Was not able to drive my car because you had to press the breaks all the way to the ground in order for the vehicle to attempt to stop. A recall was issued for the hydraulic breaks in 2019 and no parts were available for almost a year. Car has been at the dealership being repaired since August 12, but now they are telling us that the hydraulic breaks issues has caused the break master cylinder to fail - leaving the car unsafe and undrivable but they are expecting us to pay for the replacement of the master cylinder when the dealership openly admitted this was directly caused because of the recall

- Sanger, TX, USA

I took the vehicle in earlier this year for the recall on the Brake system. They bled the brakes and said it was fine but now the brakes are just like they were before taking it in. I would assume that the HCU is bad but they did not want to change it out when they had it.

- Rockledge, FL, USA

RE: NHTSA Campaign Number: 19V904000 Manufacturer Ford Motor Company Components SERVICE BRAKES, HYDRAULIC Vehicle regarding complaint: 2008 Mercury Milan Vehicle Vin: [XXX] Good day, In September of 2021 I took the above mentioned vehicle in for the above stated recall regarding the Hydraulic control unit. The vehicle was taken to Westlie Motor Company 500 S Broadway Minot, ND 58701 (701) 852-1354. The vehicle was tested and did in fact fail the test and I was informed the replacement part would be ordered promptly. After two months of no calls from the dealership I stopped in and was told they had no idea about the part. I was assured it would be looked in to. The first week of December I was called and requested the vehicle be brought in for the recall service. I took the vehicle in December 6th and after two hours was notified service was finished. Upon driving home I immediately noticed the problem had not been fixed. I returned to the dealership upon inspecting the vehicle having noticed the NO obvious repairs had been done. Demanding explanation I was told that it was a miscommunication and recall work had not been done. Only a brake flush and cap replacement. I was then again told that they were not sure where the part was or when it would arrive. I then escalated a complaint to Ford motor company ( 1-866-631-3788) Case # [XXX]. I was assure Ford would call the company and inform me intermediately as to the situation and a solution. I received no call back and I again phoned in January with the same result. I was told they would look into it and call me back. I again called today Feb 1st and spoke with Ford and was told the same thing with no solution given. I have been dealing with this recall for nearly 6 months. As per your website states, a company or manufacturer must fix or offer a solution in a reasonable time period. I feel 6 months is long enough to find a part. Please help. I want my car safe for my family. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

- Minot, ND, USA

For several years, my vehicle has had an issue with "extended brake pedal travel, " making it more difficult to come to a stop with a reasonable effort, and increasing the likelihood of an accident. My vehicle has already been repaired for a prior recall regarding "extended brake pedal travel" (this "repair" did not fix this problem; in fact, it apparently passed the Ford-developed test, thus warranting no significant repair. My father is a Ford automotive technician and he was also surprised by this result. I suspect the Ford-developed "test" to determine whether there is indeed a problem was developed in Ford's favor and does not ensure the safety of the customer/driver.

- Pontoon Beach, IL, USA

The contact owns a 2008 Mercury Milan. The contact stated while driving 15 mph and approaching a traffic light, when depressing the brake pedal to the floor but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into the curb and bent the front passenger side rim which blew out the tire causing the vehicle to be able to come to a stop. The contact stated the vehicle came to a stop. The air bags did not deploy. The contact stated he sustained injuries on both knees and his chest. The contact did not seek medical attention. A police report was not filed. The vehicle was not drivable. The contacts uncle towed the vehicle to the uncle's residence. The contact was able to replace both front driver and passenger tires, the front passenger side rim, and the motor mount. A dealer was not contacted. The vehicle was not diagnosed. The contact, later on, received notification of NHTSA Campaign Numbers: 19V904000 (SERVICE BRAKES, HYDRAULIC) and 21V158000 (AIR BAGS), however, the part to the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 169,000. VIN tool confirms part not available. Consumer stated vehicle has not been repaired. * (RECALL RELATED INCIDENT)

- Waldron, MI, USA

NHTSA Recall Number19V904 Recall StatusRecall Incomplete, remedy not yet available Summary ON My VEHICLE, A VALVE IN THE HYDRAULIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM MAY BE STUCK OPEN. Took it to the North Park Lincoln dealer on 23 Apr 2021 and they don't have the part for this recall. Said my inspection for this recall failed and they notified Ford. It's been over 60 days and I am still waiting on this part. My car is not safe to drive as my brakes are very low and its taking longer to slow the car down So my car is basically not being used for fear that the brakes might go out. No one seems to be able to gove me an answer as to when this recalled part will be in. I received the recall letter from Ford telliing me about this recall but letter also said the parts were available and that is why I took it to the dealer. Now Im being told still on backorder no idea when part will be received. This causes a problem for me if I can't really use this car because of the Safety Risk THIS MAY RESULT IN EXTENDED BRAKE PEDAL TRAVEL REQUIRED TO STOP THE VEHICLE, INCREASING THE RISK OF A CRASH. There are no warning lights yet displayed.

