10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 52,036 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The vehicle just slowed to a stop. I just nursed it to a repair shop!
- Georgetown, TX, USA
When driving the vehicle a wrench emblem appeared on my dash warning panel. This has happened twice before. In the last instance the vehicle then dropped speed from 45 mph to 5 mph and ran very roughly. I then pulled the vehicle to the curb and turned off the engine. I restarted the engine then drove home with no issue. I checked my owners manual and found the indicator was a throttle linkage malfunction. I brought the vehicle to a Ford service center. They replaced my battery but this did not alleviate the issue. Luckily for me there was little to no traffic when this problem occurred as without warning my vehicle lost power. I checked if there was a recall for this issue but found none. To me this is a safety issue that should be addressed.
- Huntley, IL, USA
Car looses all power engine shutters and sputters very dangerous! throttle body code came up with my mechanic took it to Ford dealership they will not replace it I'm scared to drive it now. Has happened 6 times this past month Ford told me a wheel speed sensor was at fault that has been fixed with no improvement of car basically shutting down..limp mode for safety "?" Ford ! you drive this car 70mph on the highway when limp mode igages pretty scary !! your going to kill people !
- East Liverpool, OH, USA
Vehicle stall while sitting at light - car in drive. Car needed to be restarted. This happened multiple times in a row and finally was able to gas and accelerate. Let car sit for awhile, restarted and it stalled. Other times while idle - car in park, engine surges. I believe this is the throttle body issue previously reported by others.
- Lake City, FL, USA
The car stalled on the highway, started up. About a mile later it stalled again...no warning lights came on... then combusted into flames and burnt to the ground.
- Pittsfield, NH, USA
When driving at high speeds on the freeway there is a jerk in the car, the triangle warning light comes on that says pull over when safe, the engine shuts off, and we can no longer accelerate. We pull over, turn off the car, and then turn it back on.
- Orem, UT, USA
The contact owns a 2010 Mercury Milan. The contact stated that various warning indicators illuminated when the vehicle was started. The contact took the vehicle to an independent mechanic who diagnosed that the timing chain needed to be replaced. The vehicle had not been repaired. The dealer and manufacturer were not notified. The failure mileage was 127,000.
- Dillon, SC, USA
The contact owns a 2010 Mercury Milan. While driving at an unknown speed, the vehicle stalled without warning. The contact called town East Ford (18411 lyndon B johnson fwy, mesquite, tx 75150) and was informed that there was no recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 135,000.
- Balch Springs, TX, USA
The contact owns a 2010 Mercury Milan. The contact stated that the fuel inlet and check engine warning indicators illuminated intermittently. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V793000 (fuel system, gasoline), which she received. The vehicle was serviced by holman Ford (3641 NJ-42, turnersville, NJ 08012, 888-449-0296), but the failures recurred. The manufacturer was notified of the failures and stated that nothing could be done since the vehicle had already been serviced. The failure mileage was approximately 71,000.
- Sewell, NJ, USA
Takata plus numerous other recalls: Powertrain control module, "contamination on internal motor contacts of the throttle body" rear tail lights replaced, arm rest replaced as it became detached, battery replaced at 23K miles and does not hold a charge and consistently needs to be recharged. This happened at a light in a major and very busy intersection. I went and the car did not move and almost got rear-ended. It additionally over excelerated on its own. I had to get my car towed to dealer as the car died due to failed throttle.
- Northfield, OH, USA
Rear passenger side tail light stays illuminated even while brake paddle is engaged... basically I have no brake lights... also fuel recalls still hasnt been done on my vehicle.
- Jackson, MI, USA
I M driving on freeway with 70 mph and all of sudden the speed reduces and unable to accelerate, wrench icon shows up.
- Saint Joseph, MI, USA
The contact owns a 2010 Mercury Milan. While driving 70 mph, there was a reduction in engine power and the service repair and check engine warning indicators illuminated. The vehicle was coasted to the side of the road. After restarting the vehicle, it was only able to be driven for a short distance. The failure recurred intermittently. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 69,953.
- St Joseph, MI, USA
I was on my way back from a trip and my car stalled out multiple times. I would be going at highway speeds and it would just cut out. I was able to safely get into the service lane and restart the car with no problem, but then it would happen again. After 7 times of this happening in about an hour, I eventually pulled over and waited for a tow. I did my research and found out that this is a common issue with Mercury cars in my model year due to faulty throttle body issues. Because the problem was so widespread, Ford issued an extended warranty that would cover a throttle body repair for 10 years or 150,000 miles, whichever came first. Based on this information, it seemed like my car would be covered. However, after taking it to the dealership, they claimed that it would not be covered because my VIN doesn't match the lists and estimated the repair at $500-$700. This is completely crazy to me because it obviously happens to cars like mine and has been fixed by the company at no cost. I believe I should also receive that benefit. I talked to the company and have lodged a formal complaint, and I will also be sending a letter because this is just not acceptable. Stalling on a highway going 70+ is dangerous and I could have been seriously injured or even killed had I been hit.
- Halethorpe, MD, USA
The contact owns a 2010 Mercury Milan. The contact stated that there was a sudden loss of power while driving highway speeds. The engine stalled and the contact was able to coast the vehicle over to the side of the road. The vehicle was able to restart. The vehicle was scheduled for an appointment with the dealer. The manufacturer was notified and stated that the vehicle was included in a customer service program concerning the electric throttle body replacement. The contact was uncertain if the voluntary service campaign from the manufacturer would provide a solution. The approximate failure mileage was 45,000.
- Spencerport, NY, USA
The contact owns a 2010 Mercury Milan. While driving at any speed, the vehicle lost power and a wrench symbol illuminated. The vehicle was taken to an independent mechanic who diagnosed that the throttle body needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 52,000.
- Milton, FL, USA
2010 Milan hybrid lost power on two occasions in heavy fast interstate traffic. Safe to pullover light illuminated, max speed of 5mph, dealer replaced 12V battery first time. 4 to six months later, same dangerous scenario and one more time trying to get vehicle to a dealer.the dealer said it was a defective electronic throttle body. The only recall was on models after 2010 beginning in 2011. The 2010 were never recalled although numerous complaints. 54000 miles on vehicle.
- San Antonio, TX, USA
Trottle acutator stuck in closed position as the car was moving about 25 mph, pressed the accelarator but nothing was happening, engine was at iddle, and was able to move to the side of the road. Started the car again and everything worked for abot a minute and then it happened again. When I got home after a few restarts I hooked up my comupter to read the obd code that came on !! it was code P2112, witch is the trottle acutator module !! after reseting the obd code it was working fine on the driveway. I'll take it for a test drive later. It seems clear that a problem exists with the trottle acutator on the trottle body !!! a design flaw is very possible, and it presents a danger when driving on the road with a sudden loss of power and speed. A recal should be in the works for Ford !!! I have read too many complaints about the same problem. My car has 32,000 miles and is a 2010 year.
- Lindenhurst, NY, USA
The contact owns a 2010 Mercury Milan. While driving 60 mph, the vehicle lost power. In addition, the accelerator pedal was depressed, but the vehicle failed to accelerate. The check engine and service vehicle soon warning indicators illuminated. The failure recurred on numerous occasions. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 109,000.
- Henderson, NC, USA
- Hawesville, KY, USA