10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
38,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Mar 142014

Mountaineer 3.2V6

  • Automatic transmission
  • 38,000 miles

Ford is a bunch of assholes for letting a defective part with deadly consequences be my problem

Hello Curtis,

My name is DaVonya, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email regarding the concerns on your 2010 Mountaineer. I apologize for any inconvenience this has caused.

Ford Motor Company considers the satisfaction of its owners to be one of its most important objectives. We commit very substantial resources and effort in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts. After careful consideration we are supporting the previous decision and will not be able to reimburse you for the cost of repairs.

Thank you for contacting Ford Motor Company. We are sorry that we were not able to meet your expectations.

Sincerely, DaVonya Customer Relationship Center Ford Motor Company

- Curt L., Great Falls, VA, US