10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 54,559 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Mercury Milan. The contact stated that the fuel tank fractured and leaked fuel. The contact stated that the vehicle had been at an independent mechanic for four weeks now. The vehicle was taken to legacy Ford (413 industrial blvd, mcdonough, ga 30253, (770) 914-2800) one year ago to be repaired per an unknown recall. The dealer stated that there was no failure with the vehicle and diagnostic testing did not reveal a code regarding a vapor lock failure that may have damaged the fuel tank. The contact began to smell a fuel odor on September 25, 2019 and she noticed a huge puddle of fuel on the driveway. She took the vehicle back to the dealer and was shown the stress crack on the fuel tank. The dealer acknowledged that the failure was from the recall repair a year earlier; however, they would have to charge the contact for the repairs. The manufacturer was contacted, but the dealer and contact had not heard back. The failure mileage was unknown.
- Covington, GA, USA
My check engine light came on and was checked and the fuel vapor canister purge valve is not operating properly
- Waterloo, NY, USA
The contact owns a 2010 Mercury Milan. The contact stated that the vehicle leaked fuel and there was an abnormal fuel odor inside the vehicle. The vehicle was taken to oxmoor Ford Lincoln (100 oxmoor ln, louisville, ky 40222, (502) 426-2500) where it was diagnosed that a new fuel tank was needed. The vehicle was not repaired. The dealer also found that the rear brakes needed to be replaced. New brakes were installed; however, front brakes were installed instead of rear brakes. The manufacturer was not made aware of the failures. The failure mileage was 70,000.
- Louisville, KY, USA
The contact owns a 2010 Mercury Milan. The contact received a recall notice for NHTSA campaign number: 15V793000 (fuel system gasoline) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (stevens jersey city Ford, 740 NJ-440, jersey city, NJ 07304) confirmed that parts were not available to perform the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Newark, NJ, USA
The contact owns a 2010 Mercury Milan. The contact stated that the fuel inlet and check engine warning indicators illuminated intermittently. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 15V793000 (fuel system, gasoline), which she received. The vehicle was serviced by holman Ford (3641 NJ-42, turnersville, NJ 08012, 888-449-0296), but the failures recurred. The manufacturer was notified of the failures and stated that nothing could be done since the vehicle had already been serviced. The failure mileage was approximately 71,000.
- Sewell, NJ, USA
Well for starters its throwing a code saying that I have a small fuel leak some where and the 2 is one day I had a flat and after I changed the tire the power steering went out and not only that but the car has a heavy vibration in it and while driving it want to take off either left or right which ended up with me running off the road twice already
- Ross, ND, USA
My steering wheel completely went off in the freeway I got a sign on the dashboard to service steering wheel now and then my steering wheel stopped working as I was driving in the freeway. After getting this fixed less then a year later the same issue happened as I was driving my steering wheel just locked and it was very difficult for me to steer my car to a safe place. This is the second time this happened the first time being on the freeway and this second time driving in the streets both times it happened while I was driving from one second to the next I got a message to service steering wheel now and then my steering wheel automaticly locked and it made it extremely difficult to manuever the car to a safe place. Both times my children were in the car and it was a very scary thing to go through.
- San Diego, CA, USA
Takata recall. We were notified years ago, still passenger side air bag not replaced. Now Ford is telling us not let anyone sit in the passenger seat. Ford had ignored all our correspondence. It's rediculous, will never purchase another Ford product.
- Fredonia, NY, USA
I received a recall notice for my vehicle and I looked it up with my VIN number and it said I had a recall on my vehicle. I'm uploading the notice
- Canton, OH, USA
Rear passenger side tail light stays illuminated even while brake paddle is engaged... basically I have no brake lights... also fuel recalls still hasnt been done on my vehicle.
- Jackson, MI, USA
The contact owns a 2010 Mercury Milan. While stationary, the vehicle leaked fuel onto the ground. The vehicle was towed to kaiser miller Ford in collegeville, Pennsylvania. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and stated that the part for the repair was on backorder for NHTSA campaign number: 15V793000 (fuel system, gasoline). The failure mileage was 170,000.