- San Antonio, TX, USA

I have been notified by Ford Motor Company several times about the recalls on my vehicle. One recall is for airbags. I went to the closest dealership new my small town and thought they issued the fix, only to learn later that they just disconnect the airbag light. The second recall is for the brakes, I have been calling since January of 2021 to request a service date only to be told they have no knowledge of the recall. On march 30,2021 I finally got a service date and express to the representative on the phone to assure that she knew it was for the break recall 19S54, she assured me the knew. I took off work that morning for by service appointment only to be told that they did not have the equipment to fix the issue. I was told to call other dealerships and turned away. I called 4 surrounding dealerships with in a 50 mile radius only to be told no one can perform the procedure. I then called ford Customer Relationship Center for assistance. She called one other dealership that said they could not fix the issue as well. April 2020 I receive a letter from Ford Motor Company saying Parts are now available to repair you vehicle. Called dealership 5/17/2021 they still cannot fix issue nor have any information on who can. HELP! Ford Motor Company, How can I get the recalls fix if none of your dealerships in my area are capable of repairing them?

- Saint Matthews, SC, USA

The recall 19V904 has been unresolved now for 16 months. My brake pedal must be pushed all the way to the floor to stop the vehicle. My tags have been expired for 11 months because I can't pass an inspection. I have no other option but to drive the vehicle to work and now I'm paying tickets for expired tags. Ford is worthless to speak to about it.

- North Kansas City, MO, USA

My vehicle has been the subject of two recalls with no action on the part of the manufacturer to fix the problems. On 1/21/20 I took the vehicle in to the dealer, hertrich capitol, 1127 South dupont highway, dover, de, because the brake pedal was soft. I was charged $58 for a brake inspection and was told they could not duplicate the problem. No mention of the recall or a fix was mentioned. Two recalls on this vehicle, for airbag and brake problems have been left unresolved for years. I am the original owner of this vehicle purchased at this location.

- Dover, DE, USA

As I was driving my vehicle, there will constantly be a loss of braking pressure in the brake pedal during my daily travels. At times I would hear the air huff as I broke into slowing down my vehicle or having to make a complete stop I would have to switch lanes to decrease my speed if possible or begin to break serval cars away to come to a complete stop because there was a lack of brake pressure. I was only informed of this recall last year in November after driving the vehicle for serval months. After months of contacting serval dealerships and consistently being told that the part was not available. Or being directed to the manufacturer for answers to still to be told to contact the dealers again to no avail there was still no parts made available. It has been a constant worry on the safety of my life and those who enter my vehicle. There has only been one moment while driving my vehicle where I felt immediate danger. While driving on the highway when traffic came to an abrupt stop and the only way I did not crash my vehicle going at 45 mph was by swerving into the next lane to slow down. This should not be a continuous issue when the safety of not only myself but other drives on the road at at stake.

- Newark, NJ, USA

For several years, I have not been able to trust my brakes. If I hit a bump I will lose my brakes, and have to keep pumping them the get them to stop. If I hit another bump, it seems to put them back to normal. However, over the course of the last 2 years my brakes have gotten steadily worse. At this point, they do not want to stop me at all. 01/19/2021 I almost had a serious accident driving down base (a country road), I was driving around 35 miles an hour but was slowing down because I knew the stop sign was up ahead. I came to the stop sign and had no brakes. A car was coming and I kept pulling the steering wheel to the right and I was finally able to get the car pulled to the side of the road.by a ditch. No one was hurt luckily, but it could have been much worse. My brakes have been recalled, since January of 2020 and I have had problems with them since 2017. But no one could figure out what was going on. I do have the documentation from don meyer Ford showing where I took my brakes in explaining that my brakes were bad. They explained to me the cost of getting new brakes but also told me that I would have to pay and then I may get reimbursed or I may not. I do not have that kind of money to pay for new brakes at this time. Not only do I drive this car back and forth to work, I raise my granddaughter who also rides in this car with me. Please see attached invoice from where I had my brakes checked, also first recall date Jan 2020 and second recall dated Oct 2020. I do have a case # that I filed with Ford Motor Company it is cas-283-77206 and I talked to ron. I called to see if I replaced the brakes would I be reimbursed, and was told probably not. This is my only mode of transportation. Any help would be greatly appreciated. I am also attaching the service billing from where I first told them about my brakes and both recalls

- Greensburg, IN, USA

For several years I have not been able to trust my brakes. If I hit a bump I will lose my brakes, and have to keep pumping them the get them to stop. If I hit another bump it seems to put them back to normal. However over the course of the last 2 years my brakes have gotten steadily worse. At this point they don't want to stop me at all. 01/19/2021 I almost had a serious accident driving down base (a country road), I was driving around 35 miles an hour but was slowing down because I knew the stop sign was up ahead. I came to the stop sign and had no brakes. A car was coming and I kept pulling the steering wheel to the right and I was finally able to get the car pulled to the side of the road.by a ditch. No one was hurt luckily, but it could have been much worse. My brakes have been recalled since January of 2020 and I have had problems with them since 2017. But no one could figure out what was going on. I do have the documention from don meyer Ford showing where I took my brakes in explaining that my brakes were bad. They explained to me the cost of getting new brakes but also told me that I would have to pay and then I may get reimbursed or I may not. I don't have that kind of money to pay for new brakes at this time. Not only do I drive this car back and forth to work I raise my granddaughter who also rides in this car with me. Please see attached invoice from where I had my brakes checked, also first recall date Jan 2020 and second recall dated Oct 2020..

