10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 52,036 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving my 2010 Milan at the speed of 55 mph, the car shook slightly and the wrench light appeared. The car began to lose power - I was able to steer with no problem. I could not accelerate. I shut the car off - and started it again. The first time it started with no problem. Within driving 4 more miles, the same thing happened again. This time I was driving 25 mph. It happened seven more times before the check engine light came on. Each time when I tried to start my car, it kept turning over before it would start. I waited for an hour on the side of the road waiting for the tow truck. When the tow arrived, the car started just fine - the check engine light was still on. This is extremely dangerous! I was driving in rush hour traffic and was almost rear ended on the highway. Again when it occurred in town, there was no where for me to coast off to the side of the road, I had to stop in traffic to restart me car.
- Bluemont, VA, USA
Driving about 40-50mph in traffic, the car suddenly jerked, felt like a hard gear-shift. The green wrench light & orange engine light came on and the throttle was unresponsive. The car still had power but no acceleration, engine sputtered, had to pull off the road while coasting, car was idling very rough so was shutdown. I was able to restart it but the problem recurred four times the next two days. Stopped at advance auto parts since it was early evening, they pulled dtc P2111 "throttle actuator control system stuck open" from car's computer and he says the throttle value is sticking. Scheduled service at world Ford dealership where car was purchased just four months prior. I was told the throttle body needed replacing "this is very common, we replace them all the time" he said. I purchased a powertrain extended warranty with the car that states it covers the "throttle valve" among its covered parts but the service man first says that's different than the "throttle body" (my understanding is the throttle valve is the plate inside the throttle body that opens/closes controlling airflow to the manifold, it that is "stuck open", it should be covered). He then says he doesn't even know what a "throttle value" is and says it will cost approx $350 to repair. They obviously know this is a problem and are taking advantage of their customers replacing the faulty parts.
- Cantonment, FL, USA
I was driving at 50 mph and pull out to pass another card accelerating to 55 mph. The car lurched and started to lose power. I thought it was temporary but it continued to decrease to 40, 30, 20 and 10 mph which I pull over to the side of the road to prevent a hazard on the highway. I called aaa for a tow which arrived about an hour later. The next morning I decided to try and start the car. The wrench light was off and it started but I did not drive it. The next day which is Monday I decided I was going to chance it to take it to the dealer 30 miles away. It actually made it there and the diagnostic done by the dealer came up with no repair codes for the vehicle, subsequently, I picked it up and drove it home at the end of the day. On Tuesday, it started up and one mile from the house, it clunked out again and lost power. Again I called aaa to tow me to the dealer. I guess because it was a recent occurrence, the code showed up in the diagnostic so they claim it is fixed by replacing the throttle body assembly. It has driven well for one day and I hope it continues. Is this basis for a recall. Please advise.
- Ocean Pines , MD, USA
While driving down a straight stretch of road at a steady 45 mph the vehicle suddenly lost power and the engine dropped to idle. Accelerator did not have any effect on engine RPM. Coasted to side of road and stopped. Proceeded to turn off vehicle and restart, accelerator response returned to normal.
- Lakeland, FL, USA
While driving on the highway, my car stopped accelerating and the rpms did not budge even when I stepped on the gas. A few seconds later the front end of my car (which I am assuming was the engine) began sputtering. A service light also appeared which is the one that is shaped like a double-sided wrench. I pulled off of the road and turned off the engine. I turned the engine back on a few minutes later and it started without any problems. I took my car into a Ford dealership an hour after and they could not find anything wrong. They plugged in the computer and it did not detect any issues. I asked them to pop the hood to see if they could notice any obvious discrepancies but they refused to. They stated that they could not do anything for me because the problem was not currently happening.
- Philadelphia, PA, USA
I was traveling at 65mph on the freeway when the wrench emblem went on my dashboard and I lost acceleration. I had the gas peddle pushed to the floor but there was no power. I pulled off the road and turned the car off and restarted it. I was able to get off the freeway and home. I have read several similar accounts and am surprised that Ford has not had a recall due to this issue. Does someone have to die before Ford will pay attention to this defect?
- Valley City, OH, USA
Surging of engine while pulling into driveway to park. Surging has happened intermittently. Most recently, 2/27/2013. While traveling approx. 20 mph, brakes failed and surge occurred. L turn off engine put it in park, waited a minute and restarted engine, proceeding home without incident. Total occurrences--6 times since purchase. Dean arbor Ford alpena mi replaced air mass sensor, front brakes and air filter 2/28/2013......$596
- Presque Isle, MI, USA
Purchased this car used in July 2012. Is a 2010 and had low miles on it. Dealer claimed vehicle was a lease and was turned in. After driving the car several days, it stalled at stop sign, no engine light appeared. After re-starting, it drove fine. Several weeks later, vehicle again stalled at stop sign. No engine light. Vehicle was brought to dealer where the throttle body was replaced. Several days later, vehicle again stalled at stop light. This has been going on for over 9 months. It may not stall for several weeks. Dealer kept the car for one week, with a mechanic driving it as it was hooked up to portable diagnostic machine. It never stalled, nor did it show any engine lights. Dealer claims they cannot fix it if they do not see any indicators on diagnostic machine. It is no longer under warranty and if I want to continue to pursue this, I have to pay for each trip. Certainly, someone must have an idea of what is causing this as this seems to be a safety issue. I am expecting to be rear-ended any time now.
- Lyman, ME, USA
While operating the vehicle under normal conditions the vehicle would stall out and lose power resulting in rapid decrease in speed and create unsafe driving situations. Car would still be running but pressing the gas would not result in acceleration. Turning vehicle off and restarting again would sometimes remedy problem but problem increased in frequency and severity, even happening to my wife while driving the vehicle on the highway at speeds in excess of 60+ mph traveling through bridge/tunnel system in local area.
