really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
88,847 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

Sep 092019


  • 126,000 miles
The contact owns a 2007 Mercury Milan. While driving various speeds, the vehicle would not shift past 4 rpms. Also, when depressing the accelerator pedal, the vehicle jerked and shook while accelerating. The contact also stated that the vehicle shut off while the accelerator pedal was depressed. The check engine, traction control, and transmission warning indicators illuminated intermittently. The vehicle was taken to an independent mechanic where the contact was informed that the throttle body was defective and needed to be replaced. The contact spoke with gosch Ford hemet (150 carriage cir, hemet, ca 92545, 951-396-7250) and was informed that there were no recalls on the vehicle. The contact informed the dealer that she discovered manufacturer recall number: 13N03, which was a free repair Ford offered its customers with defective throttle bodies. The dealer informed the contact that they were unaware of the recall and referred her to the manufacturer. When the contact spoke with the manufacturer, the contact was informed that they were aware of this particular recall; however, her vehicle was out of warranty and was no longer entitled to the repair. The vehicle was not repaired. The failure mileage was 126,000.

- Hemet, CA, USA

problem #12

Jul 092018


  • 74,000 miles
I was driving down a main road when the car just lost power could not accelerate. Pulled over to the side had to use E brake to stop. Turn off car try to turn it back on and it would not start only dash lights came on. Check engine. Had it towed. Mechanic diagnosis 1 of the back coils went bad along with ECM/PCM. Fried the coil on the plug fuse as well. Very dangerous and scary when your driving in traffic about 50 miles per hour.car has 74,000. No warning light came on before this car has been maintained by Ford with oil changes and multi point inspects. This seems to be an issue with Mercury Milan but no recalls"?"

- Brewster, NY, USA

problem #11

Oct 122008


  • 50,000 miles
The 2006- 2012 Mercury Milan and Ford Fusion are very likely to loose power steering and brakes. Due to the the way the belt tensioner is mounted on the engine is it very common that the bolt holding the pulley in place will snap causing accesories to shut off due to the belt falling off, Ford will not take care of it, myself and hundred of others are having this issue as I went to forums online and found alot of people have the same issue, these are very safe dependable cars until this started happeing to all of us, if you are unsure as to if you should believe, start a poll with the owners of vehicles mentioned and others made by Ford motors, its found to be very common.

- Belfast, NY, USA

problem #10

Aug 302017


  • 43,200 miles
Takata recall. The contact owns a 2007 Mercury Milan. While driving 40 mph, the vehicle shook, sputtered, and lost all power. There were no warning indicators illuminated. The vehicle was able to restart, but was towed to an independent mechanic where it was diagnosed with a faulty coil pack that needed replacement. The contact stated that the independent mechanic replaced three coil packs; however, when the mechanic attempted to start the vehicle, the coil packs exploded and the vehicle shut off again. The independent mechanic informed the contact that the repairs were too large of a job for him and suggested the vehicle be taken to a dealer. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified. The contact had not experienced an air bag failure. The failure mileage was approximately 43,200. VIN tool confirms parts not available.

- Fresh Meadows, NM, USA

problem #9

Mar 302016


  • 111,656 miles
The contact owns a 2007 Mercury Milan. While driving 70 mph, the vehicle dropped out of overdrive and jerked forcefully. The contact stated that the engine reved and the speedometer fluctuated up and down from 0-120 constantly. The vehicle jerked back and forth each time the engine was started and when shifting into drive and reverse. The contact believed the throttle control cables were failing because, while idling, the vehicle reved up to 2 rpms. The vehicle was not diagnosed nor repaired. The failure mileage was 111,656.

- Eunic, LA, USA

problem #8

Dec 202014


  • 133,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that while driving 45 mph, the vehicle started to shake violently and the vehicle stalled. The vehicle was towed to an independent mechanic, who diagnosed that the front engine coil was severely burned. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 133,000.

