The contact owns a 2009 Mercury Mariner. While driving 5 mph, the steering wheel became extremely difficult to turn without warning. The vehicle was not taken to a dealer or independent mechanic. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 119,000.

- Telford, PA, USA

While driving the steering turned from power to manual; it was extremely difficult for my daughter and wife to operate and narrowly missed hitting another vehicle. After the car was turned off, and turned on, the power steering was functional. Later, when the car was re-started the power steering was not functioning; and steering would not turn. Very unreliable and near accident experienced.

- Auburn, AL, USA

No power steering. The wheel is very hard to turn. For safety reasons the car is parked in my driveway.

- North Providence, RI, USA

I turned on my car and went to pull out of my driveway and I had a hard time turning my steering wheel. I drove for a little bit and I can't turn the wheel easily. I looked into what the problem could be and read that there was a torque sensor recall on my make and model but when I called the dealership I was told there was no recall.

- Medford, MA, USA

NHTSA action number: DP15001 components steering opened from: April 1, 2015'present Ford is refusing to honor a recall for the power steering saying they did a computer update instead. Steering column failed 9,829 miles later. Very dangerous situation when it fails while driving. Ford knew this part was defective but still allowed it to go unfixed. The recall resulted in a computer update to provide warning signal and light to tell you that the part has failed. I do not have any warning lights or alarms and I suspect the computer update was not completed. Google searches resulted in thousands of vehicles with this problem even after the update have the same failure. I hope no one dies from Ford irresponsibility and poor quality vehicles. I reported all this to Ford rep who basically did not want to hear it. I asked to speak to a supervisor and was told why bother we are not going to help you. A supervisor did call back a day later but had the same attitude that the customer is never right and did not care if we ever bought a Ford product again. Just do a general Ford search and its not just my Mariner but many different models with the same problem. It appears that the only recourse we have is with the NHTSA ordering a recall to fix this problem before someone is killed or injured. It must be quite a windfall for Ford to charge all their customers $1500 to fix a million cars or more. Did they do this on purpose to make more money. If anyone has more information on this please email me at xusa@embarqmail.com

- Vernon, NJ, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the vehicle was previously serviced per NHTSA campaign number: 14V284000 (steering). While attempting to accelerate at 1 mph, the power steering assist fault indicator illuminated and the steering wheel became extremely difficult to turn. The vehicle was taken to an independent mechanic who diagnosed that a sensor in the power steering failed and needed to be replaced. The vehicle was not repaired. The contact spoke to the dealer (gorno Ford 22025 allen rd, woodhaven, mi 48183) who stated that there was no open recall on the vehicle, and the contact would have to pay a diagnostic fee. The manufacturer was not made aware of the failure. The approximate failure mileage was 116,000.

- Lincoln Park, MI, USA

Power steering goes in and out. So far I've been lucky this hasn't happened at high speeds.

- Richmond, VA, USA

The contact owns a 2009 Mercury Mariner. The contact stated that on several occasions while attempting to start the vehicle, the steering wheel seized. The contact stated that the vehicle became difficult to maneuver. No warning lights illuminated. A local dealer was contacted at phone number: 770-941-9000, that informed the contact to jiggle the ignition then restart the vehicle but failed to start. The vehicle was taken to a local dealer at metro Ford, 9000 nw 7th ave, miami, fl 33150, phone number: (305) 751-9711 but the vehicle was not diagnosed due to diagnostic fees. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the recall was repaired by the previous owner. The failure mileage was 119,588.

- Miami Gardens, FL, USA

Vehicle power steering stop working while parked and as I started in the following day, it became almost imposible to steer while driving let along try to park or turn,

- Arlington, TX, USA

My car was recalled once for power steering according to my car's history Ford updated the computer system. However for the last six months my power steering keeps failing. I never know when I start the car if I will have power steering. Ford states no recall and will not fix the problem for free. What I read states that if the computer update does not work than a replacement of the steering must be done. This is a major safety issue. I have had to cancel doctor's appointments because that day I did not have power steering and can not parallel park. Please I need help with this. I understand that some other owners are having the same issue. Must I get into an accident because of lack of power steering before Ford corrects this problem once and for all. Please help I am desperate.

- Hasbrouck Heights, NJ, USA

The contact owns a 2009 Mercury Mariner. While driving 50 mph, the power steering malfunctioned and made it extremely difficult for the contact to steer the vehicle left or right. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 115,381. Updated 06/23/17

- Helena, MT, USA

My 2009 Mercury Mariner has lost its power steering capabilities. When researching online, it shows a recall based on the power steering. Records show a Ford dealer did the software update to remedy the problem. However, the car wasn't having any issues when this was done. Now that the car is experiencing the issue based on the recall, Ford says it's now out of warranty. I can't imagine I'm the only one out of 741,000 people who is having to deal with this problem. As it stands, the car's steering is manual. Ford needs to do something to satisfy their customers because it's unethical to fix a problem when there is no problem and turn your back when there is a problem.

- Kyle, TX, USA

The contact owns a 2009 Mercury Mariner. While driving 35 mph, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14V284000 (steering) the failure mileage was 103,200. Updated 02/21/17

- Leesport, PA, USA

Vehicle was stationary. Started vehicle and no power steering. Called Ford was told it was fixed on July 29, 2014 due to recall but same issue has happened again. Ford refuses to fix, was told was already fixed and nothing they can do. Went to dealership where it was bought now have to pay out of pocket.

- Revere, MA, USA

The contact owns a 2009 Mercury Mariner. The contact stated that there was a sudden loss of power steering without warning. The vehicle was taken to the dealer to be serviced for NHTSA campaign number: 14V284000 (steering), but the failure continued. The vehicle was taken back to the dealer where the failure was unable to be replicated and diagnosed. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 189,000.

- Lyman, ME, USA

Power steering stop working could not turn the steering wheel

- Old Hickory, TN, USA

The contact owns a 2009 Mercury Mariner. The contact stated that the vehicle experienced a loss of power steering. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the failure was due to the torque sensor being defective, which needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering); however, the VIN was not included. The failure mileage was approximately 100,000.

- Dewitt, MI, USA

The contact owns a 2009 Mercury Mariner. While at a traffic light, there was a knocking in the steering wheel. The contact stated that an electric power steering assist warning light was illuminated. The vehicle was not diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 107,000.

- Tonawanda, NY, USA

The contact owns a 2009 Mercury Mariner. While the vehicle was idling, the steering wheel began to vibrate violently and the power steering warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 97,000.

- El Monte, CA, USA

The contact owns a 2009 Mercury Mariner. While driving 25 mph, the steering wheel became difficult to maneuver and an unknown warning light illuminated. The failure recurred intermittently. The vehicle was not diagnosed nor repaired. The VIN was not included in NHTSA campaign number: 14V284000(steering). The manufacturer was made aware of the failure. The failure mileage was 112,000.

- Jupiter, FL, USA