My 2012 Mini Countryman with under 80k miles reported an engine fault, which was diagnosed by the dealer as a failing turbo, with a cost of $5700 to repair. This is a certified pre-owned car from the dealer, with all maintenance and repairs performed by the dealer. Mini was aware of a problem with some of their turbos from this period and offered a free warranty extension for this part for many of their cars, but my VIN was not included.
A turbo should not fail this early, so it is clearly a manufacturing or engineering defect, yet Mini USA refuses to accept responsibility for this after escalating the complaint with them. I have driven Minis for 15 years now and used to love them, but BMW and Mini have betrayed my trust in their brands.
My 2012 Mini Countryman with under 80k miles reported an engine fault, which was diagnosed by the dealer as a failing turbo, with a cost of $5700 to repair. This is a certified pre-owned car from the dealer, with all maintenance and repairs performed by the dealer. Mini was aware of a problem with some of their turbos from this period and offered a free warranty extension for this part for many of their cars, but my VIN was not included.
A turbo should not fail this early, so it is clearly a manufacturing or engineering defect, yet Mini USA refuses to accept responsibility for this after escalating the complaint with them. I have driven Minis for 15 years now and used to love them, but BMW and Mini have betrayed my trust in their brands.
- Chris A., Somerville, MA, US