10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 90,247 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My vehicle lost engine power while in drive and came to a complete stop in the middle of lanes during rush-hour traffic. Also lost reverse had to be towed. Since the incident, I discovered there was a recall for this exact issue and attempted to resolve directly through Ford. I've submitted receipts for services performed and Ford is non-responsive to my requests for reimbursement.
- Garden Grove, CA, USA
Vehicle stalls leaving family stranded in traffic (numerous events). Dealer tested and replaced fuel rail pressure sensor and vehicle was driven home, approx 8 miles. Vehicle failed to start following morning. Based on articles and testing procedures found online, owner replaced crankshaft position sensor, vehicle started and ran for about 5 min. Engine died and produced error code P0320. Evidence of water has been detected in the PCM connector and fault has not yet been corrected. Other items replaced on vehicle; transmission, egr, fuel filter, plug wires and plugs.
- Cookeville, TN, USA
The contact owns a 2004 Mercury Monterey. The contact stated that after entering a highway driving 70 mph, the vehicle stalled without warning. The vehicle was able to be restarted after a few moments and was taken to an independent mechanic where they advised that the engine control module failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 105,300.
- Elcart, IN, USA
While driving down the road, the engine died without warning, no power. It had no power steering, it had shut off completely. It was hard to restart and then after going again it died again as I was trying to pull over.
- Garden City, MI, USA
2004 Mercury Monterey caught a fire. Consumer states that the fire started while the engine was cold and wants an explanation why. The consumer first thought that a liquid had been poured over the vehicle. However, the consumer was informed that there was enough fuel under pressure to exploded into flames 5 feet high and enough pressure to coat the hood with fuel.
- Franklin, NC, USA
- Homer, LA, USA