10.0
really awful- Crashes / Fires:
- 14 / 1
- Injuries / Deaths:
- 4 / 1
- Average Mileage:
- 85,418 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was in motion on a city street, and when was nearing a stop sign I pressed the brake. It started out tight, then slowly went to the floor. I was told by a repair shop the problem is with the ABS system, and is very common in this model.
- Chickamauga, GA, USA
The front brakes need frequent replacement. The brakes pedal has went to the floor while driving and trying to stop. I was traveling around 45 mph on a rural road. Pumping the pedal returned braking power. The car seems to take longer to stop and the brakes are unreliable.
- Ada, MI, USA
When driving and trying to brake, the peddle goes all the way to floor & the car does not stop. This has happened on multiple occasions. Have almost hit cars & pedestrians. This is very dangerous and I do not feel safe at all when this happens
- Astoria, NY, USA
"takata recall" in the last 1 1/2 year I have spent $1500 in brake issues. Brake pedal just goes soft. This is within the last 7000 miles that I have owed the car. Current miles 68,000.
- Woodbury, MN, USA
I went over a bump and hit the brakes at the same time and the next time I hit the brakes, the pedal went all the way to the floor before even beginning to slow the car down. I've had the pads, rotors and drums replaced and had the break lines bled on more than one occasion. At one time, just repeatedly pumping the brakes would bring them back up but now that no longer works. My mechanic has done as much as he can but says the next thing is replacing the ABS but he doesn't feel that is going to make a difference as he's done research into the issue and it appears that even those owners with the same issue who did have more expensive repairs done were still left with braking issues. This car has been at my mechanic's shop for 3 weeks because I'm concerned about driving it. It has now become a major safety issue for myself as well as for other drivers on the road. I've checked the recalls and it doesn't appear that there is one for this particular issue; although I've read hundreds of similar complaints. I am now stuck with a car that cannot safely be driven. Although I've noted the date to be June 2015, that is approximately the first time I had this issue. ## VIN passed ## 2008 Mercury Milan ##
- Brewerton, NY, USA
I received a letter in the mail stating that my car has a recall on it.
- Covington, KY, USA
Takata recall: Received a letter in July 2016 for this recall. No movement from Ford. They have been contacted twice. Second concern: "soft brakes" the peddle has too much play and is a concern for stopping distance. Called Ford and they stated my vehicle not included even though I am experiencing the problem with my brakes.
- Hanover, PA, USA
I have an issue with my ABS pump that almost caused me to have a collision several times. I have almost hit people in the rear and I have ended up in the middle of and intersection twice! my mechanic says the issue is the ABS pump bypassing and the new part is around $700!! you hit the brakes and the pedal hast to go to the floor before the brakes engage. Very dangerous!
- Trenton, OH, USA
David mcdavid plano said no replacement air bags are available and nonchalantly said its only lawyers drumming up business.
- Garland, TX, USA
This is the 3rd time this problem happened during the last year. While driving at approximately 30 mph on a city street, approaching a stop light or requiring to "hard" stop with traffic, my brake pedal went down completely to the floor, and in a somewhat slow down, taking about 2-3 car lengths to come to a stop, it would come to a stop. I pumped my brakes to try and make it stop sooner, and get a little resistance. On 2 occasions, I know I was traveling over a manhole cover "while the brake was on" and then no brakes. I took it, on 3 occasions, to auto repair and they find nothing. No lights come on, no signals on the dashboard. This is very disturbing because they have given my car a "clear" bill of health. My vehicle is equipped with an ABS brake system. You can feel sort of shake as soon as it starts. Receipts are attached from each incident. I have noticed this is an "extended breaking distance" in an open investigation on this site. Please...this is very dangerous. The dealers should have a recall. Thank you.
- Philadelphia, PA, USA
After a hard breaking on a slippery road on a city street at about 45 mph the brake pedal now goes way further down than it used to. Seems to have lost any effect for at least half its travel. Very scary the first time you notice it.
- Seminole, FL, USA
The brakes failed to stop the vehicle in a safe distance. Occurred on multiple occasions during a moderate to hard stop. Breaks and system have been inspected and mechanic does not find any obvious issues. Breaks are "soft" and take a half second to engage when foot is applied. This has been a problem for over a year.
- Mountville, PA, USA
When driving down the highway when I press the brakes quick and fast it will engage and start working. When I slowly press the brakes they do not engage until the brake pedal is almost to the floor. I have almost ran into the back of many people. As I see on the internet 100S of people is having this issue. So why haven't a recall been done yet? I guess someone important have to get killed by this defect in order for the federal government to make this issue known and do a recall quick! its now safe at all and I don't think the car owners should have to pay for this problem. My car only have 74,900 miles on it!!! someone please give me a recommendation @ [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).?
- Columbia, SC, USA
Brake pedal is soft. When braking, the brake pedal go almost to the floor. Car does stop but it is slow to stop.
- Harbor Beach, MI, USA
The contact owns a 2008 Mercury Milan. While driving various speeds, the brake pedal was engaged, but the vehicle failed to come to a complete stop. The brake pedal had to be depressed with force in order for the vehicle to stop. The failure was experienced numerous times. The vehicle was taken to richard bazzy's shults Ford Lincoln (10401 perry highway wexford, pa 15090, phone: 724-934-2388) where it was diagnosed that the anti skid system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The VIN was not available. The approximate failure mileage was 85,000.
- Pittsburg, PA, USA
On my way to work yesterday my anti-lock brakes kicked in while braking on an uneven/rocky piece of road. Immediately thereafter, my brakes went completely soft. I have push the brakes down almost to the floor in order to get them to engage at all. I proceeded onto the highway not knowing that anything was wrong and the first time I tried used the brakes I nearly slammed into the car in front of me. I contacted Ford about the issue today, and it appears that this is a known defect with the brakes on my model of Milan (as well as Fusion from the same year), and they made no offer to correct the issue.
- Shawnee, KS, USA
Brake failure. Driving up a slight incline and slowing in preparation to turn left I pressed the brake pedal to slow down and the pedal went to the floor before the brakes engaged. I was on a dry fairly smooth road.
- Levittown, PA, USA
The brakes failed. Driving the car at about 35 miles per hour on a Suburban street that was dry, coming down a hill when I needed to stop for a yellow light the pedal went to the floor before engaging the brakes.
- Levittown, PA, USA
Approaching a stop light my vehicle crossed a rough patch of road while applying the brakes. When I hit the rough spot my brake pedal went to the floor and vehicle was no longer braking as intended. Vehicle speed was approximately 45 mph at the time of the indecent. The loss of brakes caused me to rear end the vehicle in front of me. The problem has now become intermittent but seems to be related to the ABS and occasionally the brake pedal will go soft and feel as if there is little to no response from the brakes.
- Pearland, TX, USA
- Ashtabula, OH, USA