10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
52,658 miles

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« Read the previous 20 complaints

problem #116

Oct 032013

Milan 4-cyl

  • 34,000 miles
I was driving approx 60 mph on a highway. My car "jerked" forward once, and I completely lost the ability to accelerate. After moving to the shoulder of the road, my car was shaking and difficult to put in park due to the shaking. Car would start up again, but did not have the ability to accelerate except in low drive. Would not accelerate except in low. Had to towed to the dealership, where the throttle body needed replaced and kam reset. This is a 2010 car, fairly new.

- Boonville, IN, USA

problem #115

Oct 032013

Milan 6-cyl

  • 42,300 miles
I was rolling up to a red light. The traffic light turn green, I stepped on the gas pedal and there was no response I turned and coasted into a store parking lot. The engine kept on running at a very low RPM. It was idling. I just spent &300 on a new throttle body and motor assembly.

- Marlton, NJ, USA

problem #114

Oct 012013

Milan

  • 59,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving 50 mph, the vehicle decelerated without manual force. The vehicle was taken to the dealer for diagnosis where it was stated the throttle positioning sensor needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 59,000.

- Croaker , MO, USA

problem #113

Sep 212013

Milan 6-cyl

  • 58,500 miles
I was in cincinnati that weekend (3 hours away from home) and as I was pulling into the parking lot of a store, the car jerked very hard and then the wrench showed up on the dash and I lost all power. I was able to coast into a parking space. I then shut off the car and waited a bit and restarted it. The wrench came off the dash and the car was working properly again. We then went about our day and as we were heading back to my nephews football game, we were driving down 4 lanes of traffic and I had just passed a slower moving vehicle when the car jerked abruptly again and I lost all power. I put my turn signal on and was able to turn off a side road. The wrench came on again. It happen the next day as we were attempting to drive back home. We tried to drive the car back home in manual and it worked just fine. I got our car into our local car dealership and they said that it was the throttle body that needed replaced. So after forking out $375, it hasn't done anything since. The reason I'm filing this complaint is that if the throttle body would've acted up while we were traveling through the hilly roads in cincinnati, we would've been in a severe car accident. This problem is a huge concern as you lose all control of the car. You have no gas and the RPM's just quiver on the dash. If I hadn't been able to pull off of the side of the road, we would've been hurt due to a car crash. This concern needs to be sent to Ford/Mercury as this seems to be a huge problem once I researched it. We were fortunate that this didn't happen while we were traveling 70 mph on I-75 in Ohio on our way back. The problem with the throttle body needs to be issued as a recall. It is going to get someone in a very bad accident or killed.

- Defiance, OH, USA

problem #112

Sep 122013

Milan 6-cyl

  • 55,650 miles
On 12 September I went to take off from a light and the car had no acceleration, and the wrench light came on in control panel...I was able to coast to the shoulder on other side of intersection and placed the car in park and turned it off. When I turned the car back on it started fine and the light was no longer on. It was about two weeks later on 27 September was driving to work on a 2-lane road going about 45 mph and the car lost all acceleration and the wrench light came back on. There was not much of a shoulder to pull off on but found a spot and placed car in park and turned it off. I smelled a slight burning smell so waited little bit longer than last time and turned the car back on. It started up and the light was no longer on and it drove fine. I took to a mechanic on Saturday morning and told me the diagnostic could not produce a code because the incident could not be replicated but believed it was the throttle body and needed a replacement.

- Aurora, CO, USA

problem #111

Sep 202013

Milan

  • 64,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 70 mph, the vehicle began to decelerate with a reduction in engine rpms. The vehicle was maneuvered to the side of the road where the engine was turned off. After restarting, the vehicle was able to operate normally. The failure recurred on two separate times. The manufacturer was not notified of the defect. The approximate failure mileage was 64,000.

- Phoenix, AZ, USA

problem #110

Sep 192013

Milan

  • 64,000 miles
Traveling on the freeway during rush hour at approximately 70mph when my 2010 Mercury Milan began losing speed, in spite of pressing accelerator to the floor. Got the car to the emergency lane and turned it off. Waited approximately three minutes and restarted engine and all was well again. This problem has happened each day for the last three days--nearly killing me on Saturday. Could not get it in anywhere for diagnosis because of the weekend. Did internet search and find this site, which has more than 250 complaints of the same problem!!!!!! I even called a Ford dealership and the service representative told me that it sounded like a fuel filter. C'mon Ford, you know there is a problem, here. I am going to the dealership tomorrow, Monday, and will insist on this problem being fixed without any cost to me. I urge everyone to call Ford at 800-392-3673. This is a very dangerous defect. There is no warning before the car loses all acceleration.

