5.2
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 MINICooper countryman. The contact stated that the vehicle had a loss of power and the contact had to apply force to the accelerator pedal to no avail on numerous occasions. The vehicle was taken to an authorized dealer who had the vehicle for six weeks and was not able to repair the vehicle. The authorized dealer replaced the water pump, fuel filter four sets of brakes, three batteries, ignition coils, wiring and the computer but the failures recurred. The contact had the vehicle taken to an independent mechanic who diagnosed that the thermostat housing twice, core and new battery needed to be replaced plus the computer software was updated. The independent mechanic stated that there was a false reading from the computer. The contact stated after the vehicle was repaired it had continued to jerk violently while in drive or reverse intermittently. The vehicle has not been repaired. The odometer was fluctuating and not reading properly. The vehicle had continued to jerk violently, decelerated without warning and the brakes made a loud noise intermittently. The contact had the vehicle taken back to an indpendent mechanic for further inspection and diagnosis. The VIN was not available. The manufacturer was notified of the failure several times to no avail. The approximate failure mileage was 5,000.
- Irvine, CA, USA
The 2011 MINICooper countryman has a poorly designed cup holder that punctures cups causing liquid to leak. This cup holder is not properly sealed and allows fluid (condensation) into the gearshift assembly. This causes the inability to shift gears properly. It will also cause the key to be stuck in the ignition. MINIwill not take responsibility for the labor to fix the issue and will also not correct the problem from recurring. I believe this is a safety issue and needs to be investigated as well as a very expensive fix for the consumer. When I called MINIusa they informed me there was language in the manual that provided a warning about what cups were appropriate but I found no such language. There was barely a reference to the cup holders. They may have updated their manual since I purchased my car but mine did not have any reference to such a problem.
- Treasure Island, FL, USA
- Santa Barbara, CA, USA