3.3
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 40,578 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2000 Mercury Sable. He stated that his front left tire became flat and when he attempted to replace it he noticed that the coil springs were broken.the dealer was contacted and they stated that they would send him a repair shield which he has not received yet. He is concerned about the safety defect and that the shield is not a sufficient repair. No repairs were made to the vehicle. The failure and current mileages were 150,000.
- Waterford, WI, USA
The contact owns a 2000 Mercury Sable. While the contact was having his vehicle serviced, he was informed that the driver side rear and front coil springs were broken. The contact noticed that whenever he drove over a bump in the road he heard a loud banging sound in the rear end of the vehicle. The vehicle has not been diagnosed by the dealership and the current and failure mileages were 89000.
- Troy, NY, USA
The contact owns a 2000 Mercury Sable. She stated that there was failure with the front coil springs however; she was unable to provide the failure details because her husband drives the vehicle. There is a recall for the front coil springs (NHTSA campaign #04V332000). The failure and current mileages were 66,000. The vehicle purchase date was unavailable.
- Mt Hope, AL, USA
My 200 Sable was in the garage at 9:30 pm on Saturday and my wife and I heard a bang. I thought some one was trying to break into my home so I went outside and looked around, nothing was wrong. On Sunday morning my wife went to back the car out of our garage and felt a little resistance so she stepped a little more on the gas and a big bang happened, my neighbor was outside and came over thinking something happened to one of us in the garage. We looked and found the front drivers side coil spring had gone into the front tire. We were unable to move the car due to the coil spring inside the tire. On Monday I had the car towed to the garage where I have the repair work done on my vehicles. The tow truck had to drag the car out of my garage ripping the tire open like a can opener, leaving a long black mark in the garage. The mechanic told me that Ford Motor Company has had recalls on the springs and we were lucky that no one was driving the car at the time the spring broke. I had to rent a car for 3 days, buy new front tires and springs, at a cost of over $500. In October I received a recall in the mail for the spring recall. I have been calling Ford people getting a run around for reimbursement of my costs due to the recall. Everyone I talk to says it is the others responsibility to say if I get reimbursed or not. I have gone through the proper channels and I am still being denied payment. The Ford rep is saying I will not be paid because I had 4 letters about this recall and I did not take the car to a Ford dealer to be fixed. My wife and I do not recall any letters from Ford in regards to this recall. The last time I had the car into a Ford dealer was in 2004 for a brake light recall. I was also told that I have a 5 year 150,000 mile warranty on this vehicle. I would like help or suggestions on getting my refund for Ford irresponsibility of putting bad parts on vehicles.
- Taylor, MI, USA
The contact owns a 2000 Mercury Sable. The current and failure mileage was 102,000. The contact drove the vehicle to the dealer for the coil spring recall repair, and the dealer stated that the shocks needed to be replaced. The dealer advised the contact of the fee to remove and install the shocks since she didn't want them repaired. The ocontact stated the shock failure was related to the coil spring recall. Two weeks prior the shocks passed the inspection.
- Hurley, NY, USA
- the contact called regarding a 2000 Mercury Sable. In April 2006, the contact received a recall letter for a boot to be put on the coil springs. The Ford dealer refused to put the boot on because the contact had put aftermarket struts on the vehicle. In October 2006, the contact started hearing a thumping noise, and the vehicle would vibrated. The contact had repairs done at a Ford dealer, replaced the back springs, tie rod and ball joints. On 11/24/2006, the contact was traveling at 40 mph, when she heard a loud noise and pulled over because she thought she had a flat tire. The contact smelled something burning. The vehicle was towed to a Ford dealer, and the contact was told the driver front spring broke. The dealer was willing to pay for the spring, but not for the tire and the tie rod. The sway bar link, struts, ball joints and cv boot were replaced. Updated 02/27/07.
- North Huntington, PA, USA
- the contact received a recall letter for her 2000 Mercury Sable. The recall letter, campaign number # 04V332000 is related to the front suspension for coil springs. While driving 45 miles per hour on January 15, 2007, the contact stated that the back rear driver side tire failed. The contact took the vehicle to a tire repair shop to have it replaced and the mechanic informed the contact that the coil spring punctured the tire. The mechanic also stated that the passenger rear tire interior sidewall was tearing due to contact with the coil spring. The tire company didn't recommend her driving the vehicle to the dealership because of the condition of the passenger rear tire. The contact called the Ford manufacturer and told them about the front coil spring recall and that the rear coil spring should not have broken. The manufacturer explained to the contact that there would be no reimbursement for the repairs. The manufacturer told the contact if there was a future recall for the rear springs she should keep all repair orders for future reimbursement.
- Lockport, NY, USA
2000 Mercury Sable. The consumer stated the front coil busted and punctured a tire. The consumer was driving home from work when this occurred. This has never happened before. The consumer already had vehicle repaired. The consumer took vehicle to repair shop, they told her it was the front coil that busted and punctured the tire. This made it very difficult to drive the car.
