really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
88,611 miles

About These NHTSA Complaints:

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problem #17

Sep 092019


  • 126,000 miles
The contact owns a 2007 Mercury Milan. While driving various speeds, the vehicle would not shift past 4 rpms. Also, when depressing the accelerator pedal, the vehicle jerked and shook while accelerating. The contact also stated that the vehicle shut off while the accelerator pedal was depressed. The check engine, traction control, and transmission warning indicators illuminated intermittently. The vehicle was taken to an independent mechanic where the contact was informed that the throttle body was defective and needed to be replaced. The contact spoke with gosch Ford hemet (150 carriage cir, hemet, ca 92545, 951-396-7250) and was informed that there were no recalls on the vehicle. The contact informed the dealer that she discovered manufacturer recall number: 13N03, which was a free repair Ford offered its customers with defective throttle bodies. The dealer informed the contact that they were unaware of the recall and referred her to the manufacturer. When the contact spoke with the manufacturer, the contact was informed that they were aware of this particular recall; however, her vehicle was out of warranty and was no longer entitled to the repair. The vehicle was not repaired. The failure mileage was 126,000.

- Hemet, CA, USA

problem #16

Dec 012018


  • 170,000 miles
My wrench light came on and car shifts hard and won't go into overdrive

- Kiowa, KS, USA

problem #15

Sep 252018


  • 120,000 miles
While driving at interstate speeds, there is a sudden drop in power (limp mode), after resetting the car full power is restore. Error code refers to throttle body sensors.

- Roanoke, VA, USA

problem #14

Oct 242016


  • 90,000 miles
Electronic throttle body (etb) malfunction. Car revs but fails to catch. Check engine and wrench lights came on. Once car started moving pedometer did not work. Warranty on this part for 2009-2014 models has been extended to 10 years or 150,000 miles. The warranty should cover all model years as this is a potential problem before on vehicles manufactured before 2009.

- Elmhurst, IL, USA

problem #13

Mar 302016


  • 111,656 miles
The contact owns a 2007 Mercury Milan. While driving 70 mph, the vehicle dropped out of overdrive and jerked forcefully. The contact stated that the engine reved and the speedometer fluctuated up and down from 0-120 constantly. The vehicle jerked back and forth each time the engine was started and when shifting into drive and reverse. The contact believed the throttle control cables were failing because, while idling, the vehicle reved up to 2 rpms. The vehicle was not diagnosed nor repaired. The failure mileage was 111,656.

- Eunic, LA, USA

problem #12

Aug 012016


  • 105,000 miles
Brake pedal switch would malfunction and car would lock in park and had to replace 2016 cost - I don't have this receipt handy at this time. Today replaced throttle and an ignition coil this date. Car would stop accelerating when in motion when driving in a straight line and loose power and have to pull over and shut off and restart and then more time to start. Repaired today cost over $1100.

- Overland Park, KS, USA

problem #11

Jul 182016


  • 70,000 miles
While driving on the interstate my car lost the ability to travel at a safe and acceptable speed. The cars maximum speed was 30 mph on an interstate that has a required speed of 55mph. I was forced to pull over on the side of the road and have the car towed. This is a grave safety concern, especially since Ford Motor Company knows exactly what the problem originates from. The car was then taken to a repair shop that found the problem to be a defective throttle body. Ford will replace throttle bodies in 2009 and up Mercury Milan's but not the 2007. The cars have the exact same throttle bodies! it is negligent on Ford Motor Companies part to not offer to replace all throttle bodies in affected automobiles.

- Panama City, FL, USA

problem #10

Nov 152015


  • 121,000 miles
I was traveling on a two lane highway going about 60 mph with my two granddaughters in the car with me, when all of a sudden I lost power and the car began to decelerate. The wrench light came on. I pulled over to the side of the road and after calling my mechanic I turned the car off. I waited for about 5 minutes and restarted the vehicle. The wrench light went off and I was once again able to drive the vehicle. This is very dangerous if it should happen on a major freeway in rush hour traffic. Some internet research indicates that this has been a major problem with the Mercury and others. I called a Ford dealer who said my car was not part of the extended warranty that was part of the "customer satisfaction program" and he would not tell me any other information citing liability concerns.

- Bird Island, MN, USA

problem #9

Jan 172015


  • miles
Was driving home on the expressway where the speed limit is 65 and vehicle wouldn't go over 55 with RPM's at 3000. All the while having the wrench idiot light on. Hoping there is recall because I can't afford a new vehicle or even for it to be fixed.

- Winston-Salem, NC, USA

problem #8

Jan 222014


  • 85,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that while traveling approximately 55 mph, the vehicle suddenly stalled. The vehicle was towed to the dealer where the contact was advised that the spark plugs, the throttle body and the power train control module (PCM) were replaced. The failure was not corrected. The manufacturer was notified of the failure. The failure mileage was 85,000.

