My 17 year old son was driving his Mercury Milan premier with only 96,000 miles on the road when the steering assist failure indicator came on. He pulled over and turned the car off. He called me on the phone and I instructed him to turn the car back on. At that point he lost all power steering on the car. He is lucky that this didn't happen on the highway or in the winter. I did some research and found out that this is a known problem on the electronic steering assist. Ford has issued recalls on the 2011 but 2010. The part from the dealer is 1,155 plus the labor will cost around 2100 dollars. Shame on Ford for not recalling the 2010! safety should come first!! I'm filing this report with the NHTSA as this is a dangerous failure.

- Coventry, RI, USA

Our 2010 Mercury Milan has 45,000 miles. As we were backing out of our garage, a power steering assist fault message displayed in the message center, and all power steering had stopped. We had the car towed to be checked, and the whole electrical power steering mechanism had to be replaced. We learned there have been thousands of complaints with 2010-2014 models, however, the 2010 model was not included in the recall along with the 2011 and newer models. With all of the data proving that the 2010 Mercury Milan had the same faulty power steering, we need to know why they weren?T included. Our bill to repair this was $1948.31. We are very thankful that it happened in the driveway, and not on the road where someone could have been injured. Knowing that this should have been a recall, and there are other 2010 Milan out there on the road with this issue is very scary. Please highly consider adding this to the recall list. We also feel strongly that we are entitled to be reimbursed for our repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Robins, IA, USA

For the third time in 3 years the power steering went out in my 2010 Mercury Milan. Ford still doesn't want to issue a recall on it and giving the 'unfortunately you will have to pay for the repair out of pocket, but keep your receipt in case a recall is issued' speech. It is unacceptable to continue to have this issue. It becomes really unsafe while driving and having your power steering go out. Steering becomes virtually impossible. Not everyone can afford a $1,500-$2,000 car repair every year. Had I know this was going to continue to happen after getting it repaired the first time I would've saved money and gotten rid of it.

- Terre Hill, PA, USA

Advancetec warning comes on and power steering needs service comes on and the N you lose power steering. Have had rack and pinon replace and after 2 weeks it goes out again.

- Lincoln Park, MI, USA

Power steering went out on 16 year old daughter while driving. Car had to be tied and cost 1300 to fix. See recalls on 2011 Milan's with same issue. Car has 70K miles. Feel we should be reimbursed for expense.

- Washington, WV, USA

The contact owns a 2010 Mercury Milan. The contact stated that the power steering failed to operate intermittently while driving and while the vehicle was stationary. In addition, the power steering assist fault and cross traffic assist fault indicators were illuminated. The contact called bill brown Ford (32222 Plymouth rd, livonia, mi 48150, (734) 399-4244) and was initially informed that the vehicle was under recall; however, when she arrived at the dealer, the contact was notified that there were no recalls on the vehicle. The manufacturer informed the contact that they would not repair the vehicle because it was not included in a recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,000.

- Inkster, MI, USA

Lose of power steering completely while driving on highway. Service advancetrac light comes on as it happens. I luckily avoided the car in front of me.

- Inver Grove Heights, MN, USA

Driving home from church, the "service power steering now" indicator came on and the steering immediately became nearly inoperable. I'm thankful that there weren't many people on the road at the time. It was brought to the only service place on island that can diagnose this problem, but they have a 2-3 month waiting list to look at the vehicle. They stated that if there was a recall in place for the 2010 Mercury Milan, they could diagnose and fix the vehicle. Why isn't the 2010 Mercury Milan included in this recall - there are hundreds of incidents of similar situations.

- Christiansted, VI, USA

The very next morning I started my car the steering wheel is very hard&stiff to turn it's not safe to drive the vehicle the night before the power steering service came through the dashboard.

