The contact owns a 2004 Mercury Monterey. The contact stated that while driving through a drive thru, the vehicle independently shifted into neutral and was unable to shift into the intended gear. The automatic transmission warning light illuminated. The vehicle was towed to the residence. A dealer was contacted back in 2012 who confirmed that the VIN was included in NHTSA Campaign Number: 12V006000 (Power Train); however, parts were not available. The contact called that same dealer in 2015 who confirmed that parts were available for the recall repair however, there was no available appointment and advised the contact to bring in the vehicle to be repaired only if a failure was experienced. The vehicle was not repaired. After the most recent failure, the contact called the same dealer and was informed that the system was indicating that the recall repair was completed; however, the vehicle was never scheduled for the recall repair. The contact confirmed that the recall repair was not performed. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

- Pineville, MO, USA

The contact owns a 2004 Mercury Monterey. The contact stated that while her husband was driving 45 mph, the vehicle stalled upon depressing the accelerator pedal. The check engine light was illuminated on the instrument panel prior to the failure. Due to the failure, the vehicle was initially towed to an independent mechanic and then to newton Ford South (2010 N main St, shelbyville, tn 37160) where the vehicle was diagnosed with transmission failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 12V006000 (power train) however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 93,000.

- Bell Buckle, TN, USA

Well I didnt know how to go about this but around August 2020 my grandson just got out of knee surgery we was driving up to limestone New York when all of a sudden my vehicle started smoking and it stopped moving so I costed off the road we was on the highway when it happened so we sat there and there was alot of transmission fluid everywhere so a man stopped took my boyfriend to a store to get transmission fluid while me my daughter N grandson waited in the vehicle he puts the fluid in we got it to move to the next exit where the fluid just kept drained out so we had to sit there and wait for a ride and a tow which the ppl picked us up and brought us home the next day my bf rented a car dolly and we ran back up to grab and tow it back to my place and it has been sitting here ever since can someone help please I need my vehicle fixed I don't know what happened to it it was driving fine and all of a sudden it just completely stopped

- Lock Haven, PA, USA

Thursday May 23 2019. Driving down the road and my van just cut off. I was able to restart the van and get into a parking lot. I sat for a bit and tried it again. It started. But I had no power to go forward or reverse the transmission was just gone. Absolutely no warning or anything like this had happened. No service engine light.. I was on a city street. I had just pulled forward from waiting for a red light.

- Stillwater, MN, USA

The contact owns a 2004 Mercury Monterey. While driving 65 mph, the rpms increased, but the vehicle decelerated to approximately 20 mph. Also, the check engine warning indicator illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

- Rockford, IL, USA

The contact owns a 2004 Mercury Monterey. While driving 45 mph, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission needed to be repaired. The vehicle was repaired, but the failure recurred. The manufacturer and dealer were not notified of the failure. The contact referenced NHTSA campaign number: 12V006000 (power train) as a possible cause of the failure. The failure mileage was unknown.

- Inverness, CA, USA

I purchased the 2004 Mercury Monterey van VIN [xxx] from good friends, while driving down the highway with my family the torque converter and outputshaft failed, upon telling my friends about this they gave me a letter from Ford stating there was a recall on these parts, so I call sheehy Ford in richmond va, they tell me there is no recall on this part......then I call richmond Ford and they tell me sheehy Ford performed the recall...so I call sheehy Ford and try to get an explanation, then they tell me it was performed 18,000 miles ago, my friends that sold me the van said that the recall was never performed, can someone please look into this" it sounds to me the dealer does not want to perform the work to fix the recalled parts, there must be paperwork where the work was completed and signed off on....and according to Ford only 18,000 miles ago, they said the recall was performed at 92,000 miles, the van currently has 110,000 miles...can someone please help me" thanks information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Midlothian, VA, USA

I was driving on the highway when the vehicle started slowing down and the gas pedal did nothing but rev, w/out any acceleration. I towed it to my house and now the transmission will not engage in any of the gears. My problem is a Ford recall and they told me it has already been done on my vehicle, what can I do?

- Carbondale, IL, USA

As of today, January 22, 2018, I had to have the van towed to a transmission shop as yesterday, January 21, 2018, the transmission locked up while in light traffic. Praise god was able to get it to a nearby parking lot until the wrecker came. After researching online it has become clear this vehicle has had several incidents and repeat incidents with Ford Motor Company torque converters. The shop I've taking mine to actually rebuilds them. As for the incident which occurred on the 21st, was driving when a sudden loss of power and once van was pulled off road and parked, car was still running; however, no matter what gear I would put it in, there was no movement, just revving.

- Pittsfield, MA, USA

The contact owns a 2004 Mercury Monterey. While driving approximately 50 mph, the accelerator pedal was depressed and the vehicle failed to move forward. The contact was able to move the vehicle over to the side of the roadway. He placed the vehicle in reverse and then drive, but the vehicle still failed to move. The vehicle was towed to his home where he called kinsel Ford (3355 eastex fwy, beaumont, tx 77706 (409) 899-4000). Since the vehicle was serviced in March of 2016 per NHTSA campaign number: 12V006000 (power train), the dealer stated that they could not assist. The manufacturer was notified of the failure, but did not offer any assistance for the same reason as the dealer. The failure mileage was approximately 142,000.