- Audubon, PA, USA
Fuel tank & canister purge valve recall - 15S34 recall - vehicle was inspected for recall in August 2016 and passed the recall and the recall was closed by Ford. In July 2017, the vehicle had a check engine light and message to check fuel tank inlet that would come on and go off in. The check engine light code was related to the evap system. Vehicle was taken to the same Ford dealership that performed the recall in 2016. The canister purge valve failed and the fuel filler pipe had leaks and needed replacement. The Ford dealership submitted a 360 claim for the parts and labor. The 360 claim was denied because the car was outside the 7 years of service and the dealership would not warranty the claim because the recall had already been closed.
- Austin, TX, USA
Engine light was on and intermittently smelled gas or got fuel fill check indicator. Upon diagnostic mil P0455 and P0457. Canister purge valve had to be replaced paid $300. Going through my records I found that on April 5,2016, I had a recall 15S34 fuel tank and canister purge valve inspection completed. There was no evidence of cracks or leaks so only recalibration was completed. Now less than 10,000 miles later a replacement was needed. Awaiting review for a refund from Ford dealership
- Raleigh, NC, USA
The contact owns a 2010 Mercury Milan. The contact stated that the check fuel warning indicator illuminated and there was an abnormal fuel odor. The vehicle was taken to auto zone were it was diagnosed that the canister purge valve was defective and needed to be replaced. The vehicle was also taken to the quirk Ford dealer where it was diagnosed that the fuel filler neck would need to be replaced. A year prior to the failures, the vehicle was taken to be repaired per NHTSA campaign number: 15V793000 (fuel system, gasoline). The vehicle was inspected and found to have no leaks. The software was updated. The manufacturer was not notified. The failure mileage was 125,000.
- Lynn, MA, USA
The contact owns a 2010 Mercury Milan. While operating the vehicle, the service light would illuminate. After refueling, the vehicle would not start. The vehicle was taken to an independent mechanic who diagnosed that the fuel purge valve was faulty and would erroneously remain open. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was inspected per NHTSA campaign number: 15V793000 (fuel system) in April of 2016, but was no longer eligible for the repair. The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 108,000.
- Hudsonville, MI, USA
Trottle acutator stuck in closed position as the car was moving about 25 mph, pressed the accelarator but nothing was happening, engine was at iddle, and was able to move to the side of the road. Started the car again and everything worked for abot a minute and then it happened again. When I got home after a few restarts I hooked up my comupter to read the obd code that came on !! it was code P2112, witch is the trottle acutator module !! after reseting the obd code it was working fine on the driveway. I'll take it for a test drive later. It seems clear that a problem exists with the trottle acutator on the trottle body !!! a design flaw is very possible, and it presents a danger when driving on the road with a sudden loss of power and speed. A recal should be in the works for Ford !!! I have read too many complaints about the same problem. My car has 32,000 miles and is a 2010 year.
- Lindenhurst, NY, USA
The contact owns a 2010 Mercury Milan. While driving 20 mph, the check engine warning light illuminated. The dealer diagnosed that the code for the fuel system indicated to inspect the fuel tank and vmv valve. An evaporation test was also performed. The technician reprogrammed the computer; however, the failure recurred. In addition, the contact stated that the vehicle was taken back to the dealer where it was diagnosed a second time. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 15V793000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was 53,006.
- Oral Spring, FL, USA
Stalls (approx 10 mph) then sudden surges. The vehicle keeps moving, but at drastically reduced speeds. After sitting for some time the check engine light or wrench symbol goes away. Afterwards driving back to stalling (approx 10 mph) then sudden surges.
- Pflugerville, TX, USA
Stalls (approx 10 mph) then sudden surges. The vehicle keeps moving, but at drastically reduced speeds. After sitting for some time the check engine light or wrench symbol goes away. Afterwards driving back to stalling (approx 10 mph) then sudden surges.
- Pflugerville, TX, USA
- Covington, GA, USA