10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
31,251 miles

About These NHTSA Complaints:

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problem #4

May 272017

Mountaineer

  • 3 miles
I was at a gas station making a purchase with my disabled mother. We left the store, and got into my truck. I started my truck and proceed to dive towards the exit of the gas station when I smelled something like burning rubber. I said to my mother that something smelled funny and then looked and saw a thin steam of smoke coming up from in between my legs. I parked the truck and jumpers out leaving my om in the car. I then saw a fire inside of the metal track in which my seat moves mechanically underneath my seat, where the wires are. I ran into the gas station panicked and asked the attendant for a fire extinguisher, to which he replied " no, I don't know I don't have one" and did nothing. So I ran back outside to my truck where my mother was having trouble exiting my truck as she has anxiety and health issues. She finally got out and a tow truck that was driving by, saw the smoke getting heavier and flowing out of my truck, he stopped and out the fire out with an extinguisher. The flames were coming through my seat and I was at a gas station. I was terrified. I have ptsd and this hasn't helped my sleep at all. Also, we were at a gas station and as you know, fire is very dangerous at a gas station. We could've been seriously hurt or worse.

- Ipswich, MA, USA

problem #3

Jan 012014

Mountaineer

  • miles
When I use the cruise control and then turn it off I can't seem to push my gas pedal when you are driving the vehicle. I have to keep putting extreme pressure on the accelerator pedal until something breaks or pops and then it allows me to push the pedal. I keep having problems with smoke coming from on top of the steering column like something is burning when you are driving, now I have electrical problems to where my horn will not work anymore. I keep having problems with the front frame of the SUV. The frame sounds and feels like it is going to fall apart and it doesn't matter if you are driving or stationary. The mechanic says it is the sway bar that is causing that problem. I have been calling Ford about it and they keep saying there is no recall on my vehicle.

- Albany, GA, USA

problem #2

Jun 162009

Mountaineer 8-cyl

  • Automatic transmission
  • 125,000 miles
The contact owns a 1997 Mercury Mountaineer. The vehicle caught fire while parked and without warning. The vehicle was completely destroyed and a fire report was filed. The contact has pictures of the failure. The cause of the failure has not been determined; however, a firefighter speculated that it may have been due to electrical failure. The failure and current mileages were 125,000. Updated 07/14/09 updated 07/15/09

- Chery Hill, NJ, USA

problem #1

Feb 181998

(reported on)

Mountaineer

  • miles
Electrical problems.

- Santa Ana, CA, USA