- Phoenix, AZ, USA

problem #109

Sep 122013

Milan

  • 33,500 miles
I've experienced several instances of my vehicle stalling while in motion at various speeds (30-65 mph). At the dealership it was determined that the problem is with the throttle & the part is on back order. It is my only means of transportation & cannot get it repaired. Despite the low mileage, I am being told that this is not covered under the manufacturer's warranty. This issue is not due to wear & tear but to a manufacturer's mechanical failure. Why is the consumer responsible for the repairs to a preexisting problem in these cars?

- San Antonio, TX, USA

problem #108

Sep 152013

Milan

  • 33,748 miles
Driving along, all of a sudden my car slowed, my gas pedal became unresponsive (would not accelerate), the RPM's would not even go to 1000, would stay below that. When I placed the car in park, the motor began to shake. As soon as the car lost speed the wrench light came on. After stopping and turning off the car and restarting, the wrench light was gone and car ran fine. This happened to me 3 days in a row at different speeds, different miles in between occurrences. Took the car to my trusted mechanic ( after second occurrence), they could not find the problem. After the third occurrence I took it to the Ford dealership and they knew what the issue was right away and fixed it in less than an hour and proceeded to charge me $171 for the throttle body and $330 in labor for an hour of work. Please keep investigating as this is very dangerous and seems to be a common problem with this car. I was on a highway twice and was fortunate to get into a middle turn lane before being rear ended. It was a close call and very scary as I was powerless to do anything but stop the car on a very busy road and pray to not get in an accident. It is unfair that I had to pay almost $600 to replace a defective part. The manufacturer should be responsible.

- Mandeville, LA, USA

problem #107

Aug 032013

Milan

  • 37,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 70 mph, the vehicle stalled as the wrench warning icon illuminated. The contact merged to the shoulder and restarted the engine. The vehicle was taken to an independent mechanic to be inspected where the vehicle was diagnosed with throttle body issues. The vehicle was then taken to the dealer where the failure was unable to be duplicated. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for repairs. The vehicle was taken not repaired. The approximate failure mileage was 37,000.

- Liberty , MO, USA

problem #106

Jan 112013

Milan 6-cyl

  • 49,000 miles
I was driving my Mercury Milan when it starting surging and then lost all power.since that date it has happened to me at least 50 more times, some worse then others.this is very dangerous as it has happened as I have entered intersections, putting my life in danger of being hit !! I have taken it to the dealer but they said it is no longer under warranty so it would cost over $600 which I do not have.this is making me sick as now I am afraid to drive my car even though I have to in order to get back and forth from work!!

- Cannon Falls, MN, USA

problem #105

Aug 272013

Milan 6-cyl

  • 49,604 miles
Driving to work one morning my car appeared to stall without warning on the incline of a viaduct. It slowed dramatically without me braking, so there were no brake lights to warn other drivers. I was fortunate the driver behind me was paying attention and did not run into me. I made an emergency maneuver to get off the road, and called aaa for a tow. While on hold with aaa, I restarted my car. It appeared to be working normally, so I went to work without incident. Later in the day my car seemed to stall again on the way to lunch. This was in a remote area with no other traffic. Again it restarted, and worked fine on my return to work. While driving home it happened a third time in a construction zone. I had to pull over near huge rollers that were leveling newly laid asphalt. Luckily it started again and I merged back into construction traffic and drove home. I called the Ford dealer I bought the car from. They told me over the phone it sounded like another bad throttle body. I got a ride to work the next day, and took it in as soon as I could get an appointment. The Ford dealer replaced the throttle body, and I have had no problems since.

- Beecher, IL, USA

problem #104

Aug 012013

Milan

  • 104,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that the vehicle stalled sporadically. The check engine light illuminated after the failure occurred. The vehicle was taken to the mechanic where a diagnostic was performed, which located the failure at the throttle body actuator. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 104,000.