- Norfolk, VA, USA
The contact owns a 2010 Mercury Milan. The contact stated that while driving 65 mph, the vehicle stalled and the check engine warning lamp illuminated. The vehicle was taken to the dealer, who diagnosed the failure by resetting the power train control and changing the engine oil. The dealer stated no codes would show after running different diagnostic test. The vehicle was taken to the dealer on more than one occasion for the failure. The manufacturer was not notified. The failure mileage was 48,000 and the current mileage was 52,000.
- Menomonie, WI, USA
Stalled three times, without warning, while traveling at 50 mph. Almost rear ended each time. Vehicle 38 month old and less then 34,000 miles. Replace throttle body. Please have Ford check into this before someone gets hurt.
- Dearborn, MI, USA
2010 Mercury Milan engine suddenly died on an urban interstate with similar symptoms of running out of fuel, and has died multiple times since. Wrench light illuminated as engine died, but no check engine light or codes appear for diagnosis. Must shut off engine, then able to restart engine. Engine dies randomly and is not affected by moisture, temp, or time driven. Condition is hazardous anytime acceleration and control are critical. Website entries indicate this is a widespread problem. Took into Ford dealer once for diagnosis and dealer replaced air filter, did not fix problem. Throttle body suspected culprit, but no diagnostic codes appear.
- Hales Corners, WI, USA
I would like to know why nobody has done anything about this throttle body problem. If you look online and you will see how many complaints there are about the same problem. I would like this to be on the recall list so all of the ones that own this car will not have to pay anywhere from 300-500 to get it fixed. This is a safety problem I was driving on I295 going about 6mph and I lost all throttle control, I'm in the far left lane and had no where to go so I'm coasting to the right shoulder and all most got hit 4 times. I would say this is a really important safety problem. I read about 35 of the same problems online and I haven't seen anyone from your company or Ford comment on this are they waiting for someone to get killed before anything gets done to fix this. I will be calling Monday morning to see what you or Ford will do about this problem if nothin is done I will contact a lawyer and the news media. We were almost killed and something needs to get done at Ford cost not the people who thought they had a safe car.
- Deepwater, NJ, USA
The problem started almost a year ago but did not seem to occur all the time. From take off, the car would stall and then re-engage with gusto. Up until the other day the car lost all power but was idling. I was able to move to the shoulder of the roadway, attempted to listen to what I heard and thought it was a bad gas issue and noticed the wrench and engine lights were on. I turned the vehicle off and then restarted to have full gas pedal response but the engine light stayed on. I proceeded down the road to the interstate but decided to get some fuel (3/8 of a tank existed) and some fuel additive. The car stopped and started without avail, as I entered the interstate 30 ramp the vehicle lost all power again. I pulled to the shoulder and repeated the previous restart. I called landers Ford in benton, ar and told them the issue and would be bringing the car into the facility. Not wanting to get back onto the interstate and possibly causing a wreck or traffic blockage, I drove using the outer road, the issue occurred at least twice while en-route. This is a continuing problem as my google search revealed and could be a major highway safety issue for someone living within the major areas of America. I have contacted Ford, the attorney general, and the BBB. The electronic throttle body is not something that should need replacement with newer vehicles and must be a known issue because it is listed as "not covered" under the vehicle warranty!
- Mabelvale, AR, USA
I was driving down the interstate a couple of weekends ago and all of a sudden my cruise control shut off and I had no throttle response. I pulled over and the engine sputtered very badly. After turning the engine on and off, I made it to my destination. When I was coming back on Sunday, this preceded to happen two more times to me. Once when I was in the middle lane of a heavy traffic location. I couldn't accelerate or do anything besides break and avoid an accident, which was very close. I am lucky that no one got hurt but it became very evident that there was something wrong with the throttle in this car. After researching it more, I starting reading some of these same complaints, and the Ford mechanic I took it to even said this isn't the first or even the second time he has heard of this failing on the 2010 Milan. He claimed that was due to the electronic throttle bottle and believed it was from a defective unit on most units (good to know the problem except it wasn't covered under warranty, not recalled, and cost me $500). After hearing this, there is no way that this can not be recalled and fixed on every Milan that has this same unit with the same serial number. I don't know if any accidents have occurred directly from this problem but I was close to one that definitely would have cost some people some lives. I am sure if this is a defective unit it will definitely cause one soon.
- Wausau, WI, USA
I was driving approximately 50 mph. The car began to slow down, and it jerked and hesitated and began to decelerate as it continued the jerking and hesitation. The car would not respond to the accelerator at all. Continued to jerk and slow down and the engine and transmission were not functioning properly. I pulled in to a gas station and stopped the car.
- Conway, AR, USA
I was first in line at a red light on a 2-lane highway. When the light turned green, I accelerated and halfway through the intersection the car "lurched" and lost power. The car didn't die but there was no response in the gas pedal and a wrench symbol appeared in the dash. I made it through the intersection and to the shoulder at idle speed (with a line of cars behind me). I put the car in park and turned it off for a minute. It restarted ok, the wrench was gone and the car ran fine. I considered it a fluke until a week later when the same thing happened, except that I was traveling at 70 mph in the inside lane of the same highway. Luckily there was room to change lanes while decelerating and I pulled to the shoulder. Again, it restarted fine after I turned it off, and the wrench was gone. I took the car for service at a Ford dealer because losing power in traffic is a very dangerous situation and who knows when and where it might happen again. The tech found a problem with the throttle body and replaced it at a cost of about $350 parts/labor. Of course, we are just outside of the warranty period at 41,000 miles.
- Zimmerman, MN, USA
- Winchester, KY, USA