10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
46,800 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Jan 142015

Milan

  • 89,400 miles
2007 Mercury Milan premier began running very rough while traveling down a busy county road. The roughness appeared to increase when the engine was under load. I called my mechanic and was instructed to bring the car by for a computer analysis. Approaching the shop, no more than 4 miles since onset of problem, I began to smell a strong electrical burning. Upon lifting the car's hood the electrical burning smell was overwhelming and smoke was streaming from the #4 cylinder ignition coil. Carefully removing the coil revealed feet upon feet of unraveling and burning coil wire, along with rubber from the coils spark plug boot smoldering and dripping molten rubber down the hole... this could have turned out to be a very dangerous condition... if the car had been driven any further, I truly believe an open flame would have broken out... I was relieved that my wife or children weren't driving the car at the time.. my mechanic says the PCM computer possibly shorted out and may have damaged the other coils as well. The car will now have to be towed to a Mercury dealer for a very expensive repair.. I was told there is no recall for this very dangerous condition on a Mercury Milan, however it's sister model, a Ford Fusion, does have a recall. This leaves me very frustrated and most likely broke...

- Savage, MN, USA

problem #4

Nov 052014

Milan

  • 76,000 miles
This happens with more frequency. The car studers when accelerating from a complete stop. Feels like the front tires are struggling to grip the road when the road is in fact dry and front tires are in good condition. Also tried to start and the engine started and then stalled. I had to do this three times before it started.

- Holbrook, NY, USA

problem #3

Sep 242012

Milan 6-cyl

  • 600 miles
Driver was pulling into a parking space at the car dealer. Vehicle was almost stopped when it surged forward and hit the corner of the dealership office building.

- Dearborn, MI, USA

problem #2

Mar 012011

Milan 6-cyl

  • 68,000 miles
I have noticed that my vehicle makes a funny whining sounds as I increase my speed. This includes getting up to highway speeds. I have taken it to the shop and they cannot tell where it is coming from. They just told me to turn up the radio to ignore it. They also suggested that I contact the dealership to see if there are any other complaints.

- Fishers, IN, USA

problem #1

Oct 142010

Milan

  • miles
Less than 30000, miles air conditioning went out and was charged to repair it, air bag sensor light comes and goes but never fixed or repaired. Was in a 30 mile a hour head accident, and air bags never deployed......driver window motor out 2 times...battery went out after 2 years and was charged 140 to replace a 80 dollar battery.... trade it off now or deal with these issues!

- Florence, AL, USA