6.7
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,786 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Dealership performed the recall repairs under recall 03V281000. The dealer who performed the recall asserted that the left front recliner control was not part of the recall scope and they refused to repair the component. The recliner control lever broke due to metal failure. The consumer did not have the ability to recline the seat back.
- Agoura, CA, USA
Vehicle continued to experience problems with the driver's seat bolt after recall was performed. The consumer stated the vehicle experienced a problem with the seats prior to receiving the recall. The replacing bolt was still not providing the proper support needed to keep the driver's seat from experiencing looseness, which occurred while the vehicle was in motion, which caused the consumer to make frequent stops to bring the seat back to its proper position.
- Midwest City, OK, USA
I received a recall notice for my 1998 Mercury Mountaineer for a seat recliner bolt. I made an appointment with my dealership. They told me that thy could not repair and do the recall as the seat would not recline. The lever to recline the seat broke off in my hand about six months ago. I figured that was the shabby craftsmanship that was being repaired. Now I have an auto still in need of safety repair and the dealership refuses to fix it. I have call Mercury directly and they told me its up to the dealer.
- Los Gatos, CA, USA
Handle to adjust vertical seat alignment broke off. Dealer said it was common vehicle problem.
- Manchester, MO, USA
Lever to lower seatback has been bending each time I get out for last year, now it broke off. I became handicapped little over a year ago and have to slide out of seat to ground. Lever has been bending for I have to go over it, and I have to re-bend it to access electric lumbar button.
- Waukesha, WI, USA
Front seat back adjustment is located on left, when driver exits the vehicle and bends the lever, bending the lever causes stress & damage.
- Los Angele, CA, USA
- Fort Lauderdale, FL, USA