- Fairview Park, OH, USA
Car was parked and upon starting engine there was loud noise like a bang. Discovered tire was flat. Consumer's son in law changed the tire and discovered the front coil spring had failed and caused tire to "explode". this occurred on the front driver's side. Took to a service dealer, midas who checked tires and noted both the rear coil springs were defective on both sides also causing wear to the tires. Midas replaced all coil springs on vehicle as well as new tires. Consumer is concerned that she was not notified of the recall that her daughter informed her about on the front coil springs. (no NHTSA recall camp. Id number to reference this recall at this time.} the vehicle has been repaired but consumer was not notified about recall until afterwards. The vehicle was repaired by midas and consumer paid $1,100.
- Depew, NY, USA
There was a recall on the front springs, and they later told him there was a problem with the rear srpings.
- Wellesely, MA, USA
Got recall notice last August on guard springs on front of car, and it is now may and he can't get anyone to fix his car. Dealer keeps telling him they do not have the parts yet. Called manufacturer and they did not offer any help either.
- Elmira , NY, USA
Front springs where identified as a possibility of breaking and was notified by Ford, the springs did break penetrating into the tire. Springs where replaced by manufacturer. Fortunately this happened at a low speed not causing an accident when the tire blew out from the spring entering the tire. Five months later, a rear spring has broken and again was forced toward the tire, this time not penetrating it, but creating a deep gouge in the tire. Car is now in dealer shop for repair and replacement of spring, strut, and tire. Ford not aware of problem with rear springs so cost of repair will be at owners expense. I have requested that the Ford service department return all parts to me after replacement. It was of the opinion of the service department that the car was not safe to drive until parts were ordered and replaced. Concern now is the integrity of the other rear spring.
- Yorkville, IL, USA
NHTSA recall campaign 04V332000 concerning front coil spring. No parts were available.
- Madison Heights, MI, USA
While driving one of the vehicle's coil springs broke and punctured one of the tires.
- Akron, OH, USA
I have a 2000 Mercury Sable in which a safety recall notice (04S17) was issued. A week before the safety recall was issued for the front springs a rear spring of mine had snapped, causing a deep groove on the inner wall of the rear tire. I had to have both rear springs replaced as well as a brand new tire. I was told by Ford in June of 2004 that I would be reimbursed for the parts, labor, and replacement tire. As part of the safety recall instead of replacing the faulty springs they are installing "protective spring shields". this is now March of 2005 and I still have not been able to get the "protective spring shields" installed because of lack of availablity, and Ford is now telling me that they will not reimburse me for the rear springs, which are obviously as defective as the front.
- Oak Forest , IL, USA
The front coil spring on the front driver's side of the vehicle failed. Recall campaign:04V332000 the dealer did not have the parts needed to complete the service. The parts will not be in for a couple of months. The coil spring broke while the consumer was driving at a low rate of speed. The coil spring destroyed the new front driver side tire.
- Randolph, VT, USA
This vehicle is used mostly around town and is well taken care of including frequent washings. There was absolutley no warning of any type prior to failure. The spring on the driver's side front strut broke, and a jagged portion lodged into the sidewall of the tire, completley destroying it. The side of the car dropped considerably. This all occured while the car was at rest in my garage. The car has low mi. And no rust, this includes the spring. Mercury refered me to a dealer to have the springs replaced, noting that their covered to 150,000mi. I was told to submit a reciept for possible re-imbursement for the damaged tire and towing. (the car was undriveable) I kept a piece of the spring that broke off. I'm no metalurgist, but this appears to be a very dangerous failure of the spring, im thankful in my instance no one was hurt.
- Tonawanda, NY, USA
Recall campaign: The dealer refused to perform the recall (04S17) repairs because the consumer's vehicle did not have factory tires and springs.
- Worcester, MA, USA
We were notified of the recall on the front springs of the 2000 Mercury Sable in August of 2004. We went to the garage to ask what we should do. The garage said they would call when the parts were made and when to come in for replacement of the springs. We were never called to bring the car in. On January 23, 2005 while backing out of the garage the front spring exploded with such a force it blew out the front tire. The car was then towed to the Ford garage where it was repaired. They put new springs on the front of the vehicle and replaced the tire at no cost. While in the garage they found a rear spring that was broken. The service manager contacted Ford Motor Company to see if it could be repaired at no cost also. Ford said no because there was no recall on the rear springs. We had to pay for the rear springs. We feel at the very least the cost of the rear springs should be paid for by Ford Motor Company. If we had been driving down the highway instead of backing out of the garage it would have been disastrous since the tire actually blew apart. I would appreciate your help in at the very least forcing Ford Motor Company to pay for the total spring replacement. Thanks.
- Mchenry, MD, USA
- Sussex, NJ, USA