- New Lennox, IL, USA

problem #7

Dec 092013

Milan 6-cyl

  • Automatic transmission
  • 82,344 miles
The contact owns a 2007 Mercury Milan. The contact stated that the wires connected to the spark plugs overheated and transmitted an incorrect code to the vehicle processor. The dealer repaired the vehicle and the manufacturer was notified. The failure mileage was 82,344. Updated 09/15/14 the consumer stated the processor failed and sent an incorrect code to the coils, which fried the coils and spark plugs. Updated 1/7/2014

- Pheonixville, PA, USA

problem #6

Jul 062014

Milan 4-cyl

  • 99,000 miles
Battery died in my 2007 Mercury Milan. After replacing the battery the throttle body malfunctioned. Car would not accelerate and check engine light is on.

- Lithonia, GA, USA

problem #5

May 132008


  • 32,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that while driving 50 mph, the vehicle stalled as the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The technician diagnosed that the catalytic converter sensor needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 32,000 and the current mileage was 97,000.

- Arlington, TX, USA

problem #4

Mar 142014

Milan 6-cyl

  • 33,000 miles
The contact owns a 2007 Mercury Milan. The contact stated while traveling approximately 35 mph, the vehicle began to lunge forward without warning. The vehicle was taken to a private mechanic who diagnosed that six ignition coils, six spark plugs, and the DC computer needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired but did not rectify the failure. The approximate failure and current mileage was 33,000. Updated 6/10/14 MA updated 08/20/14

- South Pasedena , FL, USA

problem #3

Dec 262013

Milan 4-cyl

  • 182,000 miles
While first driving my car from a standstill, I noticed the "wrench idiot light" on. The car seemed to buck as it went through it's gears. Also, the speedometer registered "0" at this time. Upon entering the highway, the car would not go into what I think is 4th gear. Several times, the car lurched forward and then throttled back to a low RPM, before responding to the gas pedal. Eventually, I could run at 55 mph @ 3000 RPM's, but it wouldn't shift any further, even when I went faster. At this time, the speedometer needle finally registered my true speed. A couple of times, the RPM's suddenly shot-up and then the engine throttled back. However, the car felt like it should have gone into it's final forward gear but couldn't. on local roads. It shifts extremely hard into it's gears. The whole time, the car's "wrench" light was on.

- Fords, NJ, USA

problem #2

Sep 232013

Milan 4-cyl

  • 108,816 miles
Prior to the incident described the car was acting perfectly fine and had never died or been difficult to start. On the morning of Sept 23rd I got in the car I started it and it died immediately. I started the car again and drove for approximately 1 block and it died again. I restarted it and it drove a couple more blocks and when I stopped at a stop sign it died again. After this the car would start but would shut off as soon as I put the car in gear. Every time the car died the check charging system light would come on. The car was towed to the local Ford dealer. The dealership ran the computer which indicated the electrical throttle body was bad. When the dealership removed the faulty throttle body they could not find any damage that would cause it to go bad. They explained that it must be a faulty part. When the throttle body was replaced a code indicated that the mass air flow sensor was also bad. The dealership could not find damage on the sensor either and explained that the throttle body going out blew the sensor.

- Knob Noster, MO, USA

problem #1

Jun 112013


  • 80,000 miles
Incident occurred as driver of Mercury Milan 2007 AWD premier vehicle was driving on the highway at a speed of around 50-45mph. The car began to shudder and vibrate. Vehicle dash lights and engine cut out completely in the middle of driving, driver managed to make it safely to the side of the road. Car was towed to nearby auto service facility. Upon inspection the PCM module was found to be defective. The PCM module shorted out all 6 ignition coils and dumped fuel into the cone of one catalytic converter stopping it from working. Further investigation showed that the PCM module is a documented problem for a variety of makes and models of Ford/Mercury cars. The PCM module was also on backorder from multiple locations. The mechanic also made extensive inquiries about the current PCM module and the backordered PCM (with new drivers and programming). The mechanic was informed that placing the old PCM in the car would result in similar electrical components being compromised because of the faulty version of the PCM. Total bill resulted in $3600, gross safety hazard for the car shutting down on a busy highway. It is my hope that Ford begins to evaluate this as an issue and push it to the recall list before someone gets seriously hurt. Lastly, the back ordered part meant the car was not available to drive for over a month.

- Reston, VA, USA