10.0
really awful- Crashes / Fires:
- 15 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 83,740 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I started my car to go to work and the power steering assist light came on and my steering wheel is locked.
- Smyrna, GA, USA
Multiple times now the steering column locks up and power steering.fails while driving. The latest time was in a parking lot. This is a very dangerous situation. The last time was 1/30/2021.
- Des Moines, IA, USA
My cars power steering sometimes won't work when I start the car. It will work after I turn car off and restart it. I saw on the internet that this a common problem. I called Ford and he says the recall does include my car. I don't understand why my car is not included in the recall. Lately it is happening more often.
- Grand Haven, MI, USA
Power steering assist fault on dash with power steering not working. Unit was already replaced 7 months ago and has failed again. This is a real safety issue and Ford must issue a recall! service advancetrac error also displayed. Only 46,000 miles on vehicle and the power steering has failed twice!
- Georgia, VT, USA
On January 19, 2021, I was backing out of a parking space and my steering wheel would not turn. I looked at the message center on my 2010 Mercury Milan and the message showed "power steering fault". I pulled back up into the parking space and shut off the vehicle and when I restarted it, everything was okay. I see where this is a recall on Mercury Milan 2011 and after. Please consider recalling this on the 2010 models as I see there are lots of complaints on this happening to the 2010 Mercury Milan. I'm concerned about it going out while driving down the road and having a wreck.
- Horatio, AR, USA
I drive a 2010 Mercury Milan. I've had no problems whatsoever within the last three years driving this vehicle. Yesterday (01/21/21) & without warning the service power steering message popped up on my dash board just as I made it to the store. I turned my car off and back on and had no power steering. I could not turn the wheel at all!! my car isn't drivable right now. I hope there's a recall on this vehicle. I just paid the vehicle loan off days ago.
- Raleigh, NC, USA
Power steering assist warning. Power steering doesn't work.
- Corinth, MS, USA
My wife was backing out of a parking spot at a shopping center when the power steering went out on our 2010 Milan. There were no previous warning notifications prior to this incident. The warning lights indicated to service advance track and service power steering now. I have read that there are recalls for this problem with 2011 Milan's and above but not the 2010. Were the same steering components installed in the 2010 as in the 2011 and above. I'm thankful that my wife was just in a parking lot when this took place and no on the express way. Currently at the Ford dealer. Waiting to see what the cost will be to repair !!!!! does someone have to get seriously injured or die before Ford will include the 2010 Milan for this power steering problem.
- Livonia, MI, USA
Electronic power steering suddenly stopped working while driving. I was able to manually steer to get the vehicle home. After researching online, this is a known and common issue. Ford Motor Co. Addressed the issue in 2011 models, but not in 2010 models. I have found hundreds of complaints across various car forums for this issue.
- Kenosha, WI, USA
Power steering hydraulic locked on me twice while driving first time I was on express way and hit wall 2nd time I knew what was about to happen and of course steering locked and I almost crashed again this needs to be addressed because my research shows me folks have died from this but because it's not enough deaths it won't be recalled this is crazy why recall 2011 that has same part and not 2010
- Detroit, MI, USA
My wife was driving the car and pulling into a parking lot when the service advantrac message popped up on the dash and she lost all steering control. Fortunately she was able to get the car stopped before hitting anything. I have noticed the last couple of days when cold starting the car and taking off in it the steering has been fighting back when trying to make a sharp turn. I thought it just had something to do with the cold temperatures and the power steering fluid. The car has around 149,000 miles on it. I was not in the car when all this happened so I can't give any more details than this at this moment.
- Ravenna, KY, USA
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 35-40 mph, the power steering assist warning light illuminated and the vehicle loss power steering functionality. The contact coast to the side of the roadway and reverse the vehicle back to the residence. The contact stated that steering the vehicle was difficult due to the failure. The contact took the vehicle to a certified mechanic who stated that the steering gear needed to be replaced and reprogrammed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 145,000.
- Garner, NC, USA
For the last year, the power steering assist on my 2010 Mercury Milan will randomly turn off while driving the car and prior to starting the car. I can turn the car off, wait and the power steering assist will re-activate.
- Phoenix, AZ, USA
The contact owns a 2010 Mercury Milan. The contact stated while driving 45 mph, the steering became difficult to turn with the advance trac and power train warning lights illuminated. Meegan Ford Inc (119 state St, mount pleasant, pa 15666 (724) 547-3552) was contacted and confirmed that the VIN was not under recall. The failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 173,000. The vehicle was taken to be diagnosed and repaired. Consumer stated failure was exact failure of vehicles 2011 and up.
- Dunbar, PA, USA
I parked my car 2 days ago in front of my house and the next morning I woke up I could not move my steering wheel, my car displayed on the dashboard 'power steering assist fault' I can no figure out the problem
- Chester, PA, USA
The contact owns a 2010 Mercury Milan. The contact stated that while pulling out of the driveway, the power steering warning light illuminated and the steering wheel became difficult to turn. The vehicle was turned off and restarted however, the failure persisted. The vehicle was not diagnosed nor repaired. Neither the dealer nor the manufacturer were made aware of the failure. The approximate failure mileage was 140,000.
- Grahamsville, NY, USA
Power steering assist fault keeps popping up and it's super hard to turn and it's unsafe for my family
- Blairsville, GA, USA
Power steering assist fault indicator, 126,000 miles, $2200 repair estimate to replace the steering gear & rack assembly. Dealership said its a common problem for this model but the recalls only covered '11-'15. Called Ford customer service and told its not under warranty or recall so they wouldn't offer any reimbursement.
- Lawrence, KS, USA
Riding down the road and the wheel instantly locked up on me stating in the message center of the car "power steering assist fault" service power steering" service power steering now" and service advancetrac" caused a accident and now my car cause so much money to fix. I lost control because the wheel stop turning.
- Wilmington, NC, USA
- Covington, GA, USA