The contact owns a 2010 Mercury Mariner. While reversing out of the driveway, the steering wheel seized and the vehicle became difficult to steer in addition, the electrical power steering assist warning indicator illuminated. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. Updated 04/19/17 updated 09/25/2017

- Katy, TX, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the steering wheel seized the vehicle had to be turned off and restarted to reset the computer. The dealer was notified the VIN was excluded from NHTSA campaign number: 14V284000 (steering). The contact was uncertain of when the vehicle would be repaired. In addition, the contact was included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The manufacturer was notified. The failure mileage was not available. Updated 02/22/17

- Reidsville, NC, USA

Original owner: The vehicle would was parked without issue yesterday. Backed it up this morning and there was no power steering. Shut it off and tried again and there was still no power steering. On the third attempt, the power steering returned and I very cautiously drove it to the dealership. There were no error messages displayed or warnings while it was out. (change oil reminder was lit). Dealership ran diagnostics and tried to recreate the issue without problems. This vehicle was built in the Kansas City plant during the time of the recall from Oct 2014, but for some reason, the VIN is not included. Authorized Ford dealership recommended "based on concern only" to "replace the elec. Steering torque sensor and recalibration." I don't feel safe driving this or selling to someone else, even with the repair!!

- Lansing, MI, USA

The contact owns a 2010 Mercury Mariner. The contact stated that the steering wheel became difficult to maneuver while trying to back out of a parking space. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 110,000.

- Vilas, NC, USA

My torque sensor failed after recall 14S05 was performed. This almost caused an accident going 70 mph on I70 because the power steering assist went into manual mode with no warning. Have taken the vehicle to larry H miller Ford for service found bad torque sensor which was supposed to have been fixed with the recall. I have tried to work with Ford and have had no luck with any resolution and I am getting the run around. From doing my research, I am not the only one with this issue and I do believe Ford has not met their obligation to this recall. I was told that if I had not brought my vehicle in for the recall I may be eligible for the replacement. So if I had let it go they would fix the problem. But, because I had the recall addressed it's my problem. Do not think Ford is fixing the problem they are putting a bandage on it. Ford's recall fix, only re-flashed the computer software and did not provide a hardware fix for the torque sensor itself, which failed for a second time.

- Winter Park, CO, USA

The contact owns a 2010 Mercury Mariner. While attempting to make a U turn at approximately 5 mph, the steering wheel seized without warning. The vehicle was taken to the dealer, but was not diagnosed nor repaired. The contact mentioned that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The failure mileage was 201,000.

- Far Rockaway, NY, USA

I suffered an accident because while driving in a highway, I could not steer the wheel and the engine stop working. I wrote before because of what happened and have not received an answer. What can I do? thank you

- Miami, FL, USA

Cannot get any info about whether my wife's vehicle has a recall. I put in the VIN in your website and it tells me that I must input a valid VIN. This form indicates that my VIN is valid. What gives?

- Plymouth, MI, USA

The contact owns a 2010 Mercury Mariner. The contact received notification of NHTSA campaign number: 14V284000 (steering) and had the vehicle repaired. While driving approximately 25 mph, the steering wheel became difficult to turn after the power steering assist failure warning indicator illuminated. The vehicle was taken to the dealer who diagnosed that the steering column assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 86,723.

- Springfield, MA, USA

On that date, I was driving home with my wife at approximately 2 pm. Suddenly, the car went off and the steering wheel went stiff. As I tried to move unsuccessfully, we went down to a slope of about 20 degrees. As a result, both of us had to be taken for emergency treatment for knocks, cuts and follow up checks. So far, it has cost us $16,497 and repair of the car us$6,853. There has been other events where the car suddenly stops and the steering wheel becomes stiff. But, I don T use the car in the highway but only for shorts errands and within the area where we live. Its been a nightmare. I have changed the throttle casing module, the restraint control module, I put a rubber stop on the acceleration pedal, etc. Again, out of the accident it has been over 4 thousand dollars in trying to fix the car.

- Miami, FL, USA

The contact owns a 2010 Mercury Mariner. The contact stated while driving approximately 30 mph, the steering wheel locked without warning on multiple occasions upon making a turn. The contact had to apply excessive force in order to fully turn the steering wheel left or right on multiple occasions. The vehicle was taken to an authorized dealer for diagnostic testing. The vehicle will be repaired. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Elmira, NY, USA

Car stalled while my granddaughter was driving on the highway. It also did not accelerate. She had to step on the brakes to get the car to move. She immediately got a diagnosis from auto zone (throttle body system open- P2111), then took the car to the Ford dealership where the problem was confirmed and repaired. An emergency light came on during this problem.

- Scurry, TX, USA