10.0

really awful
Crashes / Fires:
0 / 3
Injuries / Deaths:
2 / 0
Average Mileage:
3,947 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Sep 152002

Mystique 6-cyl

  • Automatic transmission
  • 75,000 miles
While the driver of the 1995 Mercury Mystique was operating the vehicle, I was in the passengers seat. The car began losing power and the driver kept the car going. At this point a driver pulled up along side the car and yelled "your car is on fire". the driver of the Mystique then pulled to the shoulder and the car was engulfed in flames on the passenger side. I immediately exited the car while hearing a woman scream "it's going to explode". I suffered 2nd degree burns on my face, right ear, right arm, right leg and isolated 3rd degree on my right knuckles. I attempted to contact an attorney but he eventually quit the case. I don't think that I should have to pay medical bills from this fire. The driver was unhurt but his car was burnt to a hunk of black metal.

- Madison, OH, USA

problem #18

Sep 062002

Mystique

  • miles
The vehicle caught on fire while the consumer was driving, the driver sustain 2nd degree burns on the right arm and leg. (Ohio traffic crash report)

- Wetlake, OH, USA

problem #17

Sep 191997

Mystique

  • Automatic transmission
  • miles
While driving and without warning vehicle caught on fire under the hood. Dealership was notified, vehicle was serviced. However, vehicle was continued to be used, miles later vehicle became inoperable. The engine cooling fan motor and wire harness caught on fire, dealer replaced the engine cooling fan assembly and main fuse, dealer also repaired the burnt wiring, 2 years later, consumer received recalls 00V367, 99M03, 99M06, 00S44/00M13 and 00S44, consumer has not been reimbursed for any of the repairs. Dealer replaced right rear weather stripping and reinstalled mold around the handle due to the weather strip bowing. Tape player would not eject. Vehicle was hard to steer, especially when raining, dealer could not duplicate problem. Front brake pads were replaced and rotors were machined due to vibration when braking. Vehicle was running rough and acting like it wanted to stall, dealer replaced spark plug wires, vehicle later stalled. Right blinker too fast, dealer replaced right rear turn signal bulb.

- Ellenwood, GA, USA

problem #16

Jun 262001

Mystique

  • Automatic transmission
  • miles
Engine head gasket blew while consumer was on the way to work. Engine needed to be replaced. It overheated with smoke and fluid leaking from engine. Vehicle was not holding compresssion, and will not stay started. Dealer found spark plug holes due to a bad/cracked head gasket.

- Vineyland, NJ, USA

problem #15

May 012001

Mystique

  • miles
While driving about 25 mph engine will stall without a prior warning. Has to drive to side of road, and restart engine, and will work.

- Severn, MD, USA

problem #14

Feb 282001

Mystique

  • Automatic transmission
  • miles
Consumer was going 45-50mph and vehicle started to overheat, it was raining outside. Conusmer pulled hood up to cool it off. Oil was boiling smoking, and vehicle just died out. Dealer still inspecting cause. Consumer please add the VIN#.

- Irvine, CA, USA

problem #13

Jul 012000

Mystique

  • miles
Serpentine belt can slip when wet and making a turn because you lose power steering and engine may stop. Very dangerous even though it happens at slow speed because hard steering and brakeing, not power assisted. Just missed having head on collision. This has to be investigated because it may have caused some serious or fatal accidents without being noticed as the reason. Have there been any internal notices about this at Ford?

- River Vale, NJ, USA

problem #12

Jan 011999

Mystique

  • Automatic transmission
  • miles
I have replaced: Engine, transmission, blower motor, brakes, now the struts are going out. The car is a lemon!!

- Blaine, MN, USA

problem #11

Jan 011999

Mystique

  • Automatic transmission
  • miles
I have replaced: Engine, transmission, blower motor, brakes, now the struts are going out. The car is a lemon!!

- Blaine, MN, USA

problem #10

Aug 011999

Mystique

  • miles
The car has given me nothing but trouble. First it was the driver side passenger restraint, that was fixed the day after it was purchased. Then it was the battery. I replaced it may of 1999. Then it was the gear not in the exact shift that it should be in. Now it's the car overheating, going past the red 5 mins. After driving. When I took it to a Ford dealer they said it needed a new head gasket. Come on now there are only 50,000 miles on this 1995 vehicle. I can understand brakes, tires your usual wear and tear but a new battery and head gasket? it's going to cost me anywhere from $800-$1100 to get this repair done. That's a down payment for a more modern car. And on top of that the value for the piece of crap according to the kelley blue book, is $3945. Come on now. There are 198 customer complaint about this 1995 Mercury Mystique. It truly needs to be investigated.

- Pittsburgh, PA, USA

problem #9

Aug 271999

Mystique

  • miles
Vehicle experiencing problem with water entering underneath vehicle and causing engine to shut off while driving. Dealer repaired at consumer's expense. Also, air bag sensor light came on blinking, indicating that air bag may have deployed. Dealer notified, and would only repair at consumer expense. Can NHTSA help in this matter.

- Hobetown, FL, USA

problem #8

May 191999

(reported on)

Mystique

  • miles
I commute a long distance to work, when I can't fill up my gas tank and the engine light constantly comes on I don't feel safe. When it rains the car sometimes losing power and brakes. The tires and brakes have already been replaced. The following items have also been reolaced, seat belts, air conditioner, drivers side eletric window motor, the horn and more. Whenever I take the car to the dealership I am told that the engine light coming on is no big deal and the brakes and tires were normal wear and tear (the car was maybe a year to a year and a half old) they also told me there is nothing they can do about the gas tank not filling up. I am extremely dissatisfied and would like to know what I can do legally about it. My car is going into the shop again for what I think may be the sensors (this has happened before) the only differance is that this will be the second time I have to pay out of my pocket, I have contacted lemon law, the dealership, Ford, and the bank holding the lease. Lemon law contacted the dealership and this was the only time I received service with a smile instead of an attitude. Even though the problem is still not resolved. Please let me know what I can do to have these problems resolved.( dot number: )

- Nj, NJ, USA

problem #7

Feb 131999

Mystique

  • Automatic transmission
  • miles
I feel that this vehicle is a lemon and I am not getting any satisfation from Ford or the dealership. I feel that legal action is the only solution.

- Blaine, MN, USA

problem #6

Sep 111998

Mystique

  • Automatic transmission
  • miles
Engine failed.

- Athol, MA, USA

problem #5

Jan 011998

Mystique

  • miles
Engine has been replaced once and the transmission twice.

- Crystal River, FL, USA

problem #4

Jul 301998

(reported on)

Mystique

  • miles
When driving behind large vehicles in the rain water gets in the engine, causing it to hydrolock, making it possible to lose control of the car.

- Springfield, IL, USA

problem #3

Oct 051996

Mystique

  • miles
Speedometer needle bounces around then stops on 0, vehicle jerks and slows down to 0 mph and sometimes stalls. Vehicle also vibrates when in any gear and not moving.

- Chula Vist, CA, USA

problem #2

Oct 181997

Mystique

  • miles
Engine failure while driving 60 mph.

- New Haven, CT, USA

problem #1

Jul 301997

(reported on)

Mystique

  • miles
Grinding noise when backing up/turning.

- Jupiter, FL, USA