10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 79,682 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2009 Mercury Milan. While driving 78 mph, the vehicle decelerated on its own. The contact had to immediately pull the vehicle over onto the shoulder before more traffic approached. The vehicle stalled. The contact waited awhile to restart the vehicle. Once restarted, the vehicle operated normally. An unknown service indicator illuminated. The vehicle was taken to feyer Ford of edenton Inc. (504 Virginia rd, edenton, nc 27932, (252) 482-2144) and repaired, but the failure recurred the following day. The manufacturer was not notified. The failure mileage was 86,409. Consumer stated throttle body was replaced after a month of being at the dealership. There has been a recall on certain Milan for this same issue. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Columbia, NC, USA
I was driving up the hill & slowed down for the speedbump. I started applying the brakes to turn right into the driveway but the car lunged forward, causing me to miss the driveway & turn into the yard. As I stepped on the brake the car continued to speed up so I screamed at my husband "james I can't stop the car!" he yanked the handbrake up but it didn't stop or slow down and the engine made a continuous high pitched racing sound. We crashed into the house, damaging it & breaking my left arm! the car was totaled. All this occurred in just a matter of seconds. Fortunately our family was in another part of the house and weren't injured.
- Scottsboro, AL, USA
The contact owns a 2009 Mercury Milan. While driving 50 mph, the vehicle began to decrease in speed when the accelerator pedal was depressed. The throttle control light illuminated during the failure. The failure recurred randomly. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.
- Raleigh, NC, USA
While driving often times my vehicle reduces speed drastically, while pressing on the gas. This is very dangerous especially when on the highway because of the sudden reduction in speed. Most of my driving is done on the highway. It takes a long time for the vehicle to pick up speed again. Also it does this when I am stopped at a red light which is also a concern for me with my child in the car. I tried to get this problem diagnosed but it drives fine while at the mechanic shop. My vehicle has been doing this since my purchase with only having 42,000 and some miles on it. My vehicle has only about 60,000 and still does this. This problem needs to be fixed.
- Philadelphia , PA, USA
- Philadelphia , PA, USA