10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
64,345 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Dec 102018

Mountaineer

  • miles
Takata recall air bag light stays on for no apparent reason... all the time grinding noises while turning left or right sounds like gears are freely spinning while engaged and driving. No issues with changing gears as far as mechanic says.

- Conewango Valley, NY, USA

problem #8

Jul 052017

Mountaineer

  • 190,000 miles
This was very dangerous!! right hinge broke which dropped right side of glass putting pressure on the glass which made it explode. Glass covered me with a few minimal cuts

- Elmwood, IL, USA

problem #7

Apr 232016

Mountaineer

  • 186,000 miles
Rear tailgate window hinge broke while having the window only open and putting away groceries. Upon closing the window, the right hinge broke causing the window to almost fall off of the car. I attempted, with assistance from others in the parking lot, to push the window back into the frame and have it lock at the center latch. The latch is no longer engaged and I have attempted to push on the window to connect with the latch. I am not strong enough to do so. The window is at a point where it could fall off of my car. There was a recall on this part for 2000-2003 vehicles of this make and model. Ford is not carrying over the recall to 2004 stating the defect is not the same (with the details) as the recall itself. It is still the same defective part! I am of short stature and do not have the strength to push the window the 1" or so to get it into the frame to lock successfully. I have contacted my local Ford dealership for advice but have been told I would need to pay out of pocket. I am at risk of having the window fall off the back of my car and do not currently have the money to pay for this repair at this time. There have been several complaints noted for this equipment failure on this site for the 2004 Mountaineer. Just not sure what to do next. My vehicle is my bread and butter in order to work.

- Westport, MA, USA

problem #6

Sep 232013

Mountaineer

  • miles
Door dings and dents.

- Dublin, GA, USA

problem #5

Aug 292012

Mountaineer 6-cyl

  • 130,000 miles
I opened the window hatch on the back of the vehicle and the window hinge broke and the window started to slip down almost braking my nose.

- Port Saint Lucie, FL, USA

problem #4

Feb 182007

Mountaineer 8-cyl

  • Automatic transmission
  • 35,100 miles
Brake pedal rubber cover came off during braking. Foot slipped to accelerator causing car to learch forward hitting rear of parked car and causing damage to that car.

- Scarborough, ME, USA

problem #3

Sep 212004

Mountaineer 6-cyl

  • Automatic transmission
  • 2 miles
I purchased a 2004 Mercury Mountaineer V6 in April, 2004. I immediately started to notice a harsh jerk when putting the car in reverse and sometimes while driving forward. It sometimes felt like driving a 5-speed vehicle. In late September, 04 while backing out of my driveway, me and my 13 yr old daughter experienced a very harsh jerk as if someone had slammed in the back of the car. We were both shaken. I started to experience neck problems. I made my first dr. Appt. In early to mid October 2004 and was told that my vertabre was out of place. When the recall notice came in February 2005 (I believe) to me, I took my car to be repaired and I was told that it would take at least 4 hours to fix. It actually took the dealship 3 days to fix it. The auto technician told me that my car was worse off than others that he'd seen before with the same problem and additonal parts had to be ordered. My car is working okay now that it has been fixed. On the other hand, I have been to the doctor several times with this neck injury. I have had X-rays, mri and ultra sound completed. The jerking of my vehicle has caused injury to the #2 vertabre in my neck. I experience head aches, severe neck pain, and shoulder and back pain. I have been to physical therapy- recommended by my doctor and to the chiropractor. I have a very hard time sleeping and working due to this pain. I called Ford Motor Company to alarm them of my injury due to the defective transmission in the vehicle that they manufactured. The individual that I spoke with was very rude, non- caring of my injury and spoke to me in a negative tone. I was told that there were no medical provisions on this particular recall. To this day, I am still in constant pain. I have suffered long enough and I feel that it is time for Ford Motor Company to own up to the rresponsibility that their defective vehicle has caused an injury.

- Indianapolis, IN, USA

problem #2

May 112005

Mountaineer 6-cyl

  • Automatic transmission
  • 38,000 miles
While driving our 2004 Mercury Mountaineer, all of the sudden it will stall and a light will come on showing "engine fail safe mode". there is no power at all and the car needs a few minutes before starting up again. This has happened 3 times now and all in traffic. We have had to pray that we would not be hit or worse yet, killed. We have taken it to the dealerdhip twice now (the 1st time they said it was bad gas and sent us on our way) and all they can say the last two times is "we can't duplicate the problem". this is very unsafe and we are very afraid to drive this vehicle.

- Phoenix, AZ, USA

problem #1

Jul 162003

Mountaineer

  • miles
The new vehicle I purchased on July does not have a certification affixed. (the incident date listed below is the date of purchase.)

- Ambridge, PA, USA