Ford has had tons of complaints about the throttle going out! I took my car into my local ford dealer, he drove it about 6 miles, said nothing was wrong with it!! The warranty was over November 22nd, I was there about the 3rd. Now Im afraid to drive it, at times it just wont go, I pull over to the side and have nearly been hit twice!! This is dangerous! Im 67 yrs old widow on a very fixed income, if this is all Ford thinks of us, im done, will but a Chevy or Honda before I buy another ford(found on road dead!!!)

I just bought a 2011 Mercury Mariner in April 2013, I had the SUV a total of 6 weeks when this ridiculous problem started.

I was driving in 5 o'clock traffic and my motor started making funny noises, felt like it was trying to stall and would not accelerate, the wrench light came on and then my check engine light. My SUV would barely move, I was stuck in traffic... thankfully people saw my hazard lights and allowed me to cut through the lines of traffic and I was finally able to pull over into a parking lot. I shut SUV off then tried turning it back. The lights cleared and my engine sounded normal. I pulled out of the parking lot and then the motor started making funny noises again, felt like it was going to stall, tried to jump forward, then would barely accelerate. The wrench light & check engine light came on again. I put on my hazard lights & was able to make it back to the parking lot thankfully...which was no small feat. I had to have my Mariner towed the following morning to my mechanic. This is what I learned:

I found out my SUV had gone into "limp mode" & this is a "known issue" with Ford Escapes & Mercury Mariners model years 2009-2011. It is due to a faulty throttle body. My SUV has been in the shop for 2 weeks now (will be 3 in a couple more days) & my mechanic has been unable to get a new part because they are on a national backorder. The dealership was told by FORD National that - Over 4,000 parts are on order and have been on backorder since February of this year (2013). Why has there not been a recall??? Clearly, this is a widespread issue!!!

Today I called Ford/Mercury myself to see if there was anything that could be done regarding getting a new part sent sooner. Every time my mechanic calls the dealer they dealer tells him that Ford keeps telling them it will be 3-4 days but the parts never arrive.

Ford tells me that they are shipping parts as they can but that I may not receive a part until July 17th, 2013. That will mean I will have not had a car for 7 weeks IF I get the part on that date. She also noted that Ford was "unaware" of the back order & wait people were experiencing for that particular part. I find this highly doubtful since there are supposedly 4,000 pieces waiting to ship to dealerships now. I asked to escalate to the supervisor, the agent was not very nice about it and tried to discourage me from asking to speak to a Supervisor. The supervisor eventually called me back. He was completely useless and did nothing to help me. I asked if I could speak to his manager and he got upset with me. I told him I understood he was only doing his job but that I as a customer have the right to ask to speak to management and I am after all the person who has been without transportation for going on 3 weeks and possibly for another month. The manager is supposed to call me back within the next 2 business days.

I am very disappointed in Ford. I was hesitant to give up my Camry and now I wish I had kept it because this is the worst customer experience I have ever had. They don't seem to care that they are impacting people's mobility or the fact that many of us have payments for these vehicles we are unable to use. I know I am not the only person who is in this situation and maybe I have not been as impacted as some, but I have never seen a company be so uncaring. The company I work for bends over backwards to ensure they are providing their customers with the best possible service. I would think Ford would want to take care of their customers and their reputation a little better than this.

Ford sure is a 4 letter word. I will never buy another Ford (or in this case Ford - related) vehicle again.