1.7
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 96,095 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2008 Mercury Milan. While driving approximately 50 mph, a loud noise was heard from the engine compartment. In addition, when the accelerator pedal was depressed, the vehicle failed to operate. When the contact shifted into first gear and then back into drive, the vehicle was able to operate. The contact called jenkins & wynne Ford, Honda, & Lincoln (2655 trenton rd, clarksville, tn 37040, (931) 542-4886) and was informed that there were no recalls for the failures. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 140,000.
- Clarksville, TN, USA
Pulled 2008 Milan in parking lot, put in park, engine began to race, tapped gas pedal, engine returned to normal. Car started fine, driven short distance, I stopped at stop sign. Put foot on gas pedal, car began 'limp home' mode, was able to pull to curb. Wrench light appeared. Shut car off a few minutes.started fine, wrench light on, was able to drive few blocks to get home. Next day started engine 3 times, each stalling within seconds. Never had issues with car. Purchased precertified in 2011, 52,0000 mi. On it. Will own 7 yrs. May 2018. I put 1000 mi. Yrly. On car. Odometer now under 59,500. On 3/9/18 car towed to dealership (where I purchased it). Car sat in lot 10 days before looked at. Finally, checked and diagnosed. Installed new throttle body. Re-tested. Problem. Installed new accelerator. Re-test. Problem. Codes appearing. I contacted Ford Motor Co. In Michigan.told to keep calling dealership. I've spoken to numerous staff already & asked for loaner car. Not granted. I did internet research & found lawsuit against Ford about 'limp home' mode involving throttle body & computer sensors defect on Ford, Mercury & Lincoln brought on by nccc. Ford not forced to recall this defect involving 1.6 million cars. Many internet sites have shown complaints with this issue. It is a major safety hazard! numerous owners wrote to validate car repaired only to experience same 'limp home' incident return. Stories involve highway driving when loss of acceleration occurred. Someone has to be killed by this manufacturing defect before it's back to forcing Ford to own up to neglect to make a profit. My experience leaves me without a car, cancellations of appts, relying on cabs or friend to shop.this is a serious safety issue. It's now 4 weeks without a car. Am told warranty expired. Can I please be directed to proper government Agency with jurisdiction to help me resolve this?
- Staten Island, NY, USA
Takata too! I drove Milan to stop sign. As I went forward, went into 'limp home' mode (found term while researching). 1st time this ever happened. No forewarning! I was able to get car to crawl to the curb. Saw orange wrench light up. Shut off engine. When I restarted, I was able to drive short distance home. Next day, tried 3 times to start. It started, but quickly stalled each time. Towed to my mechanic. He checked computer, saw there was a problem. He doesn't do that work. Told me wrench and engine light come on. Towed to Ford dealership on Friday. It is now 9 days there, and day 11 will be Monday 3/19/18. I spoke 3 times to service dept.(same person), and am being told they are backed up with work, and haven't looked at my car yet. Each convo he says what day they should get to it, but have lied so far. So, not diagnosed yet. I have never received any notice from Ford about this possibly becoming an issue with my car. Also, I never received notice about 'takata recall'. I saw it on the internet and alerted service dept. To check that too. I was told they have to see if my car has that type of airbag. I researched and saw the Ford consumer program 13N03. That investigation involves 2009-2013 Milan. Extended warranty 10 yrs or 150,000 miles. I know this is the problem with my car. I bought it May 2011 with under 52,0000 miles on it. Not even 7 yrs yet, and I have under 60,000 miles on it because it's only for local driving. It's the only vehicle I have and I can't get rental car help thru insurance unless my car was in an accident. Ford won't help on a loaner car either. Now, I believe Ford has a protocol they are following to 'get out' of any free repairs. The nccc suggests phoning 1-800-392-3673 if I never received letter, but that phone number is Ford! seriously" should I bother? this is in staten island, NY. Beware! can I please get any help on what to do"
- Staten Island, NY, USA
I was driving down the road when my car started running on four cylinders instead of 6. I was able to get it to the dealership via tow truck. They had to replace my powertrain control module (PCM) and a coil that was burnt. They followed the tsb 13-4-17 that related to the 2006-2008 Ford/Lincoln/Mercury PCM problems. Prior to this event, my car had not shown any signs of malfunction.
- Ruth, MI, USA
The contact owns a 2008 Mercury Milan. The contact stated that the vehicle was going into limp mode and there was a drastic reduction in speed. The contact had to maneuver the vehicle each time the failure happened. The manufacturer generated a service campaign, but stated that the contact's vehicle was not included. The dealer stated that the throttle body may need to be replaced. The approximate failure mileage was 162,000.
