10.0
really awful- Typical Repair Cost:
- No data
- Average Mileage:
- 118,000 miles
- Total Complaints:
- 2 complaints
Most common solutions:
- not sure (2 reports)
It looks like thousands of Ford and Mercury vehicles from 2008-2011 have had power steering assist system failure. How can Ford get away with not correcting the problem? This is not a normal wear issue. It's a faulty design which puts consumers in danger!
- malbert, Bensalem, PA, US
click to see larger images
Past 30 days while driving heard warning chime lasting about 2 seconds. No message visible on dashboard (or disappeared before I could see it). Called dealer and left message related to this issue on Nov 19th.
On 12/18 while sitting in a parked car (0 MPH), vehicle gave a warning chime and message "power steering assist fault." Steering assist had suddenly and completely failed while not moving. Was able to drive car home (about 2 miles) – it required significant physical force, especially for a 70 year old, to control the vehicle when driving at a low speed (no more than 10 mph).
Searched the web and found that others experienced the same issue and there is a recall (14V284) for cars of my year, model and manufactured date dealing with exactly this problem.
I called my dealership and am awaiting a call from their service department (I had the A/C system serviced on Nov 11 that required work on the dashboard – could problem be caused by an electrical connection issue near steering column related to this repair??).
If this is not covered by the recall - it should be. The steering is so difficult without the assist that failure at a higher speed would almost certainly have led to a crash.
Right now, the car is not safely driveable and will be towed to the dealer for evaluation.
- Michael D., Warrington, PA, US