10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 88,872 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Mercury Mariner. The contact stated that while driving at approximately 5 MPH and attempting to park the vehicle, the power steering became inoperable. The power steering failure message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was unknown.
- Tucson, AZ, USA
The contact owns a 2010 Mercury Mariner. The contact stated while attempting to pull out of a parking space, she became aware that the electronic power steering was not functioning properly. The EPS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,000.
- Pagosa Springs, CO, USA
I recently purchase 2010 Mercury Mariner. There is a few errors appearing on the screen in front of the steering wheel. One of the error is "CHECK FUEL LINES." It also has an error about the tire pressure sensor. It also rides roughly, but the wheels are like new, so it feels like the suspension or shocks have something wrong with them. Also, there is a lot of play in the steering wheel when driving it. When I went to check on the recalls in the system by putting in my VIN, it shows that there are no recalls on my vehicle. However, these errors and issues are connected to the recalls for my vehicle. I am sure that these recalls have not been taken care of for this vehicle and they need to be fixed.
- Rainsville, AL, USA
The contact owns a 2010 Mercury Mariner. The contact stated that the power steering fault warning light was illuminated. The power steering assist had failed which made the vehicle difficult to steer. The contact stated that the power steering fuse lines were replaced; however, the failure persisted. The dealer was contacted, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 125,000.
- Toledo, OH, USA
The contact's mother owns a 2010 Mercury Mariner. The contact stated while her mother was driving 45 mph, the steering wheel became difficult to turn. The driver stated the tire pressure and the power steering warning lights were illuminated. The driver was able to park the vehicle on side of the road. The owner took the vehicle to the independent mechanic and associated the failure with NHTSA Campaign Number:?14V284000 (Steering), however, the VIN was not included. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 115,437
- Pittsburgh, PA, USA
The contact owns a 2010 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault message flashed on the instrument panel. The contact then stated that excessive force was needed to steer the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number:14V284000 (Steering). The contact called the dealer and was informed that the vehicle was not under recall. The manufacturer was notified of the failure and provided the contact with a case number. The vehicle was not repaired. The failure mileage was approximately 121,000.
- Mount Holly, NC, USA
The contact owns a 2010 Mercury Mariner. The contact stated that while making a turn, the steering wheel became difficult to maneuver after completing the turn. The contact stated that no warning lights were illuminated. The contact stated that she would turn the vehicle off and on, and upon restart, the failure corrected itself. The vehicle was taken to the dealer where it was confirmed that the failure was related to NHTSA Recall Number: 14V284000 (Steering) and the steering column needed replacement. The dealer informed the contact that the parts were on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that parts were on backorder and they were unable to provide a repair date. The failure mileage was unknown. Parts distribution disconnect.
- Pasadena, TX, USA
My steering column started shaking uncontrollably I noticed that the steering was harder and harder to steer and then it went out completely after my steering wheel was vibrating at a very high speed and shaking and controllably and making weird noises 5 minutes later my entire power steering went out I am now forced to drive my vehicle because I have another choice and I have a bad although which is now worse because of the steering my vehicle and the steering being out has messed with my starter it has messed with my brace and it has made my water pump belt fray which almost has broken off my AC compressor does not work my car is just not safe
- St Louis, MO, USA
the power steering assist fault it just stopped working. very hard to turn I have called dealerships but despite the same make and model of the recall they can't see anything for it when they search online
- Clyde, OH, USA
The contact owns a 2010 Mercury Mariner. The contact stated that upon entering a parking lot at a low rate of speed, the power steering assist failed as the power steering assist fault warning message illuminated on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic who later informed her that her vehicle was included in NHTSA Campaign Number: 14V284000 (Steering). The contact called the dealer and the manufacturer who informed her that there were no recalls on her vehicle. The vehicle was not repaired. The failure was unknown.
- Atlanta, GA, USA
"Power Steering Assist Fault" message appeared, and the steering became stiff, indicating the power steering stopped working. This happened while coming down from a snowy mountain pass, which put myself, my passengers, and other vehicles at risk. Even though there was a 2014 recall for this problem, I was told by Ford dealership that there were no open recalls on my car (indicating it was either fixed and broke again, or my car was never included in the recall-- as I purchased the vehicle secondhand, I am unsure which it is). It will be a $1200 fix fat this Ford dealership for a known and dangerous problem that should, but won't, be covered by the previous recall. There should be an easier way to track fixed recalls through the NHTSA Vin lookup program.
- Portland, OR, USA
lost of steering control because of power steering failed. And caused elec. system to go nuts
- Whitehall, MI, USA
Steering power fault light came on Steering difficulty
- Phila, PA, USA
The contact owns a 2010 Mercury Mariner. The contact stated the vehicle was leaking an unknown fluid. The vehicle was taken to an independent mechanic where it was diagnosed with needing the electric power steering pump to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 101,000.
- Middletown, OH, USA
The contact owns a 2010 Mercury Mariner. The contact stated while driving 5 mph, the steering became difficult to turn. The contact stated that power steering assist fault warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The contact was informed that the VIN was not included and that there would be no assistance in repairing the vehicle. The failure mileage was approximately 132,000.
- Johnsonville, NY, USA
I'm very upset and on the verge of tears! as I pulled out of the bank yesterday, I made a left hand turn and my steering wheel suddenly locked on me! I almost wrecked! on July 21, 2014 I took my car to freedom Ford in mcalester, ok for recall #14S05. I was told the models would be updated to " power steering assist fault! so afterwards I left on my merry way knowing that I would never have to worry about this issue again! wrong! is there anything Ford can do to back up what they said" they said updating the modules would "prevent" this from happening? why didn't they just say that in a few years it will happen so be careful?" I"M so upset! please help me! I cannot afford to buy the $1,600. Part that Ford says I need! I really thing there should be an updated recall for this issue that was not resolved by updating modules!
- Henryetta, OK, USA
On my dash it's says "power assist fault" I've done some research and it seems there have been tons of these Mercury's recalled because of the power assist fault going out and vehicles loosing control of there vehicles. My vehicle is a few months shy if meeting the date in which these Mercury's were recalled. I think it's a huge safety risk. And beings in a single mother of 2 little girls I think maybe my Mercury should be fixed. Mine is legit messed up. I can barley turn it. The power steering is all jacked around and its causing other issues. Such as not my car needs aligned. I wanted to know how come mine is messed up but because of just a few months mine doesn't have the recall. Please help me keep my kids safe. Thank you I'm located in scottsville ky 42164
- Scottsville, KY, USA
The contact owns a 2010 Mercury Mariner. The contact stated that the steering lost power and was difficult to turn. The check engine light illuminated. The contact called the Ford Lincoln of queens service center dealer, located in queens, New York, (888) 705-7067, and was told that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 185,000.
- Springfield Garden, NY, USA
Has my grandma was driving down the highway going 60 mph the steering wheel locked on here and wasn"T able to move it. Luckily she was at the last lane and able to get on the emergency lane and not car hit here. I did research on this and it said that many other year make and models had a recall. For some reason they didn"T do a recall on all of them just some done at some parts of the state when they are all made for the same company. If you can let me know how or why her SUV ain't under the recall. If she didn't have that bit of luck that day she could've be injured very bad and injured others as well for the steering wheel just to lock while driving. This happen in san antonio tx on highway 35.
- San Antonio, TX, USA
- Vancouver, WA, USA