10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 82,663 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Mercury Milan. The contact noticed that the lug nuts were fractured and detached from the front wheels. The failure recurred numerous times. The vehicle was taken to hines park Ford (56558 Pontiac trail, new hudson, mi 48165), but the cause of the failure was undetermined. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
- Milford, MI, USA
I just noticed that I now have a missing wheel stud and lug nut on both of my front wheels. This car does have the 17" steel wheels. There was a recall for studs breaking back in 2011, 11S23, and according to Ford customer service, the studs were inspected and lugs nuts were replaced before I purchased this vehicle in June of 2011. The car currently has 86,805 miles on it. The last tire rotation was just about a year ago at 75,114 miles and was done at the Ford dealership. At that point I paid to have one of the front wheel studs replace because they said it was stripped out.
- Wilmington, DE, USA
The lug nuts came apart after about 50,000 miles. All 20 lug nuts on my vehicle came apart. The outer, chrome covers separated from the nut. This degradation of the metal affects the integrity of the nut and could cause a serious accident or injury if the nut(s) worked their way off of the wheel(s). I first noticed the condition when the vehicle was parked in my driveway and I was attempting to remove the wheels.
- New Castle, DE, USA
The contact owns a 2010 Mercury Milan. While driving at approximately 25 mph, the vehicle vibrated violently. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 11V574000 (wheels). The manufacturer was not notified of the failure. The failure mileage was 67,000.
- Portage, MI, USA
Driving down hwy at normal speed and the front passenger tire flew off. 3 of the wheel studs are missing now and I have no clue where the tirer rolled to. My car slide in some bushes. No real damage that I saw (incident happened at night).
- Snow Hill, NC, USA
Beginning in August, 2012 at approx. 45,000 miles I have had 5 wheel bearings fail to date (90,000 miles) all serviced and replaced at Ford agencies.
- Rockport, MA, USA
The contact owns a 2010 Mercury Milan. While driving approximately 30 mph, the contact heard an abnormal noise coming from the vehicle. The vehicle was taken to an independent mechanic who stated that the wheel stud needed to be replaced. The vehicle was repaired. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 11V574000 (wheels). The VIN was unavailable. The approximate failure mileage was 60,000.
- Northfield , OH, USA
- Ross, ND, USA