I went in to the local dealer to have a coolant leak checked and was told that my rear springs, struts and brakes were all bad, the springs were broken and were hazardous to drive with. Total cost of these repairs is well over $1,500. I asked about the recall on the springs and was told it was only for the front of the vehicle. The recall should include the rear also because the same springs were used in the rear as in the front. I should not have to pay to have all these things repaired because of faulty springs. I was also told the other items, struts and brakes were likely cause from the bad springs. Ford needs to be accountable, many other people have had this problem.

- Oregon, WI, USA

My master cylinder failed causing me to lose my brakes. I crashed my car into a pole. The insurance company totaled my car. After a car is totaled the insurance company would only send it to the salvage yard. I insisted on knowing what went wrong. A simple test was done by turning on the motor and pressing on the brake pedal. If it goes to the floor gradually then you know it was a master cylinder failure. This happened 3 times. The manufacture didn't want to deal with me and the dealership didn't either. How many cars fall between the cracks and the reason for serious brake failure never reaches the very people who can correct it??

- Long Beach, CA, USA

I was driving my car at about 20 miles an hour and I felt a vibration. I made a decision to pull the car over and get off the roadway and stop. When I tried to use my brake I felt the resistance half way down and then it suddenly went all the way to the floor. I saw myself gaining on the car in front of me. I quickly turned to the right and up on the sidewalk hitting the curb in the process and then instead of hitting a store wall I turned slightly to the left and headed dead center for an Edison pole. I could have killed someone. I need to talk to someone who can tell me who to get to look into my brake system to see what went wrong. I am so scared to ever drive that car again. My car is only 5 years old and in excellent condition and maintained well. Never had any hint that my brakes were faulty. My car has been looked at and he said the body can be fixed. He doesn't know about the brakes. I need an expert to look at those brakes. Can you help me"??" my air bags did not deploy.

- Long Beach, CA, USA

While driving, the braking system failed completely without warning. I took extreme measures to avoid a pedestrian and a parking garage. I had the vehicle towed to the dealership and was informed that the ABS "brain" was defective. I am very concerned about the lack of redundancy in the braking system and question if the vehicle is safe. The dealership service advisor claims he has not seen this before and that the needed compnent for repair would take a couple of days to come in. This provides us little piece of mind. Please provide us aan un-biased investigation.

- Erie, PA, USA

Vehicle would accelerate on its own at slow speeds, this happened 5 times. Vehicle taken to dealer 2 or 3 times. Dealer could not find a problem. Then on September 15, 2001 while parking vehicle accelerated. Consumer applied brakes, but was not able to stop vehicle, resulting in vehicle running into building. Consumer suffered headaches, amount of damage was $ 7000.

- Wingo, KY, USA