the sensor click on when starting the vehicle and if it doesn't click then the power steering doesn't work. I've contacted the dealership where I bought it and they say it doesn't apply to my vehicle although I match the description in the recall. The recall number is 14S05. I contacted Ford who said they already did the repair before I owned it while also saying the recall doesn't apply to my vehicle. Said the previous repair was only covered for 1 year/12000 miles. I'm having the exact issue as recall 14S05. I talked to gles in the phillippines call center. I asked to speak to someone higher up and they said I must send a letter to the main office in Michigan. I've been trying to get some assistance and this and keep getting the run around. So here I am.

- Spring, TX, USA

On October 18, 2018 I received the power steering assist failure error on my instrument panel when turning on my vehicle. I had driven it earlier in the day without issue. Previously I had the occasional warning noise and quick flash of an error (too quick for me to read all the way) and would have momentary difficulty turning. This issue makes it almost impossible to steer the vehicle. Research indicates that it is most likely a malfunctioning torque sensor. I reached out to Ford after learning of recalls for the 2009 model year. I was informed that my VIN was not included in the recall. Ford was unwilling to assist with the cost of repairs in any way. Their suggestion was to keep the receipt on the slim chance that the recall would be expanded. This is unacceptable. Had I been on a highway when this occurred it could have been fatal to myself or others. This repair will cost in the neighborhood of $1000 or more. I will need to have the work done at a dealership to ensure the repair is done correctly and that Ford won't give me reimbursement issues should the recall be expanded. This occurred less than a year after the fuel inlet valve failed on the vehicle, causing it to shut down while driving and rendering it unable to be started. The rear hatch has not been able to be opened for over three years because of an issue with the latch. I have had issues with the climate control system and well. There were issues with air conditioning when I purchased the vehicle (April 2015). The issues were not apparent previous to purchase because of the weather at the time. Within a month the weather warmed up. When I attempted to use the A/C it was only blowing hot air. The dealership was willing to fix the issue free of charge because of the circumstances. However, the issue is occurring again even after having an A/C recharge performed.

- Wilkes-Barre, PA, USA

Steering assist fault indicator is showing on dash. Power steering is not working and upon research with mechanic Ford, Mercury had a recall 14V284000 on autos for years 2008, 2009, 2010 and 2011. I checked into the recall and was told my VIN for my car did not qualify. So how can Ford/Mercury put this recall only on certain cars (VIN specific) and my auto just happens to have this very same issue" why is my vehicle not covered" I am now unable to get my car repaired. Currently cannot steer auto with ease.

- Randleman, NC, USA