- Beaumont, TX, USA

I purchased the 2004 Mercury Monterey in February of 2016. I began to have issues around November of 2016 with loss of power while driving, or excellerating. The vehicle seems to have issues after it has been driven for more at least 30 minutes. I believe it is the torque converter, after readin about issues with this model. I checked and the converter was replaced in 2013. I have read many cases where these vehicles continue to have similar issues after the recall has been completed.

- Niles, MI, USA

Transmission won't engage. Pulling out of gas station, it wouldn't move. Mechanic said it was recalled, and work was done 2 years ago.

- Appleton, WI, USA

Tamara recall. On 5/26/15 the man I bought my 04 Mercury Monterey van 4.2L had problems with it surging when stopping or barely moving. Found bad trans, had it rebuilt, found motor mount, trans range sensor bad also torque converter and over haul kit,3 shift sol and reverse boost valve. 6 months later I bought it.on dec7,2016 my van didn't seem right to me I could tell it had a skip and seemed slugeshed when it would shift. My check engine, and transaxle light came on as long as I keep it in 1,3or drive it don't come on or blink so I looked in the owners guide to see if I could find something. Seen where it has to do with the transmission, transaxle, and alot more. So I got on the Ford website seen a list of recalls so I put my VIN# in and sure enough there I was.I have almost got hit when I was trying to get back home. If my van had completely went out and started do all of that when I was getting on or off the highway or interstate, on a train track it could of been bad it. It could of killed us.and it seems like what is going on now so I will say transaxle, power train, toque converter and over haul kit,3shift sol, and boost valve if I was a guessing all I know is I want my van again back running right again.

- Jasper, GA, USA

The contact owns a 2004 Mercury Monterey. While driving approximately 50 mph, the contact experienced hestitation and vibration. The vehicle was taken to an independent mechanic who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 109,500.

- Wooster, OH, USA

The vehicle stalled on me this morning as I was driving to work on a busy street. I attempted to crank it back up but the oil light as well as the battery light came on and the check engine light stayed on. I left the vehicle on the side of the road for 8 hrs, when I returned I was able to drive it for approx. 15 miles and it stalled again once I made it to my destination. Vehicle also backfires now and has a very strong gas smell coming from it. Started stalling after I drove through standing water puddles on the road.

- Hattiesburg, MS, USA

The contact owns a 2004 Mercury Monterey. While driving at approximately 40 mph, the vehicle stalled. The contact was able to restart the vehicle. The failure recurred on numerous occasions. The vehicle was taken to multiple dealers and independent mechanics who were unable to diagnose the failure. The failure persisted and the vehicle was taken to another independent mechanic who diagnosed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

- Norfolk, VA, USA

The contact owns a 2004 Mercury Monterey. The contact stated that while driving at approximately 45 mph, the power train warning light illuminated and the vehicle stalled. The vehicle was towed to the contact's residence where the ECM module was replaced by the contact. The vehicle was repaired but the failure persisted. The contact stated that the power train warning light illuminated intermittently and other unknown electrical failures occurred. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Sugar Creek, MO, USA

Left my house and when stopped at a stop sign felt a jerk movement and lost brakes for a quick second. After pulling away from the stop sign and continuing down the road at approx. 45 mph the car completely started decelerating and lost steering and brakes then completely lost power and car shut off. After trying to restart it multiple times it would start for a minute then when put into drive it would die again after a few tries and had children the car I finally had to have it towed home. This is a very big safety issue that needs to be addressed before someone is killed!

- Ronkonkoma, NY, USA

After leaving a parking lot and then achieving 55 mph, I entered a left hand turn lane in order to make a left hand turn. After waiting for a minute or two for oncoming traffic, I attempted to accelerate to complete my left turn, to no avail. The vehicle wouldn't move, and the engine would only rev up, as if in neutral. After confirming the vehicle was in fact in drive gear, I continued my attempt to accelerate, and then finally the transmission "clunked" and went back in gear, enabling me to drive on my way. A few months later, I received the recall notice in the mail for this very problem and so I made my appointment to have the torque converter replaced. This occurred in Oct 2012 mileage 92,000. Since then, the problem has not been fixed, if anything, it has continued to get worse. The vehicle seems to shift ok, but this episode happens after coming to a complete stop, and then attempting to go. I've had several "near misses" with this condition, and I'm worried for my wife and kids when she's driving. I've made an appointment to have this problem evaluated next week, and I'm hoping that it's still covered under the warranty. Current mileage 114,000.

- Beaufort, SC, USA

The contact owns a 2004 Mercury Monterey. The contact started the vehicle and attempted to shift into drive but to no avail. The shifter could not be engaged in drive or reverse. The engine then exhibited a loud noise and stalled. The vehicle was towed to a local mechanic where the contact was awaiting diagnosis of the failure. The manufacturer was made aware of failure. The VIN was not available. The vehicle was not repaired. The failure and current mileage was 76,000.

- White Marsh , MA, USA