- River Falls, WI, USA
Well, there have been lots of problems with my Mercury. On my trips to Tennessee to care for my elderly parents, on a return trip from Tennessee to Florida, my car lost power steering and slowed to a crawl. I was able to manipulate my car to the side of the road where it was not overheating but would not increase in speed past 20 mph. I was able to take an exit and find an autoparts store and have the engine checked, the belt had come completely off without being broken. I had to have this replaced. I have experienced a total loss of coolant when the hose broke loose. Also, my problems with the wear and replacement of brake pads and rotors very, very frequently. This seems to be a major issue with this car. This morning, 12/8/2015, on my way to work the wrench light came on and I noticed my car jumping when slowing and changing to the lower gears and also upon accelerating, the jumping also occurred. I have contacted my mechanic and am awaiting a response.
- Middleburg, FL, USA
The car has a defective throttle body actuator which is causing the car to have no acceleration or unexpected acceleration at various times.
- St Peters, MO, USA
I was driving on the highway at about 45 mph when engine seemed to gradually lose all power. I steered the car onto the shoulder of the road to get out of traffic and subsequently turned the car off and then re-started it, at which point it seemed to drive okay but at times still felt like it might stall. The check engine light came on, as well as the wrench light and traction warning light. The wrench and traction lights went off eventually but the check engine light continues to be on. A few days after the initial incident I was at a stop sign near my house in the vehicle and when I went to accelerate through from the stop sign there was practically no acceleration. I was able to turn around and drive back to my house but only at a speed of less than 5mph the whole way (approx 1/4 mile). As I had to go up a small hill to get to my house, the car did not have enough power to get all the way up the hill and I had to pull over again and re-start the car, at which point I was able to make it the rest of the way home.
- Salem, MA, USA
I was driving down the hwy when my wrench light came on. All of a sudden, I lose power and can't get past 45 mph and the tachometer goes into the red. I shut off the car, call a tow truck and have it towed to the Ford dealership. They did a diagnostic and said the my 2 and 4 gears are gone and that I would need a new transmission to the tune of $7200. The car only has 89,000 miles on it and after researching online, I found that Ford has been having issues with this particular transmission.
- Fairview, TN, USA
Transmission erving out between 45-55 miles per hour and would not shift into higher gear. This was also causing it to idle rough when at a stopped position. Lately it will hit an area in the transmission where it will wind the transmission out to 5500 RPM's and not shift.
- Waconia, MN, USA
While pulling out of a parking lot into the street, the electronic throttle body failed, putting the car into a "safe mode" with extremely limited power. Was able to use reverse to move car back into parking lot. I know that this exact issue (loss of power due to electronic throttle body failure) has caused a recall for some Ford and Mercury models, including the Milan, but it does not yet include my car's model year. From my experience, the recall should be expanded.
- Homeworth, OH, USA
My 2008 Mercury Milan stalls and accelerates rapidly when driving. I have to place my feet on the brakes and gas at stops because the engine increases power and the car actually jumps at times without my foot being on the pedal. There is no warning before this rapid acceleration and I have actually almost hit other cars because of this defect. My vehicle stalled a couple of days ago and I took it to a local dealership and I was informed that I needed to replace the following items. 1. power train control module 2. ignition coils 3. spark plugs 4. throttle body I called Ford's customer service and explained that the car was dangerous to drive and I was informed that it was nothing the company could do to assist me.
- Durham, NC, USA
Upon putting vehicle in reverse the throttle increased on its own reaching nearly 6K rpms, by quickly placing the shift lever in neutral and applying the brake I was able to avoid a collision. Restarted the car engine light was on as well as the maintenance light, after checking for codes 2110 was present, cylinder 3 had misfired. Drove the car home it was fine. Drove the car for a week with 2 more of the same incidents (increased acceleration with out pushing the pedal) while driving. On 10/14/13 while at a stop light the car increased the throttle on its own to 6K rpms and upon release of the brake my tires broke loose and began to squeal again I was able to control the car by shifting in to neutral and the rpms settled at 600, I shifted back into drive and it has been fine for 2 days. After little research it seems like this is a common issue (google search) the electronic throttle body is malfunctioning at random mileage ranges and without warning in both the Mercury Milan and Ford Fusion. I am highly concerned that a replacement part would not even fix the vehicle. Its not safe to drive and people need to be warned, might be like Toyota incident.
- Lino Lakes, MN, USA
I was driving down highway 27 when all of a sudden my Milan lost acceleration and would not keep current speed. I drifted over to the side of the road when it turned off completely. The ac/radio/windows still worked but the car would not crank back up. The engine felt like it was shaking while trying to start it back. After about 5-10 minutes the car started right back up and had no other issues until about 3 days later. I thought it might be bad gasoline so I did purchase a fuel cleaner to see if that would help. The problem came back another 2 days later where it would lose acceleration and just drift to a stop. Same issue of having to wait a few minutes before the car would start back up again. The car is now completely parked at my parents house since I can not trust when the car will work or not work. I have two small children and cannot be rear ended because this issue is happening.
- Clermont, FL, USA
- Palnt City, FL, USA