10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
118,000 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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problem #2

Nov 122020

Mariner Hybrid Premium 2.4L

  • CVT transmission
  • 106,000 miles

click to see larger images

power steering failure

Past 30 days while driving heard warning chime lasting about 2 seconds. No message visible on dashboard (or disappeared before I could see it). Called dealer and left message related to this issue on Nov 19th.

On 12/18 while sitting in a parked car (0 MPH), vehicle gave a warning chime and message "power steering assist fault." Steering assist had suddenly and completely failed while not moving. Was able to drive car home (about 2 miles) – it required significant physical force, especially for a 70 year old, to control the vehicle when driving at a low speed (no more than 10 mph).

Searched the web and found that others experienced the same issue and there is a recall (14V284) for cars of my year, model and manufactured date dealing with exactly this problem.

I called my dealership and am awaiting a call from their service department (I had the A/C system serviced on Nov 11 that required work on the dashboard – could problem be caused by an electrical connection issue near steering column related to this repair??).

If this is not covered by the recall - it should be. The steering is so difficult without the assist that failure at a higher speed would almost certainly have led to a crash.

Right now, the car is not safely driveable and will be towed to the dealer for evaluation.

- Michael D., Warrington, PA, US

problem #1

Jan 122017

Mariner Hybrid

  • Automatic transmission
  • 130,000 miles

It looks like thousands of Ford and Mercury vehicles from 2008-2011 have had power steering assist system failure. How can Ford get away with not correcting the problem? This is not a normal wear issue. It's a faulty design which puts consumers in danger!

- malbert, Bensalem, PA, US