10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 91,076 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Lost power steering. Light is on for the electric power steering assist. Happened while driving.
- Westland, MI, USA
The contact owns a 2009 Mercury Mariner. The contact stated that the steering seized, which resulted in excessive effort to operate the vehicle. The failure occurred without warning. Rockland Ford (165 new county road, thomaston, me) and the manufacturer were notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The VIN was not provided. The failure mileage was approximately 90,000.
- Warren, ME, USA
The contact owns a 2009 Mercury Mariner. The contact was driving at unknown speeds, when the steering wheel failed to function properly. The contact took the vehicle to andy mohr Ford dealer located at 2713 E main St, plainfield in 46168, where the vehicle was diagnosed that the steering module needed to be replaced, and the contact was advised that a second steering wheel module would have to be purchased. The vehicle was not repaired. The failure mileage was 127,000. The VIN was not available.
- Avon, IL, USA
The contact owns a 2009 Mercury Mariner. While driving 40 mph, the power steering failed. The contact was able to regain steering control after restarting the vehicle several times. Jack demmer Lincoln in dearborn, Michigan was made aware of the failure and stated that the torque sensor was faulty and needed to be replaced. In addition, the dealer stated that an unknown recall repair was previously performed; therefore, the vehicle could not be repaired again for free. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000.
- Newport, MI, USA
After driving the vehicle normally, I parked it. When I restarted the vehicle it became very hard to steer. There are no warning lights lit on the console and the problem continues after several attempts to drive the vehicle. I had taken the vehicle into the dealership for a recall in 2014 and assured that this would not happen. After reading several complaints online of people having similar issues. I have decided to log a complaint.
- Scottsdale, AZ, USA
The contact owns a 2009 Mercury Mariner. While driving 55 mph, the vehicle lost power steering ability and it became difficult to steer. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering assist was faulty. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible solution, but the VIN was not included in a recall. The manufacturer was notified. The VIN was unknown. The failure mileage was 166,000.
- Marrow, OH, USA
I started car up went to pull out of a parking spot the car was fine when I parked it earlier I could steer the car I had two use two hands. I took the car for a computer check I was told by jack williams auto that there is a recall for the steeringtorque sensor malfunction.
- East Stroudsburg, PA, USA
Our 2009 Mercury Mariner suddenly lost its power steering this past weekend. The vehicle was brought back to the dealer in 2014 due to a power steering recall. The vehicle received a software update which was supposed to override the loss of steering and provide an indicator light to show the system had failed. There was no such warning and the sudden changeover to manual steering is dangerous. My wife was driving the vehicle in the grocery store parking lot when the power steering failed. She almost hit another vehicle while trying to pull into a space. She was not able to steer the vehicle and called me to help. I was able to drive it to the dealer with a great deal of effort. Ford's recall and software update were insufficient to resolve the problems with this faulty system. Ford knows the torque sensor in the steering column is prone to failure but offers a ridiculous software update which serves no purpose other than to tell you there is a failure. In our case we did not even receive the warning light. The dealer quoted me $1507 to repair this issue. I called Ford customer service and was told the recall was closed because the vehicle had the software update, and there was no further assistance available. Unbelievable. Please take appropriate action regarding this important safety issue. It seems this electronic power steering system is also failing in other Ford models. Thank you.
- Waterbury, CT, USA
Drove my wife to work on 12/28/2017and power steering was working fine.I stopped to eat and steering went to manual steering.it is not comfortable when I have a bad shoulder that has a partial replacement.researching I see they had a recall in 2014 and reading other complaints on this electronic power steering I feel should not be responsible to pay this apparent part failure that still occurs.Ford should stand by this issue, because this is very inconvenient and unsafe.it was assembled at Kansas plant.thanks
- Fort Wayne, IN, USA
Message came on: Power steering assist fault. Did search that my VIN number was not covered but its the same year, make and model and place of manufacturing of the recall in 2014. Message did not come on as result of accident, I was just driving on street when it came on.
- Davenport, IA, USA
The contact owns a 2009 Mercury Mariner. The contact stated that the steering wheel had been tight and extremely difficult to turn left or right. The failure was progressing to worst. The vehicle was taken to an independent mechanic for inspection and diagnosis, who stated that there was a manufacturer recall to address the steering and to take the vehicle to a dealer. The dealer (whaling city Ford Lincoln Mazda, 475 broad St, new london, ct 06320, (844) 489-4929) indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was not available.
- New London, CT, USA
I purchased my 2009 Mercury Mariner in 2015! recently, as I was unaware of the recall with Ford a few years back, I've had front and rear bearing issues! also my ballpoints were defected and my control arms! my tire pressure sensor fault stays on! I've taken my 2009 Mercury Mariner to star tire's best one auto & tires and had my ballpoints, front and rear bearings, control arms, and front wheel alignment repaired totaling in $780! three days later on the date of 11/11/2017, my power steering assist fault came on! my 2009 Mercury Mariner was stationary and was extremely difficult to turn!
- Lafayette, IN, USA
Power steering assist fault - the power steering faulted out causing the auto to got manual steering in midwaty thru driving it. I was driving on a street and going thru about a turn.
- Midland, MI, USA
Backing out of driveway (in motion, straight, under 5mph)steering assist fault warning displayed on dash. Loss of power steering. Noticed there was a recall on the more exspensive models why not ours" sensor in steering column went out. Only a dealer can fix it due to computer needs reprogramming. Dealer told us it had allready been fixed? it had not, & we didn't understand that. If our car wasn't covered under recall why would they say they had fixed it" after their inspection we were told it was a throttle sensor $1500 repair. Which is different from recall part, but same effect. Cost mostly labor, we are told.
- St Louis, MO, USA
My power steering stopped working the message on my dashboard indicates that the power steering assist fault indicator illuminated. When this happen I was driving on a city street and had to pull over. I was able to get the car home and it's now parked in the driveway I can't drive my car because it is very hard to steer without the power steering. I have never received a recall notice regarding the problem
- Fort Washington, MD, USA
Power steering system reprogrammed during recall does not work
- Noblesville, IN, USA
Power assist steering stops when turning while vehicle is moving. Also, no power steering when vehicle turned on after being turned off and sitting for a while. Seems to happen when making hard turns, like backing into a parking spot, or turning around.
- Ocean View, DE, USA
Power assist steering stops working while vehicle is moving, mostly while turning to park or while turning to back up.
- Ocean View, DE, USA
So my day starts early with college my Mercury Mariner started and power steering was normal. Come home for around hour and a half getting ready for work. I get in and I can't even back out of my driveway. I backed up few feet and couldn't move the steering wheel. So I just shut the engine off and left it were it stood. I had no problems all day and then suddenly poof not there. No dash lights, no chimes, no warning.......just no steering. We called a tow truck the next day and it was taken to out mechanic, who told us that it had to go to the dealership to be fixed. The whole steering column had to be replaced.
- Florence, AL, USA
- Fremont, NE, USA