My Mini Cooper was rendered unsafe to drive as most of the exterior lights (i.e., headlights, brake lights, turn signals) stopped working--all at once. A local mechanic verified that the electrical short resulted from a severely corroded Footwell Control Module, which is the subject of the recall (Recall No. 23V-337, July 2023) for which a "Remedy is Unavailable." When contacted, a case management specialist of BMW of North America could tell me only that a remedy is not yet available. Again, the car is unsafe to drive as it lacks exterior lighting. As such, I am forced to purchase another vehicle as the Mini Cooper sits unusable.

- Corvallis, OR, USA

After multiple frustrating complaints and unsuccessful service attempts on 8/17/11, 9/1/11, 9/6/11, 9/21/11 and 9/28/11 for my 2007 MINICooper S (purchased on 8/16/11) at mayors auto mall Saab located at 6001 northern boulevard, woodside NY 11377 and failing inspection on 9/1/12; I was fed up and brought my vehicle directly to hassel BMW MINIof freeport located at 100 cleveland avenue, freeport NY 11520 on 10/31/11. After a service bill of $3,546 (service) +$141.21 (evaluation fee) = $3,688.03 from BMW MINIthe problems were still not resolved. I then filed a lemon law case against mayors auto mall and won on. Despite winning the case, mayors auto mall refused to return my monies for the purchase price of vehicle. After contacting dmv with the issue and having them suspending their business license, mayors auto mall finally refunded my monies for vehicle purchase but it was excluding service bills of $3,688.03 from BMW MINIsince lemon law did not cover this amount. I am filing a complaint against BMW MINIand would like to find out possible remedies for getting a refund services paid towards a vehicle that I no longer have due to lemon law case and am out of $3,688.03 for no reason. I understand BMW MINIis currently being sued for these same issues by many consumers. Please contact me with any possible information you may be able to provide regarding my case. I am in awe shock that I am still dealing with this and it has been 3 years already since I had to return the car to mayors auto mall. Thank you for your concern with this matter and would appreciate any information you are able to provide.

- Flushing, NY, USA

One headlight went out. I tried to replace it, but the plug socket had a short in it. The bulb, socket, and wiring had to be replaced. 6 months later the other lamp fried the socket. The approximate cost of repair is about 300 per headlight.

- White Lake, MI, USA