Power steering continually goes out. Have already had work done for it and still goes out. Have seen recall for power steering but was told by Ford that does not apply to my vehicle. Not sure why since vehicle is 2011 Mercury Milan and recall 15V340000 also lists this vehicle, but VIN does not show in recall system?? need to be fixed.. dangerous and hazardous to drive an infant when steering intermittently goes out

- Holland, MI, USA

I was driving on a highway when all of a sudden my steering stopped and a message popped up power steering service now service advancetrac also my traction light came on. I had to pull the car over which was very difficult because I had very limited steering but thank god it was later at night and not much traffic. I had the car towed which I found out it was the power steering that had failed and the power steering is electrical. Upon research and reporting this to the NHTSA. I have seen this is a common issue and has already had a recall for this exact issue except the recall is not valid for my vehicle and many others who complain of this same issue. It is not safe to drive the vehicle like this and it is very hard to control where the car is going. They need to expand this recall it is unsafe to drive and is a very costly repair this repair costs anywhere from $2000- $2,300 and is going to create so much hardship for my family to get this repair done. I am hoping you will look into this and open another investigation and expand the recall just as you did with the airbag recall that my car was also not a part of last year yet it is a part of the recall this year for the exact same issue. I will never get another Ford ever again I have only three Ford in my lifetime and have had nothing but constant issues with all of them. Ford does not like accepting their mistakes and they need to realize this is an issue that exist with all of these models not just some of them.

- Rochester, NY, USA

I started have message power steering assist failure along with advancetrak service. Power steering was lost during freeway riding. Pulled over, shut vehicle off and turned back on. Power steering came back. After a week of this error messages would not go away. Took into Ford service and was told that gear assembly and both right side control arms needed to be replaced. Expensive repair of $2213.08. I noticed on-line a recall for this same problem so I called service and they stated that my car was not part of recall. Why not. This is a safety problem that has happened to way too many people already.

- N Providence, RI, USA

The vehicle lost control of power steering. Now displays service power steering now. I noticed that there has been a recall on other 2011 Mercury Milan, but not mine. This seems very unsafe, and not an affordable fix. This issue needs to be repaired on multiply Ford vehicles. I could cause loss of control.

- Cincinnati, OH, USA