- East Fallowfield , PA, USA

problem #7

Jan 222014

Milan 6-cyl

  • 85,000 miles
2007 Mercury Milan came to a complete stop on a 2 lane highway, at a speed of approximately 55 mph in the left hand lane with heavy traffic, no indication of problem to try and even pull over. Towed to garage, was unable to fix. They towed it to a Ford dealership, coils, spark plugs, throttle body and PCM replaced, still would not run. Towed back to original garage. Did a smoke test on catalytic converter and stated 1 has to be replaced (will not pass inspection) but because of the number of "misfires" they strongly recommend replacing all three. After some searching I have found that this is a problem that Ford has not only known about, but stated that they were cooperating fully with the government, however, there was never a recall. I have placed a complaint with NHTSA. I requested a quote to trade the car in, but because of it's present situation they offered me $3400, kelly blue book value is $7000, I still owe $3700 on this vehicle, still have to have catalytic converters replaced and just hope that it runs, and do not even at this time know the amount of repairs this far. I contacted Ford headquarter and they response was first to have it towed again to the Ford dealer. But when I questioned why I would need to pay yet another towing fee, she abruptly stated. "there is nothing we can do because you didn't have it initially diagnosed by Ford. This car poses a potential life and death situation for the consumer.

- East Fallowfield, PA, USA

problem #6

Mar 282013


  • 96,811 miles
The contact owns a 2007 Mercury Milan. The contact stated while driving approximately 25 mph, the vehicle suddenly lost acceleration power as the wrench warning light illuminated. The vehicle was towed to a dealer where it was diagnosed that the throttle body needed to be replaced and was repaired. On another occasion, the contact stated while driving approximately 35 mph, the vehicle began to jerk and suddenly lost acceleration power without warning. The vehicle was taken to a dealer where it was diagnosed that the power train needed to be replaced and was repaired. The manufacturer was not notified of the failure. The vehicle was repaired. The approximate failure mileage was 96,811. The current mileage was 103,000.

- Mcmurray , PA, USA

problem #5

Sep 232013

Milan 4-cyl

  • 108,816 miles
Prior to the incident described the car was acting perfectly fine and had never died or been difficult to start. On the morning of Sept 23rd I got in the car I started it and it died immediately. I started the car again and drove for approximately 1 block and it died again. I restarted it and it drove a couple more blocks and when I stopped at a stop sign it died again. After this the car would start but would shut off as soon as I put the car in gear. Every time the car died the check charging system light would come on. The car was towed to the local Ford dealer. The dealership ran the computer which indicated the electrical throttle body was bad. When the dealership removed the faulty throttle body they could not find any damage that would cause it to go bad. They explained that it must be a faulty part. When the throttle body was replaced a code indicated that the mass air flow sensor was also bad. The dealership could not find damage on the sensor either and explained that the throttle body going out blew the sensor.

- Knob Noster, MO, USA

problem #4

Dec 302012


  • 155,508 miles
While driving approximately 35 mph, I took my foot off the accelerator and the vehicle accelerated until it was then going approximately 50 mph. I pushed down on the brake pedal to slow down several times, but the car did not slow down it continued to drive at that same speed. The vehicle then struck a stop sign and came to a stop.

- Hebron, IN, USA

problem #3

Sep 242012

Milan 6-cyl

  • 600 miles
Driver was pulling into a parking space at the car dealer. Vehicle was almost stopped when it surged forward and hit the corner of the dealership office building.

- Dearborn, MI, USA

problem #2

Jan 252011


  • 53,000 miles
The contact owns a 2007 Mercury Milan. The contact stated that while entering a parking space, the power steering failed without warning. The contact stated that the vehicle exhibited a burning rubber odor when the failure occurred. The steering wheel became increasingly stiff and there was a loud, abnormal noise from the engine. The vehicle then abnormally accelerated. The contact was unable to control the vehicle without steering and crashed into a tree. The contact was uninjured. A police report was available. She then attempted to power the vehicle off but to no avail. The vehicle was taken to the dealer where the contact was awaiting diagnosis. The vehicle was not repaired. The failure and current mileage was 53,000. Updated 12/20/11

- Westland , MI, USA

problem #1

Oct 132007

Milan 4-cyl

  • 8,000 miles
The contact owned a 2007 Mercury Milan. On October 13, 2007, while driving approximately 35 mph, the vehicle suddenly accelerated and crashed into a vehicle. The vehicle continued to accelerate although the contacts foot was on the brake pedal. The vehicle continued to accelerate over the median crashing into another vehicle. When the contact depressed the brake pedal against the median, the vehicle came to a stop. The passengers neck was broken. A police report was filed. The vehicle was destroyed. The current and failure mileages were approximately 8,000. Updated 5/15/13 updated 05/20/2013

- Boynton Beach, FL, USA