10.0
really awful- Crashes / Fires:
- 15 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 85,559 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Mercury Milan. While driving 65 mph, the advance trac and service power steering warning indicators illuminated. The contact stated that the power steering failed, which made it difficult to maneuver the vehicle. The vehicle was taken to an independent mechanic to be diagnosed, but the mechanic was unable to retrieve a fault code. The vehicle was not repaired. The contact stated that the failure recurred twice. Neither an authorized dealer nor the manufacturer was notified. The approximate failure mileage was 214,145.
- San Diego, CA, USA
My steering wheel completely went off in the freeway I got a sign on the dashboard to service steering wheel now and then my steering wheel stopped working as I was driving in the freeway. After getting this fixed less then a year later the same issue happened as I was driving my steering wheel just locked and it was very difficult for me to steer my car to a safe place. This is the second time this happened the first time being on the freeway and this second time driving in the streets both times it happened while I was driving from one second to the next I got a message to service steering wheel now and then my steering wheel automaticly locked and it made it extremely difficult to manuever the car to a safe place. Both times my children were in the car and it was a very scary thing to go through.
- San Diego, CA, USA
Driving up icy curve up hill, service power steering now came on. Vehicle lost all steering locked and ran off road. Now it's in a super human steering mode in my driveway where its been since the incident. Was being driven by my daughter with my other 4 elementary students on icy roads in Alaska. Ford is willing to kill families I see. 72,000 miles. Called dealer and said send me all information from my scan. Never heard back from kendall Ford in anchorage.
- Dillingham, AK, USA
While in motion the steering of my vehicle became very hard on a city street as I was coming home from work.it was very difficult to turn even on the busy thoroughfares.
- Toledo, OH, USA
The contact owns a 2010 Mercury Milan. The contact stated while driving, the steering wheel seized as the power steering warning light illuminated before and during the failure. The vehicle was taken to the dealer brandon Ford (9090 E adamo dr., tampa, fl 33619) where it was diagnosed with a failed steering gear and tie rod. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 147,000.
- Panama City Beach, FL, USA
Having problems with power steering and electronic stability. Wet road the car would slide on curve roads in snow the car looses power and won't barely moves RPM go down. The steering wheel won't move in reverse sometimes. Tires get worn out every 4 to 6 weeks wires show to tire on the in side. Steering don't lock when car is off and key out. Car sales me to take key out while its in gear. And car can be shift in gear and steer when key is not in. Didn't do this when I got it. Once and a while power train light comes on and its stuck in low gear.
- Obetz, OH, USA
The contact owns a 2010 Mercury Milan. On multiple occasions, while driving various speeds, the contact heard a grinding noise in the steering wheel. Also, the power steering assist indicator illuminated. The vehicle was taken to dutro Ford (132 S 5th St, zanesville, oh 43701, (740) 452-6334) where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The manufacturer was notified of the failure and confirmed that no recalls were associated with the VIN. The approximate failure mileage was 95,000.
- Blue Rock, OH, USA
Panel light came on, "service power steering now" while driving, had towed, reset, did the same the next day while driving. Replaced gear and pinion, next day the same problem occurred, almost had a wreck. Car has 117,000 miles.no the traction light come on. Had reset, same problem. Advance auto had codes C1277, C1963, P1450, P0456
- Danville, VA, USA
My wife was driving the car in the parking of a busy shopping center when unexpectedly she was unable to steer the car as the steering wheel locked up on her. She almost crashed but luckily was able to avoid the car as she was attempting to make a turn. Received two errors (1) service power steering now and (2) service advancedtrac. From what I'm researching it seems that there is a recall for the 2011 model but the 2010 even though these are the same components...? car has 76K miles.
- Anaheim, CA, USA
Powering steering stopped working while driving and still isn't working
- San Antonio, TX, USA
I was driving my 2010 Mercury Milan. I had a flat tire. Now the "service the advance track" and the "service the power steering" warning message will not turn off and the car no longer has power steering. This is a recall issue on the 2011 Milan. The 2010 has the identical part. Why is the defect a recall on the 2011 Milan and not on the 2010? it is the same defective part.
- Houston, TX, USA
The contact owns a 2010 Mercury Milan. While driving 5 mph, the steering failed and was difficult to maneuver. The service power steering now and service the advance trac indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 222,000.
- Winston Salem, NC, USA
Pulling out of driveway to enter street steering locked couldnt turn car light came on and it read power steering assit.default.
- Bowling Green, KY, USA
While driving to work this morning on the highway. The power steering assist and the advanced traction control functions both alarmed and stopped working. I was able to get to work, but now I cannot steer at all. Both warning lights are illuminated and both functions continue to not work.
- Salt Lake City, UT, USA
TL-contact owns a 2010 Mercury Milan - --- contact stated power steering that went out - a few weeks ago ago - going 35 mph when steering failed ---contact had called Ford/Mercury dealership and dealership stated 0 recalls on vehicle.... 0 recalls associated with this VIN
- Newton, NH, USA
Takata recall plus others for Mercury Milan 2010 manufactured in 02 and 03/2010. Vehicle was in motion all the time the errors occurred.
- Horizon City, TX, USA
Power steering has sent completely out, causing a minor collision. Also sunroof and front windshield leaks which is causing mold growth
- Pensacola, FL, USA
The contact owns a 2010 Mercury Milan. While driving at unknown speeds, the steering wheel was difficult to turn, and the service power now and service auto track indicators illuminated. The vehicle was taken to a local dealer (inver grove Ford Lincoln, 4725 S robert trl inver, grove heights, mn 55077), but was not diagnosed or repaired. The vehicle reset itself, but the dealer stated that the steering failure was not repaired. The contact was driving the vehicle again and the service power steering and service auto track indicators illuminated. The manufacturer was not notified of the issue. The contact was referred to the manufacturer at 1-800-521-4140, but the contact hung up during the call. The VIN was invalid. The failure mileage was 122,009.
- St Paul, MN, USA
The contact owns a 2010 Mercury Milan. While driving approximately 50 mph, the advance track warning indicator illuminated continuously. In addition, the steering wheel was stiff and needed extra force to turn. The contact mentioned that the power steering warning indicator illuminated afterwards. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall. The approximate failure mileage was 130,000.
- Weirton, WV, USA
- Ross, ND, USA