10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 12,571 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I own a 1999 Mercury Mystique. The dashboard has come loose and warped significantly near the windshield. The plastic piece that surrounds the defrost vent has broken. The defroster no longer works sufficiently due to the warped dashboard being in the way. The local dealer told me they could fix it at what to me is a significant cost. I cannot afford this and it is obviously a defect in the vehicle.
- Ocala, FL, USA
See NHTSA action number : DP06004. Complainant vehicle (Mercury Mystique 1999) exhibits the identical conditions. Complainant attempted to receive repairs from an authorized Mercury dealer in 2002, was (a) not told of any existing Ford campaign involving the subject matter; and (B) was told that nothing could be done for less than multiple thousands of dollars. Since that time, the warpage has worsened to the point where the grill for the defroster will no longer stay in place, and defroster performance to the driver's side is severely undermined due to uncontrolled airflow through the opening to the defroster blower.
- Minneapolis, MN, USA
The dash board of my 1999 Mercury mistique is warping to the point that my forward visibility is obstructed and the defrosters cannot effectively clear the windshield.
- Chicago, IL, USA
Dashboard is separating from structure and raising upwards in front of the windshield. As a result, defroster is not functioning properly, and windows are not being cleared.
- Oconto, WI, USA
When defroster is turned on while driving vehicle loses power, but not to the point were vehicle has to be restarted. Dealer has been contacted.
- Salem, IL, USA
Vehicle emits strong odor when heating/defrosting/cooling unit causing nose bleeds, burning sensation in person eyes, nose, throat.
- Mohawk, NY, USA
- Belle Harbor, NY, USA