10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 104,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Pulley bolt has broken off 3 times now within 1500 miles of driving the car.once driving on a city street, another time while sitting at a traffic light and the 3rd while on the highway going around a curve at higher speed. When the bolt breaks, it allows the pulley to be thrown around, and the serpentine belt to come off, resulting in loss of charging system, A/C system, and power steering system. The is a safety concern especially if you are traveling at high speed or turning a corner or going around a curve. My daughter could have had an accident if she had lost control of the vehicle while turning and having no power steering all of the sudden. Ford Motor Co. Knows of this problem with the Fusion and Milan vehicles and refuses to do a recall and or come up with a solution for the thousands who drive these vehicles daily. We are also incurring steep repair bills to replace the bolts and pulleys and belts that are broken or damaged when the bolt bends or breaks off.
- Wichita, KS, USA
The contact owns a 2007 Mercury Milan. The contact stated that while entering a parking space, the power steering failed without warning. The contact stated that the vehicle exhibited a burning rubber odor when the failure occurred. The steering wheel became increasingly stiff and there was a loud, abnormal noise from the engine. The vehicle then abnormally accelerated. The contact was unable to control the vehicle without steering and crashed into a tree. The contact was uninjured. A police report was available. She then attempted to power the vehicle off but to no avail. The vehicle was taken to the dealer where the contact was awaiting diagnosis. The vehicle was not repaired. The failure and current mileage was 53,000. Updated 12/20/11
- Westland , MI, USA
- Pittsburgh, PA, USA