- Greensburg, IN, USA

I received a recall notice in January 2000 recall #19S54/NHTSA recall 19-904. I have called numerous times to have this recall corrected on my car and I called again this week January 2001and they still do not have the parts to correct the problem, in think this to long they tell me another 3 months before they can fix the problem. They did tell me they could fix it however I would need to pay for it. I feel waiting a year and 3 months to correct this problem is unheard of. I have over $800. That I have already paid to correct the problem. My brake pedal and gas pedal are the same position and need to be very careful driving this car what ever help you can give me is welcomed [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Fraser, MI, USA

I am [xxx] attempting to assist my wife's sister; [xxx] she has turned the car into her local Ford dealer for repair and has been informed the parts will not be available until some time in the first quoter of 2021. She is 75 plus years old and has multiple medical issues requiring many visits to the doctor's office for specific treatments. She has requested a owner vehicle and has asked if she rented a vehicle would Ford Motor Company reimburse her expense? both request have been denied. Had a very close incident while driving in hihesvill, ga. She avoided hitting a car in front behind the brakes failed to operate correctly. Again: I am [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Midway,, GA, USA

2008 Ford Milan. Consumer writes in regards to safety recall related to brakes on vehicle. The consumer stated the manufacturer exceeded a reasonable amount of time discovering a fix for the recall repair.

- Woodbury, MN, USA

The contact owns a 2008 Mercury Milan. The contact stated that the daughter was driving at approximately 35 mph and the brakes malfunctioned when depressing the brake pedal causing the driver to lose control of the vehicle and crash into a guard rail. During the crash no injuries were reported. No police report was taken and the vehicle was not towed. The vehicle was taken to the local dealer (lithia Ford located at 501 mary jane wood circle, morgantown, wv 2650) who was unable to duplicate the failure and no service was performed. The manufacturer was notified of the failure. The contact indicated that the vehicle was included in the NHTSA campaign number: 19V904000 (service brakes, hydraulic) but the parts needed to repair the defect was not available. The contact also indicated that the vehicle had experienced the same failure listed in the recall on multiple occasions. The failure mileage was 75,000. * (recall related incident)

- Fredricksburg, VA, USA

I have had the brakes repaired on my daughter's car twice in one year. She can no longer drive the car because the brakes are so bad. The recall was almost a year (Dec 2019) ago and I'm still waiting on this part. We haven't been able to drive this car since 08/2020 due to the difficulty with stopping. Now inspection is due and I still can not get the brakes fixed in order to get the car inspected and pay for the taxes/registration. What do I do?

- Gastonia, NC, USA

Hydraulic control unit of the anti-lock braking system is not working correctly.

- Tampa, FL, USA

The contact owns a 2008 Mercury Milan. The contact stated that while the son was driving at an undetermined speed, the brakes failed to operate when pressing the brake pedal causing the vehicle to crash into the rear of a second vehicle. During crash the air bags did not deploy. No injuries were reported. A police report was taken at the scene and the vehicle towed away. The vehicle was examined by an independent mechanic who diagnosed that the ABS needed to be repaired. The contact was informed that vehicle was included in NHTSA campaign number 19V904000(service brakes) but the parts needed to repair the defect were not yet available. The contact indicated that the vehicle had experience the same failure listed in the recall. The manufacturer and local dealer keller brothers Lincoln located at 1030 schaeffer rd, lebanon pa. Were notified of the failure. The failure mileage was 80,000. * (recall related incident)

- Lebanon, PA, USA

I received a safety recall notice (19S54) in January 2020 for my 2008 Mercury Milan. This notice indicated a potential issue with the brakes on my vehicle. I am experiencing a problem exactly like what is described in the notice, and have been having this issue for a long time (years). The official notice from Ford/Lincoln indicates "parts are anticipated to be available late first quarter 2020." We are well beyond the end of first quarter 2020, and I have heard nothing further regarding the issue. Our family is less than comfortable continuing to drive the vehicle, so this information is sorely needed. It also reduces the value of my vehicle to have an outstanding recall with no known remedy in sight. I would request NHTSA intervene and require Ford/Lincoln/Mercury to provide, at a minimum, an update to customers. If Ford is able to continue producing new vehicles and selling them, that is clear evidence that the covid-19 pandemic is not a valid excuse for no action on this issue.

- Pontoon Beach, IL, USA