After disconnecting the battery for battery replacement original equipment 6 cd in dash player only shows CD Error. no error number. When investigating on the internet I found over 100 complaints with the same issue. I tried all the corrections suggested but nothing works. I own the car since new has very low mileage. I have 6 diskettes in the unit I cannot eject under any circumstance.

- Las Vegas, NV, USA

Big O techs conned wife into buying 2 tires and we own AWD SUV that requires 4 at the same intervals.I immediately notify them that this is not safe and will damage my car they continued for over 2 months to lie to me about having somemone comtact me. I have all the communications I've had with them through messages. A few weeks after they put the tires on and refused to take them off and put my old O ES back on and issue a refund well my transmission and transfer case failed I contacted them again and again they lied to me about someone contacting me. I took my SUV to the transmission shop we measured over 2 inch circumference difference. I informed big O that I have a tsb issued by Ford my employer that dates back to 2011 on tire circumference procedures for tire dealers to follow. The response I got was that big O refuses to review or acknowledge tsbs. That's alarming as tsbs are issued my the manufacturers for safety. I had my SUV fixed for 3000+ $ out of pocket and contacted big O the day I picked it up about the tires still being on there. I warned them this is dangerous and can hurt my new drivetrain the very next day from getting my SUV out of the shop the tires again caused binding to occur but this time it led to what should've been a fatal accident where as the AWD system done it's job but the tires being off by so much made the SUV bind a three in into 3 360 degree spin and slammed the concrete median totaling my vehicle and injuring my wife. I've documented all messages with big O and have much more evidence related to this case that I'm unable to add in this description because I'm running out of allowed characters remaining. I did contact big O again and sent photos of my crashed SUV and suddenly they now won't respond back at all. I think this justifies a full investigation into there refusal to review tsbs and full reimbursement for all

- Louisville, KY, USA

Went to place something in the back and lifted the gate and the left side hinge came out and had to catch the gate from falling. Got my son to help try to secure it and the strut on the left side doesnt work so had to force it to close

- Randolph, MA, USA

On May 19 2014 while putting a bag in the rear I noticed when lifting the tail gate a crack had appeared around the Mercury emblem down to the bottom of the lift gate. I went to the local Ford dealer as there are no more Mercury dealers to question the problem. The collision manager told me this is a common problem on this model and Ford has not done a recall. I did not replace the plastic panel due to the cost of $500. In my opinion Ford should have issued a recall. I also noticed on the internet how many people complained including this website. Why hasn't NHTSA done something about it?

- Richmond, TX, USA

Back hinge broke allowing the glass to fall.

- Kansas City, MO, USA