10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 102,778 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The front driver's side coil spring fractured, dropping the front left side of the car and causing it to veer to the left. The end of the broken spring also pierced the inside sidewall of the almost new Michelin tire and instantly deflated it. [xxx] suffered sprained wrists and a sprained back from the sudden loss of control of the 2000 Mercury Sable gs wagon. If the vehicle had been moving at a higher speed or on an interstate road, serious injury and severe damage would have occurred. The spring failure and damage was reported to Ford's customer relations center, heather nabb, Ford supervisor. This problem has already resulted in recall 04S17. I was never notified by Ford on this recall and I have owned the car since it was purchased new in 2001. It has always been registered in nh. The Ford crc is refusing to do anything to fix and repair the damage caused by this front coil spring failure! the car was first registered and driven in March of 2001 and the original nh title is dated April 4, 2001. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Windham, NH, USA
I own a 2000 Mercury Sable. I went to my mechanic to have my tie rods replaced. Upon inspection my mechanic found my right front coils spring broken. He also stated the coil had been broken for some time due to the amount of rust found at the break. I have installed kyb struts installed.
- St.Albans, NY, USA
Noticed loud metalic noises from the front suspension on March 25, took vehicle to dealer on March 26, dealer advises front spring is broken, an extremely dangerous condition. Further research reveals that this is a well known inherent manufacturing defect for Mercury Sable and Ford Taurus vehicles. Manufacturer states that my vehicle is 2 months beyond the volunatary warranty program they put in.
- Atco, NJ, USA
After exiting I-95 within a minute or so I heard a bang from under the driver's side of the car, followed by a clang sound behind me. I immediately stopped and parked the car and searched the road about 200 feet behind me. I found a piece of broken spring. I recalled receiving an extended warranty from Ford for this year's Sable and shortly thereafter had it replaced, along with the other front spring. The Ford dealer recommended I replace the struts and bushings, which I did ( these struts and bushings were done at my own cost.).
- Bozrah, CT, USA
Front coil spring failed.
- Upper St. Clair, PA, USA
2000 Mercury Sable coil spring broke front passenger side. Normal driving, broke while driving, lost control, nearly crashed. Repaired at local service station.
- Kettering, OH, USA
The contact owns a 2000 Mercury Sable. While driving approximately 25 mph on normal road conditions, the contact heard a loud noise outside of the vehicle. He pulled over to the side of the road and noticed that the front coil springs failed without warning. The vehicle was towed to an independent mechanic for inspection and both front coil springs were replaced. The VIN was excluded from NHTSA campaign id number 04V332000 (suspension;front springs, coil springs), although the failures were identical. The failure and current mileages were 103,000.
- Arundel, ME, USA
Sudden failure of left front suspension due to coil spring failure on 2000 Mercury Sable. Repairs $680. I understand, per NHTSA peo4044 that Ford extended the warranty on these vehicles to 150K miles or 10 years. I am not the original owner. Can Ford reimburse me for these repairs.
- Fort Wayne, IN, USA
- Indinanapolis, IN, USA