- Candon , TN, USA

problem #103

Sep 072013

Milan 4-cyl

  • 55,600 miles
While driving on interstate at 70 miles per hour, the car jerked and the car immediately decelerated. The throttle warning light came on and we had to maneuver through multiple lanes of traffic to get to the shoulder. The car was idling very rough. Parked the car and turned off the ignition. Restarted the car and it ran fine for 2 days, when it occurred again, this time we were driving at 40 miles per hour. It has since occurred 5 more times, mostly at highway speeds, during rush hour. This has occurred both with the air conditioner running and when it was off. We have come very close to being rear-ended multiple times, we were not in safe situations and this is our only vehicle. I am unable to afford a rental car and the dealership will not provide us with a safe vehicle.

- Oklahoma City, OK, USA

problem #102

Aug 242013

Milan 4-cyl

  • miles
2010 Mercury Milan. Consumer writes in regards to sudden deceleration while stepping on gas pedal. The consumer stated even though he was stepping on the gas pedal, the vehicle was shaking and lurching. The vehicle would not move any faster. The vehicle was towed to the dealer, where they replaced the throttle body and reprogrammed the PCM.

- Falls Church, VA, USA

problem #101

Sep 172013

Milan 6-cyl

  • 27,500 miles
Vehicle stalls out, no RPM's, over $400 in repairs to an item that should last a lifetime in a vehicle, I understand this is a common problem in Ford Fusion and Mercury Milan's. the electronic throttle body should be a recalled item. This could cause an accident if vehicle stalls on a major highway.

- Lawrenceburg, KY, USA

problem #100

Sep 142013

Milan

  • 40,450 miles
At dusk on Saturday september14,2013 traveling North bound on 6 lane interstate I-55 in far left lane at 67 mph with cruise control on the car began to slow RPM returned to idling speed under 800 RPM and was unresponsive to accelerator pressure. The traffic was heavy and I was lucky to be able to move across lanes and reach the shoulder before car had slowed to 5 mph. The wrench light came on. Shut off the car restarted it and accelerator was responsive began to accelerate to merge back on to highway and again lost power. Shut off car again and accelerating very slowly was able to reach an exit about 1 mile away before car again lost power. Called for a tow back home as vehicle was unsafe. Car taken to dealership September 16th for repair and the throttle body needed to be replaced. I learned on line that this seems to be a common problem with certain Ford and Mercury products but there has been no recall to fix this defective part which puts the driver and passenger in grave danger when the throttle body malfunctions.luckily I was in a fairly populated area and cell phone service was available. I fear what could have happened if traffic had been even heavier or been in a more remote area. These products should be recalled as they present a serious safety issues for drivers.

- Naperville, IL, USA

problem #99

Aug 272013

Milan 6-cyl

  • 18,925 miles
The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 30 mph, the accelerator failed to respond to acceleration attempts without warning. The contact also mentioned that the failure recurred approximately one mile after starting the vehicle. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that throttle body motor assembly had to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 18,925. The approximate current mileage was 19,100. Updated 10/17/13 updated 10/25/2013

- Panama City Beach, FL, USA

problem #98

Sep 122013

Milan 4-cyl

  • 90,000 miles
Car suddenly stalled in intersection with cross lane traffic and on mass transit trolley track. Move to other side of intersection and restarted fine, then stalled again on highway multiple times. Pulled vehicle over each time and it restarted, yet stalled again after a short amount of time. Check engine light was on steady (non-blinking). Had vehicle towed to Ford dealership would indicated the throttle body was bad and must be replaced.

- Mattapoisett, MA, USA

problem #97

Sep 132013

Milan 6-cyl

  • 72,000 miles
Driving 2 weeks ago, going 45 mph and the accelerator stopped working. Engine was running and I could still safely pull it over to the side of the road. I turned the vehicle off and then back on and it worked again. Since there were many areas of non-safe roads to pull over, I decided to have it towed home. It has driven fine ever since, until today, going 55mph, on the interstate, accelerator stops working. I safely pulled over, turned off and restarted engine. I safely drove to my nearest Ford dealership where they say it is the throttle sensor. Why is this not eligible for recall yet as I read these many, many pages of posts on the same thing? I have to wait until November for the part as it is on backorder. No safe car to drive until then.

- Chesapeake, VA, USA

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