10.0
really awful- Crashes / Fires:
- 15 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 85,559 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Power steering went out completely while driving on a city street. Fine during drive on highway and went out on city street while going into a turn going left.
- Knoxville, TN, USA
Picked my car up at my wife's job who was using it. In the parking lot, started the car and when I went to turn, the steering locked up and received a "power assist fault" notification on the dash.
- Clermont, FL, USA
Started car, message came up on the panel, "power steering assist fault" now I cannot get it to shift or the stirring wheel to turn. This started on 8/20/2017. I was parked on the street in front of my home.
- Denver, CO, USA
The contact owns a 2010 Mercury Milan. While driving various speeds, the power steering malfunctioned without warning. The contact stated that the "power steering assist faulty" warning message displayed on the instrument panel. Furthermore, the steering became difficult to turn left or right. Ltd Ford in centralia, Illinois was made aware of the failure and stated that there was no recall. The contact found a recall for the model years 2010 - 2012, but the VIN was not included. The manufacturer was not made aware of the issue. The failure mileage was 80,000....updated 10/19/17 updated 10/24/2017
- Patoka, IL, USA
Power steering went out while driving on a very busy road with warning to service power steering now, service advancetrac. My boyfriend had to drive us home since the steering was too hard for me to drive.
- Glen Burnie, MD, USA
The power steering goes out and a message appears on the dashboard that tells you that the power steering assist is off making the wheel is very hard to turn and driving safely impossible.
- Farmington Hills, MI, USA
Power steering assist has problems. Power steering locks up and car then can't be steered. Happens sometime in the middle of driving it. Ford refuses to fix it. Even though they know it has been a problem. They even have class action lawsuites against them for it.
- Augusta, GA, USA
The contact owns a 2010 Mercury Milan. While driving 25 mph, the steering wheel became difficult to operate. The contact stated that the power steering and traction control indicators illuminated. The local dealer (jorgenson Ford, 8333 Michigan avenue, detroit, mi 48210) was contacted and an appointment was scheduled for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.
- Detroit, MI, USA
While driving the car the power steering suddenly stops and the car becomes extremely difficult to drive. This is a very dangerous situation and has happened three times in the past 2 months. It has also occurred several times previously, but it seems to be getting worse. Very dangerous!
- Green Valley, AZ, USA
The power steering failed while I was driving and the dash indicated "service power steering". I was able to pull the car to the side of the road with great effort. I stopped the car and turned it off. After re-starting the car the power steering worked. The next time the car was started the power steering did not work indicating "service power steering now" and "service advance trac". the car cannot be driven.
- Warrenton, VA, USA
The contact owns a 2010 Mercury Milan. The contact stated that the power steering warning indicator randomly illuminated. The dealer diagnosed that the power steering assembly rack needed to be replaced. The manufacturer was notified of the failure and indicated that the vehicle was excluded from a manufacturer recall. The approximate failure mileage was 78,238. Updated 06/08/17
- Wheeling, WV, USA
My 2010 millan with only 45,000 miles on it, wife was driving when power steering shut down causing her to drive off the road before she could stop it. Went to google to see if anyone else had issues, saw recall: 15S18 was issued but for only 2011 millans plus. All error codes were same as listed on recall, dealer is charging me 1400 dollars and then told me if car had been 1 year newer, would have been covered 100%. just wondering if you could help and see if issue also effected same car being just 1 year older, thanks for any help
- Morehead, KY, USA
The contact owns a 2010 Mercury Milan. While attempting to drive, the steering wheel was difficult to move. The dealer diagnosed that the steering gear assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer stated that no recalls were associated with the vehicle. The failure mileage was 7,600. Updated 06/07/17
- Rapids, WI, USA
The contact owns a 2010 Mercury Milan. While driving 35 mph, the power steering became difficult to turn and the power steering warning indicator illuminated. The contact pulled the vehicle over off the road. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 135,000.
- Detroit, MI, USA
While driving, it became extremely hard to turn the steering (lost all power steering capability). Could not make turns and almost forced into on coming traffic.
- Larchmont, NY, USA
The contact owns a 2010 Mercury Milan. The contact stated that while driving at 45 mph, the power steering system failed. The contact mentioned that the steering wheel failure to turn left or right. The contact restarted the vehicle and was able to regain power steering. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 59,862.
- Melbourne, FL, USA
Power steering!!!! on 03/07/17 my steering went out. Car veered off into oncoming highway traffic and nearly missed a head on collision!! no warning message or signal of any kind. Didn't understand what was happening. Drove home and disconnected battery for an hour and steering worked again. Left out of my drive and as I started to turn unto road the steering went out again. This time, I hit my property fence and now have a front bumper that is smashed!!! "service power steering" message displayed followed by "service advance trak system". looked online to discover that this is a known safety issue by Ford as they recalled the 2011 and 2012 Milan for the same problem. My 2010 has the same components! there was a class action lawsuit filed against Ford in 2015 for this very same complaint. Both NHTSA and Ford need to step up and recognize the 2010 has the same safety hazard and its owners should receive the benefit of the same recall (#15V340000) that was issued for the 2011 and 2012 models. Please please lets all start a second class action lawsuit for us 2010 Mercury Milan owners that are being screwed by big corporate heads and trust that they will be paying to fix my steering and my front bumper and they should be glad it's not my life they could be paying for from the first time I nearly escaped a headon collision.
- Geneva, AL, USA
On 2/1/17, steering went out. Almost hit co-worker's parked car. No warning message or signal of any kind. Didn't understand what happened. Turned car off and then back on. Operated without incident. On 2/3/17, steering went out again. This time, "service power steering" message displayed followed by "service advance trak system". turned car off and back on. Operated well enough to drive to local Ford dealership, where I was told that I would need a new rack and pinion ($2,800). Looked online to discover that this is a known safety issue by Ford as they recalled the 2011 and 2012 Milan for the same problem. My 2010 has the same components! there was a class action lawsuit filed against Ford in 2015 for this very same complaint. Both NHTSA and Ford need to step up and recognize the 2010 has the same safety hazard and its owners should receive the benefit of the same recall (#15V340000) that was issued for the 2011 and 2012 models. The consumer requested to be reimbursed for the repairs.
- Bowling Green, KY, USA
The contact owns a 2010 Mercury Milan. While reversing out of the driveway the steering wheel seized. The "power steering" and "service advance tracking system soon" warning indicators illuminated on the instrument panel. In addition, while reversing out of a parking lot and attempting to make a right turn, the steering wheel veered to the left. The contact had to shift into park in order to avoid another vehicle. The vehicle was taken to the dealer where it was diagnosed that the power steering system failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure the approximate failure mileage was 135,000. Updated 05/31/17
- Bowling Green, KY, USA
- Briceville, TN, USA