5.2

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,112 miles

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problem #3

Feb 012003

Mystique

  • 15,873 miles
Instrument dash panel cover is, and has continued to peel back at the defrost vents at the windshield since 2003. It appears the glue had begun to fail. Each time I brought my car in for service my concerns and complaint of the dash board were largely ignored. Simply blown off to say it was not covered under the warranty. When asked if there had been any recall or widespread complaints I was told no to both questions. It was only recently I discovered on a government recall site there had actually been a customer service action offered to address this problem. I did not receive this notification. I am very dissatisfied to learn that not only wasn't I notified of this offer, my direct questions towards this concern produced answers that were inaccurate. This situation troubles me deeply as I prepare for the purchase of my next new car. I think. Is this the honesty ( or should I say lack of honesty from a car manufacturer ) as I decide what manufacturers vehicle and service will best satisfy my expectations as a new car consumer. My families are loyal customers and current owners of Ford, Lincoln, Mercury products. These include Lincoln Continental, Ford Explorer, Mercury Mystique, and Ford Taurus. I was leaning towards the purchase of the 2009 Mercury mariner. In light of my current findings I'm not so sure I will still choose one of your vehicles. Having relatives who are currently long time employees of F, L, M, as well as retired family members from F, L, merc. I know that they too are considering purchase of new vehicles also in the near future. I really expect a response from someone in helping me resolve the issue I'm having. Dissatisfied consumer. Cynthia johnson-jerman

- Newark , NJ, USA

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problem #2

Jun 172006

Mystique 6-cyl

  • Manual transmission
  • miles
Instrument panel cover is warped.

- New Milford, NJ, USA

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problem #1

Oct 152005

Mystique 4-cyl

  • Automatic transmission
  • 38,463 miles
: the contact stated that the vehicle's dash warped on 10/15/06 causing the windshield defroster vent cover to pop out of place. The vehicle was taken to the dealer shortly after and determined that a technical service bulletin 0346 with NHTSA item #10001899 had expired. The vehicle's dashboard was replaced on 04/17/06.

- Canastota, NY, USA

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