The contact owns a 2010 Mercury Milan. While driving approximately 25 mph, a loud noise emerged from the front of the vehicle. The contact stopped and pulled the vehicle over when he noticed that a second lug nut detached from the front driver side wheel. The first lug nut detached from the same wheel on July 1, 2017. The manufacturer was contacted and the owner was advised that the VIN was not included in a recall. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The approximate failure mileage was 110,000.

- Las Vegas, NV, USA

No incident to report...yet. This complaint is re safety recall notice 11S23 (NHTSA campaign id number 11V574000.) as noted in the "remedy" section, Ford notified me of the recall; on February 6th, the dealer (brandon Ford in Florida) inspected the vehicle and determined that replacement was necessary. Brandon Ford did not have the necessary parts in stock; I was told they would call when they arrived. On March 15th, still with a defective vehicle, I contacted brandon Ford again and explained that I had to drive the vehicle back to Michigan on April 13th. Today (3/16), I was told that they still do not have the parts and don't know when they'll get them. [xxx] at brandon Ford told me that I (not them, not Ford) could try other dealers or call the Ford customer service # (I guess I have to.) two months should be more than enough time to fix their problem. So although a "remedy" has been outlined in the NHTSA database, there appears to be no concern by Ford to actually implement and no follow-up by NHTSA to verify that Ford fixes the problem. I'm afraid to drive the car from Florida to Michigan. It needs to be fixed (without me having to call all over Florida looking for a part to replace their defective part) or they need to give me a loaner car. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Oscoda, MI, USA