In July 2023, a recall letter I received from MINI states a defective Footwell Control Module -??could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of a fire or injury.-?? It also states -??a remedy is currently being developed.-?? I called the local MINI dealer service department, and that department had never heard of the defect or the recall, sending me in to MINI Customer Relations. The gentlemen I spoke with said he thought the car was safe to drive (nowhere mentioned in the letter), and he could not offer anything in writing to back-up his claim. When I said what if there is a fire in the car, he suggested I -??evacuate the vehicle.-?? I asked for a loaner since I was and still am concerned the car is not in fact safe to drive without an official written confirmation from MINI explaining why and how MINI knows my affected car is safe to drive in light of -??increased risk of a fire or injury-?? identified in the recall letter. He could not answer and sent me on to MINI-??s -??Executive Office.-?? I received a call from Alyssa in that office who confirmed that no loaner or alternative transportation would be provided and who offered no other solution beyond another assurance the car was safe to drive despite the specific reference to increased -??risk of fire or injury-?? in the recall letter. Again, no supporting information was provided for that claim, so I remain uncertain as to the safety of my vehicle and will not drive it without a remedy. I offered to have MINI buy back the car if they are so sure it is safe since I will not try to sell the car to anyone else under the circumstances. Since then, nothing whatsoever has happened and my car just sits idle. Surely there is some remedy available for this sort of callous disregard of customer safety and lack of any remedy about a safety issue that MINI itself has acknowledged. I am hoping your office can help me get this resolved quickly.

- Centennial, CO, USA

My car has protruding tailpipes, it caused me and my husband 3rd-degree burns after a short drive to costco.

- Hoover, AL, USA

The window came unglued somehow. It had been sitting in the same spot for 2 weeks and it was hot outside, but that should not be a reason for a window to just pop in like that. It wasn't broken, it just feel in and I hadn't even drive it for at least two weeks.

- Navarre, FL, USA

64,000 miles - winter 2017 my 2013 MINICooper paceman sall4 was taking on water in the boot- didnt know if it was from melting snow etc. In car. Dried out. Water came back and flooded back seat floor. Brought to MINIthey told me I had a taillight seal leak which caused water to get down into the car which fried a computer system that controlled my AWD and other things. AWD is not optional where I live. My warranty had just ended. The quote for the work was thousands of dollars. I contacted MINIcorporate they offered to cover 15% of the bill. I denied that and claimed it on my insurance which now shows negatively against my car. I didnt even know a taillight seal could leak? then to have a computer get fried as a result of it. This is a MINIdefect, I should not have had to pay for it. Not to mention my car was in the shop for several weeks of repair. They had to completely take the car apart to dry everything out, order parts and replace it all.

- Schenevus, NY, USA

Horn is not working. My husband has the same make and model and his is not working as well. I was on my way to work and tried to honk, on a few occasions, at other drivers that were about to hit me but the horn didn't work.

- Garland, TX, USA

The metal cladding on the passenger door handle detached and when I grabbed the handle to get into the car the metal cut into my index finger, requiring 5 stitches to close the wound. The car was stationary and parked in my space on private property.

- Marblehead, MA, USA