6.0

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,556 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Mar 152003

Mystique

  • Manual transmission
  • 50,000 miles
At around 50,000 miles we noticed the housing that holds the driver\\'s side airbag coming loose. We received a couple of recall notices on other things so when we took it in to get the recalls done I asked the technician at sunflower Lincoln/Mercury if he could check out the problem with the airbag housing and possibly fix it for us. He called us back stating that the bolts had sheered off from the inside of the housing and that they couldn\\'t fix it and that we would have to pay between $300-$500 dollars out of our own pocket to get it fixed. We then called Lincoln/Mercury headquarters and were told that \\"the housing is just like a tire and that over time it wears out and that we would be responsible for any repair costs to it\\". I have a major problem when the technician tells me that the problem was the bolts sheering off from the inside and then being told it\\'s my problem. This becomes a safety issue for which I believe Mercury is responsible for. The problem sounds like faulty equipment and they have no intentions of doing anything in good faith about it.

- Olathe, KS, USA

problem #8

Jul 152003

Mystique

  • Manual transmission
  • 0 miles
The front springs were changed under one of the recalls after one broke.the back springs were not under recall but were both broken and Ford refused to do it even though the springs were from the same supplier and failed prematurely. I had to change both rear springs due to their partial recall. The air bag light is blinking now which I am told means the air bags will not deploy if involved in an accident. I need to drive the car and if involved in an accident will hold Ford responsible for any injuries as they won't fix this faulty system.

- Lowell, MA, USA

problem #7

Nov 152002

Mystique 4-cyl

  • Manual transmission
  • 72,000 miles
The air bag warning light keeps blinking on my 95 Mercury Mystique. Ford says it is not covered under any conditions as a defect.

- Lowell, MA, USA

problem #6

Apr 102001

Mystique

  • miles
Air bag sensor light on dash started blinking on April 10, 2001 when vehicle had 105,000 miles. Took to dealer listed above to fix a total of three times and paid $559.72 in total for repairs but air bag sensor light began blinking shortly after third repair attempt. This means the air bag may not deploy in an accident and also prevents me from selling vehicle. Was also charged for fan motor switch repair that Ford had issued two recall/service bulletins on. Wrote Ford Motor Company "customer relationship center" on June 19, 2001 but have heard nothing from them. Car needs to be repaired so air bag is functional and so it can be sold. Also feel either Ford or dealer should reimburse $559.72 since car was not fixed -- and now cannot be sold until it is!

- Grosse Pointe Woods, MI, USA

problem #5

Sep 012000

Mystique

  • miles
Car was brought into dealer for repair of "severe vibration in steering column when car is idling in gear " complaint. Dealer diagnosed the problem and determined car's entire steering assembly including the air bag must be replaced. Dealer is not able to locate an air bag to complete the service nearly 4 months after the car was bought in for repair. I have contacted Ford who has verified that the air bag is on "national back order". Ford also claims to have no knowledge of when this part will be available. How can an important safety part be unavailable for such an excessive period of time" nobody has been able to help me. I've even called the office of Ford's CEO, jack nasser, with no succesful results. Is this car safe to drive? did you ever hear of such a situation" please help !!!

- Farmingdale, NY, USA

problem #4

May 011999

Mystique

  • miles
My airbag indicator light blinks, I took my car to lannings Ford here in carey oh. They said that the modular & fuse blew they don't know what caused it to blow if I get it fixed theres a good chance it may blow again we don't know so as of now my airbags won't work if there was to be an accident.

- Carey, OH, USA

problem #3

Aug 271999

Mystique

  • miles
Vehicle experiencing problem with water entering underneath vehicle and causing engine to shut off while driving. Dealer repaired at consumer's expense. Also, air bag sensor light came on blinking, indicating that air bag may have deployed. Dealer notified, and would only repair at consumer expense. Can NHTSA help in this matter.

- Hobetown, FL, USA

problem #2

Jan 141999

(reported on)

Mystique

  • miles
Air bag indicator light is flashing even though air bag has not deployed

- Lyle, MN, USA

problem #1

May 151997

Mystique

  • miles
Air bag bolts loose, causing rattle.

- West Palm, FL, USA