- Annapolis, MD, USA

Powersteering becomes locked when parked. While the car is running, I have to manually turn the wheel all the way to the L, then all the way to the R, straighten the wheels, shutdown the engine, and then restart the car. There does not appear to be a cause for this to he happening. My fear is that my powersteering will fail, while driving down the road. 2011 was recalled, please consider recalling 2010. I have been quoted $2300 to have this repaired.

- Seagoville, TX, USA

Steering assist failure 2010 Mercury Milan premier. Started the car then the steering assist failure indicator came on. Fortunately the vehicle was stationary when this occurred. Many vehicles have reported this issue occurring while moving, loosing control. Ford has issued recalls on 2011 but not 2010. Shame on Ford and shame on the NHTSA for not requiring Ford to recall all vehicles reporting this failure. Towing and repair are now out of pocket probably equalling the value of the vehicle.

- Rome, GA, USA

Driving at 50 mph dashboard screen displayed power steering assist failure and service advancetrac warnings, and power steering was lost. After car was turned off for approx 4 hours, when started dash displayed service power steering now and service advancetrac warnings, power steering was never restored.

- Shakopee, MN, USA

While making a right turn (low speed) power steering cut out. Power steering fault warning came on immediately. I have noted many similar complaints for these cars.

- Cold Spring, NY, USA

The contact owns a 2010 Mercury Milan. While driving 60 mph, the steering seized and the power assist warning indicator illuminated. The contact managed to veer to the shoulder of the road. When the vehicle was turned off and restarted, it failed to reset. The contact managed to drive home. The contact scheduled an appointment with bright bay Lincoln (1174 sunrise hwy, bay shore, NY 11706, (631) 666-6720) on October 10, 2019. The contact referenced NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure and offered assistance with the repairs. The failure mileage was approximately 65,003.

- Farmingdale, NY, USA

The "power steering assist failure" alert came on, I immediately lost the ability to steer the vehicle. I was in heavy traffic at the time. I had to turn the ignition off and restart the car to gain steering control again. This happened a couple of time. I spent approximately $1,500 on repairs. The vehicle again is having the same same alert and same loss of steering control. There was not a recall on the 2010 Milan but there was on 2011 and other models. This is a very dangerous condition.

- Valdosta, GA, USA

I put car in reverse to pull out of driveway and the "power steering assist fault warning" came on dashboard and immediately the steering wheel would not move.

- Hazlet, NJ, USA

Was driving my 2010 Mercury Milan when my dashboard showed a service alert "power steering assist fault" and "service advance trac". I parked and turned the car off and then on. After I turned the car back on all power steering was lost. There are recalls for just about every other Milan for power steering but not the 2010. I cannot afford $2000 worth of work on a car that's valued at $4000. When I have to buy a new car over this, I will not be looking at Ford brands.

- Norwalk, OH, USA

Power steering activ trak warning came on displaying service power steering soon will driving to the store. Less than a mile down the road the steering wheel locked up. The activ trak said service power steering now. Very dangerous. The part needs to be recalled. Obviously there is still a substantial amount of 2010's on the highway. Despite the plant that it was manufactured in the part if still faulty and then recall needs to be honored on the 2010's as well before a life is lost or someone is seriously injured from losing control.

- Lavergne, TN, USA

"power steering assist fault" comes on while backing 2010 Mercury Milan out of the garage locking my steering and causing the car to hit garage (minor accident, thankful). Upon research I have noticed there has a been a recall for the 2011-2015 Mercury Milan models but not the 2010. There are numerous complaints of same issue as my vehicle experiencing this problem with the mileage ranging from low to high. This is a very unsafe situation to experience with your family. 2010 Milan needs to be added to the 2011-2012 recalls. Dangerous to loose control of your steering while driving, this could be fatal on expressway situations.

- Aurora, IL, USA

While driving the power steering just quit and the "power steering fault" comes on the dash. I have read a number of complaints on these Ford electric ps issues and I am really concerned as to why this has not been recalled because it is a safety concern when the Ford is operated.

- Dallas, GA, USA