2.3
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 65,422 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2002 Mercury Sable. While the tires were being rotated, the contact was informed that the rear springs had failed and punctured the rear tires. The mechanic stated that this should not have occurred on a vehicle of this year, make, and model. There was a recall for the front springs on the 1999 and 2001 models. The dealer stated that nothing could be done since the VIN was not related to the recalls. The contact sent an email to Ford motors and was informed that she would hear from them in three days. The rear tires were replaced. The contact has the invoice for the tires. The rear springs have not been replaced. The powertrain was unknown. The current and failure mileages were 83,000. Updated 02-01-08. Updated 02/01/08
- Hilliard, OH, USA
My 2002 Mercury Sable, which has 104000 miles, had a second broken rear spring in less than a year. The first one, at 92000 miles, was not covered by a recall and comprised replacing the rear strut as well, both at my expense, $382. I don't believe a spring should break under normal driving conditions. It looks as if I may have to go the same way this time, as I haven't see a recall on rear springs for this vehicle. Or is there?
- Widham, CT, USA
Rear springs on a 2002 Sable have broken. Nothing is being done by the companies despite numerous complaints.
- Clarence, NY, USA
Rear springs on my Mercury 2002 Sable purchased in December 2001 needed replacement and I have discovered there was a recall on the issue on 2001 Sable.
- Duxbury, MA, USA
The kost tire store told me that my right rear spring appeared to have been broken for some time, and the left rear spring had a crack in it, on my '02 Sable with 50K miles they informed me the car was a danger to drive, and that it needed new struts and springs. I returned it to the dealer immediately, and was told there was no known problem with springs on that year Sable. The dealer replaced both springs for $350, not covered under the Ford extended warranty, and informed me that there was no need to replace the struts. I picked up the car on July 6, and realized there was a further problem because of the loud rumbling going over bumps, and a loud bang when hitting a bump at highway speed. It went back to the dealer July 7, and they determined the struts needed replacing. By then, the car had bounced on the rear tire so much that it had two bulges and also had to be replaced.
- Manlius, NY, USA
I own a 2002 Mercury Sable with 58,000 miles on it. The right rear spring broke while the car was parked. The end of the spring was now rubbing the sidewall of the tire which made a loud noise so I didn't drive it. The repair shop estimates $400 for repair. There is a recall on other Ford springs, including 2001 Sable, but not this car. I think they have a larger problem.
- Lancaster, OH, USA
Rear springs broke. About 1 year ago I replaced the front springs. Although my car is a 2002 this should have been involved in the 2001 recall related to suspension. This is a safety issue that Ford should take care of before anyone does get hurt.
- New Boston, MI, USA
2002 Mercury Sable left rear coil spring broke. The rear coil spring failure also caused damaged to a new tire and the left rear strut.
- Livonia, MI, USA
- Newark, DE, USA